Jennifer Kuhn Metternich

971-***-****

Availability to Interview: 24-hour notice

Summary

15+ years' experience speaking and teaching domestically and internationally in 23 countries

10+ years’ experience providing CEO & Executive level Administrative Support

10+ years’ experience planning, coordination and execution of internal and external events

10+ years’ experience scheduling meetings and conferences for large and small groups

10+ years’ experience in facilities management, overseeing large scale projects including staff and office moves during team restructuring and downsizing

7+ years working in the residential and commercial building space as an office manager for BK Enterprises NW, a local residential and commercial builder.

7+ years’ experience in Executive Calendar Management

7+ years' experience in curriculum development in the non-profit and foundation sectors

7+ years’ experience writing policies and procedures

7+ years' experience preparing expense reports, financial documents, grant reports, as well as responding to RFP’s.

5+ years' experience in project management

5+ years' experience interviewing and onboarding new employees, both locally and internationally

Advanced proficiency in MS Office Suite, SharePoint, Concur and Adobe products

Excellent communication and interpersonal skills

Excellent creative and technical writing skills

Strong aptitude for learning new applications

Professional Experience

La Pine Animal Hospital, La Pine, OR 03/2021-Present

Veterinary CSR

Answer incoming customer inquiries

Collaborate with management teams to stay updated on new products, services, and policies.

Record customer information within customer service database

Engage with clients in a friendly and professional manner while actively listening to their concerns.

Offer support and solutions to customers in accordance with the company's customer service policies.

Answer multiple phone lines, schedule appointments, maintenance of client charts and invoicing.

Ability to thrive in a friendly and extremely fast paced environment

Work with attention to detail in a highly interrupt driven environment

Ability to multitask while providing exceptional customer service

Communicate effectively with teammates, staff and Dr’s

Ability to work long hours with few breaks

Other duties as requested

Ultimate Staffing/KinderCare Education, Portland, OR 03/2019-04/2020

Procurement Coordinator/Administrative Assistant

·Assistant to Director of Procurement

·Required ability to anticipate department needs and perform proactively to meet those needs making appropriate adjustments when necessary.

·Required ability to maintain accuracy and attention to detail while prioritizing multiple assignments within a task driven and time driven environment.

·Capacity to effectively manage and prioritize multiple assignments and move from one to the other seamlessly.

·Managed Calendar and travel arrangements for Procurement Director and Sourcing specialists

·AD hoc duties as assigned. Projects and assignments required fast turnaround and ability to accommodate tight time constraints.

·Ability to refocus attention to the task at hand

·Required high level of organizational skills

·Worked with multiple contractual agreements and vendors

·Researched companies for sourcing bids in response to company RFP’s

·Called companies to set up conference calls and find top sourcing providers during the first phase of team sourcing efforts.

·Corresponded with appropriate sourcing specialist for companies invited to bid

·Required excellent communication skills and face to face social skills when meeting with clients invited to present for open bids.

·Located client contracts, uploaded new MOU’s, NDA’s, SOW and Amendments into contract repository.

·Tracked renewals and expiration of contracts. Cleaned and maintained contract database.

·Put together presentations for meetings and conferences

·Ran data analysis on cost of goods and services

·Worked in multiple spreadsheets, creating more advanced formulas and functions for use in data analysis and presentations.

·Screened calls from individuals and companies for potential partnerships.

·Composed letters and emails to managers and applicants.

PrideStaff/Les Schwab HR, Bend, OR 09/2018-12/2018

Recruiter

·Called applicants to verify experience and ensure a good fit with company policies, culture, values and positions core competencies

·Coached and advised applicants on appropriate interviewing techniques

·Great communication skills; verbal and written

·Required proactive attitude, attention to detail, ability to work without supervision and the ability to anticipate the needs of every task

·Researched applications and applicants via FLUX and Workday

·Understood organization’s needs, built relationships with hiring managers and applicants who had passed initial screening calls.

·Engaged in marketing, including writing job descriptions, updating job descriptions and posting jobs on FB and other job boards

·Developed good tracking system for open positions, tracking all potential applicants and assigning correct status to applicants that had been screened.

·Composed letters and emails to managers and applicants regarding interview times and expectations.

