Veronica Howell Newport News, VA

757-***-****

ad2hmi@r.postjobfree.com

EXPERIENCE

District 41 Sports Bar, Newport News — Server Lead JANUARY 2019 - PRESENT

● Memorized over 50 menu items and rotating specials in order to give customized recommendations to guests.

● Mastered POS systems and handled up to $2,500 per shift.

● Delivered exceptional customer service that resulted in customer loyalty.

Oozlefinch Beers + Blending, Fort Monroe — Barback SEPTEMBER 2019 - FEBRUARY 2020

● Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes, and replenishing highly used items.

● Coordinated with team to maintain a safe environment by regulating alcohol consumption and de-escalating conflict. T.G.I Friday’s, Newport News — Hostess

AUGUST 2017 - MARCH 2018

● Warmly welcomed guests with a smile ensuring they were promptly served.

● Scheduled all reservations and planned seating arrangements prior to dinner service.

EDUCATION

Heritage High School, Newport News — Advanced Diploma SEPTEMBER 2015 - JUNE 2019

CERTIFICATIONS

Cosmetology License

JUNE 2019-PRESENT

SKILLS

Strong communication

Adaptability

Collaboration & Teamwork

Problem solving

Critical thinking