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LAURIE PETRIK

*** **** ***, *******, ** 14220

Ph. 716-***-****

Lauries

EXPERIENCE

**** - *******

OPERATIONS ASSOCIATE III, M&T BANK

Mortgage Monitory Division -2016+

‘© Effective application of over $5 million of assets monthly using Business Intelligence

‘© Led quality assurance with oversee support teams

‘© Managed vendor reconciles of applications across multiple brokers

‘© Performed check handling processing for physical mailed payments

‘* Completed complex variable tasks of reapplication of monies

‘* Balanced the needs of the organization with regulatory compliance and customer

satisfaction

Home Equity Division -2002-2016

‘* Review loan documentation for accuracy and compliance with regulatory requirements

‘* Facilitate customer service resolution regarding new accounts

‘* Prepare and process check for disbursal to payoff external accounts

‘© Completed general ledger tickets for daily batch processing

‘© Trained approx. 15 new associates.

‘© Assist in department projects including a Federal audit and LEAP project

EDUCATION

2007

APPLIED SCIENCE: FIRE SCIENCE, ERIE COMMUNITY COLLEGE

© Associates

SKILLS

* Certified Emergency Medical Technician

* Proficiency in Microsoft Office Suite

© Including Pivot Table creation

VOLUNTEER EXPERIENCE

© West Seneca Reserve Fire District #3

©. Fire fighter and EMT

© Board of Directors

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