Jair Gonzalez

Senior Support Analyst

Sherman Oaks, California, United States

+1-818-***-****

ad2hln@r.postjobfree.com

WORK EXPERIENCE

October 2018-April 2023

Senior Data Analyst

Quest Diagnostics

Woodland Hills, California, United States

● Proficient in creating impactful visualizations using Tableau for effective data communication.

● Advanced skills in SQL for data querying and analysis.

● Expertise in Power BI for comprehensive business intelligence reporting.

● Extensive experience in Excel for complex financial modeling and data analysis.

● Specialized knowledge in managing and analyzing digital assets within a financial context.

● Measured values with tactical activation lens and delivered actionable insights.

● Identified, designed and implemented asset-level operational improvements.

● Prepared narrative investment memoranda, detailed reports and market summaries with insights on proposed acquisitions.

● Identified potential investment opportunities based on market data.

● Maintained and updated models for accurate portfolio analyses and produced metric analyses.

● Set KPIs, built benchmarks and measured performance on recurring basis.

● Created detailed pro-forma and financial models.

● Monitored and reported on financial and operational performance of [Type] assets.

● Troubleshot business operations issues and leveraged data to recommend new solutions.

● Maintained action plans and contact lists in preparation for anticipated incidents.

● Reduced errors with regular financial reviews and audits.

● Championed data-driven business decision-making based on in-depth analysis and manipulation of large data sets.

● Established financial security procedures to protect confidential information.

● Standardized business processes, establishing internal templates and controls based on data analytics.

● Developed documentation and reports to showcase trends and improve decision-making.

● Verified data and resolved discrepancies in collaboration with vendors and internal personnel.

● Performed basic quantitative and qualitative analysis to identify areas of improvement and recommend solutions.

● Analyzed and maintained financial records, transaction data and reports with timely reconciliations.

● Kept management updated with regular reports on routine analysis procedures and ad hoc projects.

● Built data visualizations to present easy-to-understand reports and documentation.

● Enhanced data quality by recommending improvements to collection processes.

● Contributed to strategies for enhanced system capacity through improved automation and standardization.

● Recommended hardware and software improvements to streamline workloads.

● Improved monthly and quarterly reporting with innovative data tracking, collection and sharing strategies.

● Conducted pre- and post-action analysis of operational decision-making to review impact. October 2016-March 2018

Analyst Management

Bank of America

Simi Valley, California, United States

● Carried out work problem and procedure studies to assess communication and information flow.

● Completed studies and presented findings for review.

● Documented organizational problems and procedures by compiling and modeling data.

● Trained workers in updated processes, leading classes and preparing manuals for ongoing support.

● Managed effective implementation, monitoring personnel and reviewing progress.

● Documented findings of studies and prepared recommendations for implementation of new systems, procedures and organizational changes.

● Planned study of organizational change, information flow and cost analysis.

● Recommended implementation strategies for new systems, procedures and organizational changed.

● Strategized alternative procedures based on collected data.

● Evaluated functions, work and methods of personnel through observation and interviews.

● Offered to assist with additional tasks to keep projects on-task and meet tight deadlines.

● Helped office personnel with errands, paperwork and data entry.

● Identified issues and solutions to eliminate backlog and maximize workflows.

● Delivered fast and friendly service to handle questions and service complaints.

● Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.

● Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.

● Performed manual labor tasks to detailed instructions from supervisors.

● Approached and solved problems with initiative and sound judgment.

● Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.

● Sanitized high-touch surfaces to protect personnel and customers from viruses and germs. January 2015-October 2016

Analyst III

Bank of America

Simi Valley, California, United States

● Kept management updated with regular reports on routine analysis procedures and ad hoc projects.

● Built data visualizations to present easy-to-understand reports and documentation.

● Contributed to strategies for enhanced system capacity through improved automation and standardization.

● Maintained action plans and contact lists in preparation for anticipated incidents.

