Roy gore

continuously growing and developing personally and professionally.

La Crosse, WI 54601

ad2hne@r.postjobfree.com

+1-507-***-****

Work Experience

Manpower Temp

Manpower - Winona, MN

June 2023 to Present

Manufacturing in troduction production

Customer Service Associate

abr on call - Remote

February 2016 to Present

inbound calls customer service representative to take invoices and payment costumes with detailed setup

• Set up client appointments

Delivery Expert

U-Haul - La Crosse, WI

February 2019 to February 2020

Help with ordinary online remotely

• Managed paperwork

Education

Bachelor's degree for business in Business of arts Winona State University - Winona, MN

January 2006 to October 2011

Skills

• Delivery driver experience

• Route driving

• Commercial driving

• Warehouse experience

• Stocking

• Customer service

• Call center management

• Customer relationship management

• Cold calling

• Remote access software

• Human capital management (5 years)

• Operating systems

• Medical billing

• Management

• Medical coding

• CRM software

• CNC

• Heavy equipment operation

• Communication skills

• Manufacturing

• CNC lathe

• Forklift

• Hospitality

• Call center

• Microsoft Office

• Recruiting

• Sales

• CNC Milling Machine

• Salesforce

• Troubleshooting

• Computer Networking

• Microsoft Windows Server

• Upselling

• Help Desk

• Machining

• Linux

• Cloud Computing

• DNS

• Microsoft SQL Server

• Active Directory

• LAN

• Computer literacy

• Clerical experience

• Technical Support

• TCP/IP

• DHCP

• Disaster Recovery

• ServiceNow

• Customer support

• E-commerce

• Telemarketing

• Typing

• PowerShell

• Azure

• WAN

• Network Firewalls

• System Administration

• Windows Remote Desktop (5 years)

• Remote customer support (5 years)

• Network Engineering

• SQL

Certifications and Licenses

Driver's License

Non-CDL Class C

CDL C

Assessments

Customer service — Completed

August 2021

Identifying and resolving common customer issues

Full results: Completed

Customer focus & orientation — Completed

August 2021

Responding to customer situations with sensitivity Full results: Completed

Warehouse safety — Completed

March 2022

Using safe practices in a warehouse setting

Full results: Completed

Retail customer service — Completed

March 2022

Responding to customer situations in a retail setting Full results: Completed

Front desk agent (hotel) — Completed

January 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed

Call center customer service — Completed

September 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Bartending — Proficient

March 2022

Understanding, pouring, and mixing drink orders

Full results: Proficient

Sales skills — Proficient

September 2021

Influencing and negotiating with customers

Full results: Proficient

Work style: Reliability — Proficient

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Recruiting — Completed

September 2021

Managing the candidate sourcing and selection process Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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