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Talent Acquisition Call Center

Location:
Iselin, NJ
Posted:
January 05, 2024

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Resume:

RACHANA PATEL

Head of Talent Acquisition/ Recruitment Specialist

Ph: 609-***-****(C), ad2hnk@r.postjobfree.com

SUMMARY:

Around 11 years of diversified professional experience in IT Consulting Services.

Expertise in the areas of Professional Services Management, Staffing/Consulting, Recruiting, Sales and Customer Care, Account Management, Relationship Management, Client partnering, IT services, Product management ( Healthcare), and Call center payroll & benefits Management.

Responsible for managing the sourcing, recruiting, screening, and placing of candidates for various positions.

Locating candidates using sourcing methodologies like networks, referrals, internet searches, cold calling.

Broad working knowledge with technical applications, including hardware, software, applications and platforms. Understand and effectively communicate IT tools, technologies, capabilities, limitations, and risks to senior business executives and users.

High analytical abilities with strong leadership, communication, negotiation and interpersonal skills, Managed teams of different sizes in various positions.

Solid understanding of Contract(s) on a corp to corp or 1099 or W2 candidature, working knowledge of Employment Law.

Partner with business units leaders and HR generalists to gain a solid understanding of business objectives, job requirements, sourcing strategies, recruitment trends, and identify key issues

Responsible for having the NCA, NDA, MSA and SOW signed from the third-party vendors consultants.

Proven team management skills. Uncommon ability to work independently and as part of a team. Results-oriented with a positive outlook and a clear focus on high quality and business profit

KEY ACHIEVEMENTS:

Establish new clientele in the IT market.

Identifying and implementing new Internet sourcing sites and techniques.

Recruited people in the level of Head Training, Head Human Resources, Regional Head Marketing, Sourced and recruited IT people.

Developed substantial 3rd party candidate suppliers

TECHNICAL SKILLS:

Office Tools: MS Office, MS Outlook

Software: Microsoft Visual Basic 5.0, 6, Crystal Reports

Database: Oracle, MS Access,

High-level Language: C, C++, PL/SQL, ASP, Scripts, Java, Flex, Documentum

Assembly Languages: Microprocessor 80x85, 80x86, Microcontroller 8051

Operating Systems: Windows 2000/NT/9x

Hardware skills: Designing, soldering, de-soldering, testing

EDUCATION: BS in Electrical & Computer Engineering

EMMIGRATION STATUS: US Citizen

PROFESSIONAL EXPERIENCE:

Atlas Systems Inc, Princeton, NJ March2014- Present

Head of Talent Acquisition/Recruitment Specialist

Responsibilities include management of all new Client acquisition and working on direct client requirements

Recruitment of matching candidates for the direct client requirements

Finding new projects for employees who are finishing projects.

Experience using an Applicant Tracking System (ATS) to maintain recruitment status reports

Coordinated new H1B filing for candidates with Attorneys and very proficient on the process.

Provide superior customer service and candidate experience.

Work collaboratively with department managers to select the best candidate for each job. Is timely and responsive to managers' needs.

Interview and assess candidates (phone screens and in-person) using behavioral, competency-based interviewing techniques and tools.

Proactively source, access, interview, and hire qualified candidates. This includes posting jobs, networking and sourcing across multiple candidate development channels, pre-screening resumes, interviewing candidates both on the phone and in person and advising hiring managers throughout the selection process.

Make offers of employment to internal and external candidates following HR and compensation policies and procedures.

Ensure Applicant Flow, Job Folders, and sourcing/reporting are in compliance with OFCCP/EEO guidelines.

Run weekly meeting and facilitate resourcing issues/conflict resolution

Develop and maintain relationships with local Hiring Managers and Human Resources (HR); Manages full life recruiting process

Demonstrate expert level of understanding of the line of business recruiting needs by participating in client meetings

Use a solid understanding of the firm's tools, processes, protocols and service line knowledge to source, recruit and hire experienced-hire candidates

Make strong recommendations to the Hiring Managers on candidates to be interviewed and evaluated for positions within the firm

Mercury Systems Inc, Princeton, NJ May 2010- March2014

Talent Acquisition Manager

Responsible for managing entire Recruiting team of Mercury Systems Inc.

Working very closely with Company's President and Director of Sales.

Responsible for assigning jobs to recruiters.

Continuing to improve business with existing clients.

Implement and establish new / marketing strategies.

Working on Direct client requirements and delivering the best candidates who fit the Job Description. Also involved in posting and maintenance of Job positing on various job boards and social networking sites.

Recruited candidates through various jobsites, company database, referrals and personal networks.

Performed extensive recruiting for Software Developers and Administrators on technologies like Documentum, Sharepoint, Java, Flex, Informatica, Oracle, QA etc.

Recruiting focus on Investment Banking, Stock Markets, Financial Institutions, Global Consulting Companies and Government Clients.

Recruited candidates with OPT, H1B, G.C Holders and Citizens status.

Interviewed, Offered, Negotiated and closed candidates for internal recruitment & assignments.

Placed high end technical professionals in contract positions specialized on Content Management, Datawarehousing, SAP, Java, Flex, Oracle etc.

Developed extensive database of preferred vendors and candidates contact information.

Established and maintained professional relationships with candidates and Vendors.

Created rapport with various preferred vendors and built a good relationship with them so that they send requirements to me as and when it comes up.

Work on weekly reports for the open requirements, submitted resumes and their status and update the CEO with these information

Ability to negotiate between parties to achieve a desired end.

Schedule appointments, provide information to callers, organize and maintain paper and electronic files, manage projects, and produce correspondence.

Professional communication over phone/email with candidates and clients.

Eternity Systems Inc, Princeton, NJ May 2008- April 2010

Key Account Manager/Admin

Working on Technical and Non-Technical (Support) positions for different regions in US.

Work closely with the Client Relationship Managers especially when they are the client site to identify the hot requirements and keep them posted with the resumes available with the team.

Perform Technical Screen, rate or salary negotiations, communication check, availability and relocation of the candidates sourced by the team.

Coordinate between the End Client and the candidate Interview schedules and both posted.

After the candidate clears the Technical Interview with the client, Orient him/her about the policies with the client with whom he is going to work. Also keep him posted about the Pay process, Time Sheet, Overtime and Expenses policies.

Maintain an active sheet of candidates who ever is working with us on W2 or Contract or 1099 with their start & end date, location details and their skills information.

Responsible for managing and supporting entire spectrum of HR function, both operational and specialty.

Responsible for all training for employees and sub contractors.

Extensive Generalist roles with various facets of Hr such as Payroll, reference checking, Benefits, issuing of letters and contracts, Employee Relations and Immigration.

Conduct new hire orientation; update and expand presentation as appropriate.

Maintenance of employee documentation (letters, agreements, personnel files).

Processed employment applications, benefit enrollment forms, compensation, informational and other confidential forms.



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