● Recommended hardware and software improvements to streamline workloads.

● Reduced errors with regular financial reviews and audits.

● Established financial security procedures to protect confidential information.

● Improved monthly and quarterly reporting with innovative data tracking, collection and sharing strategies.

● Conducted pre- and post-action analysis of operational decision-making to review impact.

● Standardized business processes, establishing internal templates and controls based on data analytics.

● Verified data and resolved discrepancies in collaboration with vendors and internal personnel.

● Analyzed and maintained financial records, transaction data and reports with timely reconciliations.

● Troubleshot business operations issues and leveraged data to recommend new solutions.

● Championed data-driven business decision-making based on in-depth analysis and manipulation of large data sets.

● Enhanced data quality by recommending improvements to collection processes.

● Developed documentation and reports to showcase trends and improve decision-making.

● Performed basic quantitative and qualitative analysis to identify areas of improvement and recommend solutions.

● Collaborated cross-functionally to tackle and resolve wide-ranging business issues.

● Enhanced [Type] operations as lead on different development and integration projects.

● Kept accurate inventory records and tracked costs against budget targets.

● Determined client needs by observing consumers, collecting surveys and analyzing customer feedback.

● Tracked and analyzed reports covering budgets, operational activities and department metrics.

● Handled large and complex data to analyze business operations and needs.

● Trained staff in job roles, business policies and industry best practices.

● Recommended and deployed data-driven improvements to [Type] systems.

● Supported business operations by preparing and processing [Type] documentation.

● Protected organization in event of emergencies with well-planned crisis management strategies.

● Evaluated feasibility of proposed measures, employing knowledge of [Area of expertise] and analytical techniques to break down options.

● Optimized policies to better handle current and expected needs.

● Identified and addressed business vulnerabilities in areas governing asset protection and physical security.

● Boosted production with automation to achieve objectives with lower material and time requirements.

● Implemented clear policies governing routine and special business operations.

● Enabled strong and consistent team sales with organized schedules and materials.

● Developed successful project goals and strategies in collaboration with [Type] team members.

● Used administrative and operational expertise to help team meet deadlines and long-term objectives.

● Organized data and documentation to support accurate business forecasting.

● Assisted front-line personnel with delivering timely service to customers by expertly managing support needs.

● Improved processes to reduce bottlenecks, streamline workflows and optimize scheduling for business teams.

EDUCATION

-Current

AA Degree

Los Angeles Mission College

Sylmar, California, United States

AA Degree, Los Angeles Mission College, Sylmar California (2025) Software: MS Office (Excel, MS Access, MS Word, MS Works, Windows, Outlook, Lotus Notes, Power point) Tableau, SalesForce, Share point site, Python, R, VBA, and SQL. Cognos, Data Analytics, Data Modeling, Data visualization, Databases, Problem Solving, Statistics, Data Cleaning, Big Data, Data warehousing, Power BI.

• Databases

SKILLS

Big Data Data Analytics Data Collection Data Visualization Datasets Power Bi Transaction Data Data Quality Data Validation Data Cleaning Database Database Modeling Data Modeling Mapping Microsoft Access MS Access SQL Python VBA Cognos Tableau Software Tableau Data Warehousing Salesforce Technical Assistance Share Point MS Office CODA Audit Audits Reconciliations Budget Budgets Cost Analysis Forecasting Collection Quantitative Analysis Qualitative Analysis Asset Protection Finance Business Operations Operations Best Practices Metrics Problem Solving Report Writing Statistics Documentation Data Entry Crisis Management Inventory Records Manual Labor Organizational Change Scheduling Maintenance Physical Security Process Improvement Project Management Detail-Oriented Healthcare Visualization TOPO Excel Lotus Notes Microsoft Office Microsoft Word MS Word LANGUAGES

English - Fluent Spanish - Fluent

WORK AUTHORIZATION

I am authorized to work in the following countries:

• United States

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