·Ensured interviews were on store managers and assistant managers calendars

·Sent reminders to applicants the day prior to interviews

·Followed up with managers to find out outcome of interviews and documented results

·Initiated background checks and drug screenings

·Helped managers in the onboarding process, including processing required paperwork

·Followed instructions from HR lead recruiters for daily expectations and responsibilities

Artech/Intel, Hillsboro, OR 04/2017-06/2017

Sr. Administrative Assistant/Project Coordinator supporting three Executive level managers

·Required proactive ability and skills, extreme attention to detail and the ability to anticipate the needs of every task.

·Composed letters and emails

·Provided support for NDA’s and RNDA’s

·Strong service orientation

·First CW at Intel allowed to use Concur travel application for reservations and expenses

·Ability to function in an interrupt driven and task driven environment

·Followed through on tasks to completion while meeting deadlines

·Worked with minimal supervision and direction

·Strong organizational skills, good verbal and written communication, and the ability to multitask and work well with others.

·Skilled and proficient in Microsoft Office, including Outlook, Excel, PowerPoint, Word, as well as SharePoint and Adobe products

·Ability to handle sensitive and confidential information.

·Ability and knowledge to work with multiple site organizations and diverse cross-functional teams; understood department goals and priorities, anticipated needs, and initiated appropriate action.

·Schedule interviews and helped with on boarding process of new employee

Artech/Intel, Hillsboro, OR 12/2016-03/2017

Sr. Administrative Assistant/Project Coordinator to VP of Data Center Group

·Required attention to detail and the ability to anticipate the needs of every task

·Required a proactive aptitude

·Strong customer service orientation

·Ability to maintain organization in a highly interrupt-driven and task driven environment

·Followed through on tasks to completion while meeting deadlines

·Worked with minimal supervision and direction

·Strong organizational skills, excellent verbal and written communication skills and strong ability to multitask and work well with others.

·Strong calendaring, mediating and scheduling skill sets

·Skilled and proficient in Microsoft Office, including Outlook, Excel, PowerPoint, Word, as well as SharePoint and CRM platforms.

·Ability to handle sensitive and confidential information.

·Ability and knowledge to work with multiple organizations both within and outside company, as well as diverse cross-functional teams.

·Understood department goals and priorities and initiated appropriate action

·Help to schedule interviews and was a member of on boarding teams

·Helped marketing team with presentation decks and large-scale event coordination

Pyramid Consulting/Berkshire Hathaway & PacifiCorp, Portland, OR 04/2016-12/2016

Administrative Coordinator

·Facilitated activities in an effective sequence by monitoring tasks, task-owners, timelines, and expenditures.

·Compiled, tracked, organized and summarized data from multiple sources, summarized report results, developed/maintained reference information, Monitored and tracked processes to ensure their execution w/in defined parameters.

·Determined schedules and availability of resources and materials

·Ensured activities were performed in accordance with contracts, corporation and regulatory agency requirements. Prepared moderately complex trends, status updates and other reports.

·Gathered data from a variety of sources

·Provided management w/info on dept. ops, informed management of deviations from established processes and schedules which impacted business outcomes.

·Contributed to the development of contract management processes and strategies

·Worked directly with staff, vendors, internal audit and business controls to assure compliance of record keeping.

·Prepared office presentations for team meetings

·Demonstrated initiative, problem-solving skills, follow through on commitments

·Proficient with the use of software applications

·Required strong communication and interpersonal skills including the ability to work with all organizational levels

Mindlance/Intel, Hillsboro, OR 06/2015-04/2016

Executive Assistant

·This was a pilot project whose success was dependent on positions utilization by the online sales team; by year end we were at 95% utilization.

·Responsible for administrative support to the Online Sales and Marketing team (45 individuals as well as three managers), handled various offloaded responsibilities and assignments in order to help increase the productivity of the Online Sales Group.

·Developed processes and procedures as well as tracking mechanism for position and training of future Assistants.

·Developed inventory management system for customer samples

·Increased sales productivity by 85%.

·Job required extreme attention to detail, self-discipline, exceptional communication both written and verbal, and ability to multi task and prioritize assignments.

