Adrian English

Saginaw, TX *****

ad2hm9@r.postjobfree.com

+1-817-***-****

Authorized to work in the US for any employer

Work Experience

Night Auditor-Home2Suites by Hilton

*/**-*******- *****nting, bookkeeping, cash handling, data entry, customer service,

General Manager

White Horse Entertainment - Fort Worth, TX

June 2023 to Present

Manage and supervise employees, bookkeeping and accounting, game tech, payroll, scheduling, hire and layoff employees, commercial cleaning, document prep., and writing. Problem solving, customer support, customer relations, advertising and marketing. Requester Services-Remote

MRO Corporation - Hurst, TX

April 2022 to April 2023

Answering phones, data entry, customer service, problem solving, high volume call center rep, customer support. Medical record request, computer software troubleshooting, typing, collections Customer Service Representative/Call Center

Apex Systems- UHG - Remote

August 2021 to March 2022

Answering high volume of incoming calls, customer service, problem solving, data entry, transfers, customer support

Front Desk Associate

Extended Stay Hotels - Irving, TX

August 2020 to March 2021

Checking in guest, checking out guest, customer service, answering phones, cash handling, credit card transactions, CLC check in, FAX, COPYING, FILING, Mail sorting, cleaning of lobby and office, laundry, folding, hotel computer software, and advertising, upselling, Customer Service Representative

Daystar Television Network - Bedford, TX

February 2019 to May 2019

High volume call center. I answered a large amount of calls daily. Praying for callers. Also accepting donations. And a lot of data entry.

Front desk/ night auditor

Homewood Suites by Hilton - Bedford, TX

April 2016 to November 2017

• Homewood Suites by the Hilton, Bedford, TX

Night auditing, customer service, front desk clerk, checking in guest and checking out. Cash handling, stocking shelves, housekeeping, electronic filing. Basic computers, Excel, hotel guest checkin software, data entry.

• Personal Assistant, gaming attendant, Cashier at *Bambino's Resale and More, Ft worth Tx Secretary work, filing, bookkeeping, problem solving, decision making, hiring of employees, data entry, stocking, cash handling, inventory counting and control, answering phones, running errands, basic accounting

• H.I.M Specialist at Sharp Mission Park Hospital, Vista CA- Electronic filing, customer service, patient checkin, answered phones, put patients insurance files together, data entry.

• Front desk clerk at Motel 6, Oceanside CA - Guest Services, Guest check in and out, hotel software, cash handling, data entry, credit card processing, customer service, filing, housekeeping,

• File Clerk at Farmers Insurance, Oceanside CA - Filed files in alphabetical orders, organized office and customers files, cash deposits to bank, answered phones inbound/ outbound. Cleaning of office, sales Rancho Vista Retirement Community-

Vista, Ca.- patient care, hospice, care coordinating, bathing feeding, med-tech, cleaning, kitchen waitstaff,

Education

Diploma

Vista High School - Vista, CA

College in Early Childhood Education

Virginia College-Birmingham

Skills

• Cash Handling

• Communications

• Customer Service Skills

• Receptionist

• Sales

• fast learner

• training

• Marketing

• OnQ, Opera, Visual Matrix, Hotel Key

• 10 Key Calculator (1 year)

• Microsoft Office (4 years)

• Office Equipment (4 years)

• Data Entry (3 years)

• 52 wpm. Typing (1 year)

• Time Management

• English

• Personal Assistant Experience

• Human Resources

• Guest Services

• Event Planning

• Administrative Experience

• Night Audit

• Commercial Cleaning

• Auditing

• Bookkeeping

• Recruiting

• Microsoft Word

• Accounting

• Upselling

• Office Management

• Merchandising

• Microsoft Excel

• Supervising Experience

• QuickBooks

• Hotel experience

• Office experience

• Guest relations

• Front desk

• Management

• Financial Report Writing

• Microsoft Powerpoint

• Microsoft Outlook

• Customer service

• Property management

• Windows

• Dispatching

• Computer skills

• Serving

• Tax preparation (2 years)

• Typing

• CRM software

• Customer support

• Communication skills

• Home care (4 years)

• Care Coordinating (1 year)

• Hospice Care

• Interviewing

• Accounting, bookkeeping/ banking (2 years)

• Accounts Payable

• Technical Support

• Quality Assurance

• Software Troubleshooting

Assessments

Work motivation — Proficient

April 2022

Level of motivation and discipline applied toward work Full results: Proficient

Basic computer skills — Proficient

June 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Proficient

May 2023

Influencing and negotiating with customers

Full results: Proficient

Work style: Professionalism — Proficient

August 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Front desk agent (hotel) — Proficient

April 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Data entry: Attention to detail — Proficient

June 2023

Maintaining data integrity by detecting errors

Full results: Proficient

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

*Study child development early education- Virginia College

*Human resources- Kaplan

*Criminal Justice - Post University

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