Front Desk Customer Service
Resume:
W
Ashia Wilcox
**********@*****.***
Norman Park, GA 31771
SUMMARY
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
SKILLS
Preparing Bank Deposits
Drawer Balancing
Store Cleaning
Cash Handling
Merchandise Restocking
Customer Service
Basic Math
Problem-Solving
Flexible Schedule
Relationship Building
Teamwork and Collaboration
Critical Thinking
Front Desk Operations
EXPERIENCE
Cashier Assistant
Norman Park, GA
Dollar General/ Jun 2023 to Current
Greeted customers and provided assistance in locating items.
Provided accurate cash register operations, including accepting payments and providing change.
Received payment by cash, check, credit cards, vouchers or automatic debits.
Issued receipts, refunds, credits or change due to customers.
Resolved customer complaints regarding sales and service.
Organized shelves and displays to maintain an orderly appearance of the store.
Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
Answered customers' questions concerning location, price and use of merchandise.
Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
Informed customers about current promotions such as discounts on certain products or services offered by the store.
Stocked shelves with incoming goods from delivery trucks as needed.
Front Desk Agent
Pelham, GA
Flawless Beauty Salon/ Apr 2013 to Jan 2023
Greeted customers in a professional and friendly manner.
Answered phones, responded to inquiries, and took messages.
Assisted with check-in and check-out procedures for guests.
Resolved customer complaints promptly and courteously.
Inputted guest information into computer system accurately and securely.
Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Addressed customer needs in a timely manner.
Answered telephones and greeted visitors to assist, answer questions and direct.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Front of House Employee
Moultrie, GA
MAC's Wings On Wheels/ Jan 2021 to Jul 2021
Greeted customers and provided friendly customer service.
Informed customers of daily specials, menu items, and restaurant policies.
Answered phone calls, took reservations, and answered inquiries.
Processed payments using cash registers or POS systems accurately and efficiently.
Communicated orders to kitchen staff in an accurate and timely fashion.
Checked food quality regularly before serving it to customers.
Adhered to all health code regulations when handling food items or beverages.
Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
EDUCATION AND TRAINING
Associate of Applied Science: Medical Billing & Coding
Ultimate Medical Academy - Clearwater Expected in Jan 2025
Clearwater, FL
Associate of Applied Science: Early Childhood Education
Moultrie Technical College Jun 2009
Moultrie, GA
GED
Moultrie Technical College Oct 2001
Moultrie, GA
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