Customer Service Front Desk

Corinna Kellerman

Santa Maria, CA 805-***-**** **********************@*****.***

Objective: Seeking a Front Desk Supervisor role to utilize my proven expertise in customer service, team leadership, and efficient front-office operations. Education:

● Humboldt State University - B.S. Kinesiology

Skills:

● Communication

● Multitasking

● Microsoft Office

● Problem Handling

● Reliability

● Self Motivated

● Teamwork

● Opera PMS System

● Customer Service

● Telephone Etiquette

Experience:

● Holiday Inn & Suites - Guest Service Agent: Customer-focused professional with 4 years of experience in hotel front desk operations. Efficiently handle guest check-ins and check-outs, ensuring a smooth and welcoming experience. Manage reservations, process payments, and provide detailed information about hotel services and amenities. Address guest inquiries and concerns promptly, while demonstrating a commitment to excellent customer service. Led the team in enrollments for the IHG Loyalty Program for two consecutive years.

● Travel Lodge - Guest Service Agent: Welcomed guests, providing detailed information about hotel services, amenities, and local attractions. Managed reservations and ensured a high level of customer service.

● Pure Safe Water Products - Sales & Receptionist: Managed incoming calls, greeted customers, and provided customer support. Listened to customers' needs, offering product knowledge, and ensuring a positive guest experience while promoting sales. Maintained appointments and customer files, data entry, and payment handling.

● Epiphany Cellars - Wine Server & Sales: Knowledge of various wines and ideal pairing with different cuisines. Offered recommendations, answered inquiries and ensured all guests received a personalized and memorable experience. Maintained a clean and organized wine service area.

References:

● Roman Salazar, Operations Manager at Holiday Inn - 805-***-****

● Erika Vasquez, Former Colleague at Holiday Inn - 805-***-****

● Sean Obrien, Friend - 415-***-****

Contact this candidate