·Supported team with ad- hoc tasks

·Supported customers with sample products and event collateral

·Comprehended and quickly adapted to new processes and procedures

·Produced and wrote original training documentation for groups Inside Blue site

·Use of Intel internal tools and sites as well as troubleshooting issues

·Entered data into specific request tools, and utilized multiple software platforms and systems; including, Hoovers, SharePoint and Salesforce to gather data for output into presentations and team resources.

·Production of various indicators, reports, presentations from raw data

·Research list of online accounts to help gather and organize data for the Online Sales Management team.

·Worked with outsourced vendors & various stakeholders to drive resolutions

·Shipped, prepped and provided logistics support

·Greenroom virtual demo setup

·Advanced knowledge of Microsoft Office

AudioGlobe Agile SW Development Company, Hillsboro, OR 07/2013-06/2015

Executive Assistant

·Provided Sales and Marketing consultation for live streaming events; set up and execution of events from initial planning and conceptualization to venue location, event design, contracting vendors, layout to execution and tabulation of event results and evaluation outcomes.

·Helped to lay solid sales and foundational materials; including marketing materials, contracts, policies and email correspondence.

·Established strong customer relationship base from initial email campaigns and events; including development of relationships with outside vendors, event planners and venue owners.

·Self-directed and extremely organized

·Used Google Cloud for all document creation, sharing, editing and document storage

·Developed all marketing channels, sales and event venue relationships

·Created Power Point presentations for sponsors and potential investors

·Tracked emails and responses utilizing multiple SW sources and tools

·Reported directly to Company CEO

Summit Staffing/Chipman Corporation, Portland, OR 02/2013-07/2013

Administrative Assistant

·Coordinated, implemented and supervised all residential moves for Nike employees and individuals as directed.

·Extremely fast paced high-pressure environment with little to no leeway for error.

·Performance had high impact on customers and high-profile clientele.

·Worked with in house sales team to set calendar appointments and tracked those appointments as well as follow up documentation after appointments were completed.

·Produced and Sent estimates to clients

·Maintained files on all moves working with outside vendors to ensure process was smooth from beginning to completion.

·Worked with city on permit requirements for local moves. Sent all logistics information to dispatch for scheduling of client move, including all requirements needed by company for client move.

·Verified appropriate paperwork was prepared prior to the day of moves

·Daily contact with customers and vendors to ensure all information was collected and correct.

·Worked with local transportation companies for all moves including locating last minute resources when vendors did not follow through on their commitments

The Ferguson Foundation, Las Vegas, NV 09/2007-12/2012

Executive Assistant

·Worked for WSOP Celebrity Chris Ferguson. developed all aspects of Foundation from Mission/Vision to local and international policies and procedures.

·Conducted interviews and hired staff both domestically and internationally

·Responsible for initial site visit to partners. Responsible for all Foundation correspondence both internationally and domestically with partners, Board members and CEO/Founder.

·Wrote 3-year strategic plan. Presented plan to Board, staff & key stakeholders

·Processed all monitoring and evaluation statistics and research

·Implemented plan and set three-year calendar for each department head to follow

·Cultivated partner and organization relationships

·Set up database for partner wires

·Tracked the success of programs via monitoring and evaluation tools and assessments

·Interviewed and hired accounting firm, as well as our staff accountant and bookkeeper

·Responsible for review of reports to IRS to verify compliance, including our terms and conditions, donor tracking via Common Grants SW, and proper use of funds by partners.

·Traveled 4 times annually to field partners in East Africa, Cambodia and Haiti.

·Developed training curriculum. Conducted multiple training sessions with organizations as well as business leaders and government officials.

·Received certification in permaculture farming

·Worked with Endowment Investors to help gain access to local buyers for produce, enabling community growth and self-sufficiency, with community buy in to ensure future success of organization.

·Performed performance evaluations on an annual basis

·Oversaw all events, marketing and PR work

Education

·Liberty University BL degree – graduate Spring 2023

Certifications

Healthcare Certification, PCC Sylvania 2018

Affiliations

·Drama/Acting for TV shows Grimm & The Librarians. Dancer with OBT.

·Board member Association of International Philanthropists 2012. 09/2009-12/2012

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