Customer Service Delivery

CAREER OBJECTIVE

Highly organized and detail-oriented Customer Service Associate with a

proven track record in delivering exceptional customer service and support to Service Delivery Managers. Adept at efficiently managing inbound customer requests, routing workstreams, and ensuring timely resolution. Seeking an opportunity to leverage advanced skills in Microsoft Office, analytics tools, and contact center software for a fanatical support experience.

SKILLS

Advanced Microsoft Office

Proficiency (PowerPoint and

Excel)

• 3 Years of Contact Center

Environment Experience

•

Experience with Analytics

Tools (Power BI, Tableau)

• Experience with Contact

Center Software (Five9)

•

Analytical, Strategic, and

Innovative Mind (WGU

Strategic Thinking &

Innovation Certificate)

• Strong Verbal and Written

Communication Skill

•

Strong Attention to Detail and

Organizational Skills

• Strong Time Management

and Prioritization Skill

•

Familiarity with SQL, R, Java,

Python

•

CONTACT

470-***-****

*************@*****.***

Lawrenceville, GA 30046

EXPERIENCE

Dispatcher

NOV 2022 - JUN 2023 Parata Systems LLC, Durham, NC

- Proactively managed inbound customer requests, efficiently routing workstreams to appropriate teams.

- Responded directly to customer inquiries with meticulous attention to detail.

- Coordinated delivery schedules and logistics, ensuring timely resolution.

- Demonstrated effective communication, fostering strong customer relationships.

- Applied analytics tools (Domo) for data-driven decision-making in service delivery. Call Center Customer Service Representative

MAR 2022 - AUG 2022 BAKKT, Alpharetta, GA

VANESSA DAMBREVILLE

- Assisted customers with inbound inquiries, facilitating new travel bookings and providing support for existing bookings.

- Guided customers through website navigation, promoting online adoption and enhancing engagement.

- Resolved issues related to points redemption and merchandise, ensuring seamless customer experiences.

- Communicated customer feedback and site issues to contribute to improved satisfaction.

- Utilized contact center software (five9).

Call Center Customer Service Representative

NOV 2021 - FEB 2022 Dolls Kill, San Bernardino, CA

- Utilized Zendesk for real-time customer support, troubleshooting technical issues promptly.

- Responded courteously to customer inquiries, offering accurate and helpful information.

- Managed email ticket support and follow-ups, demonstrating commitment to resolving customer concerns.

- Supported customers during transactions, including returns and account updates.

- Developed strong organizational and analytical skills in a contact center environment. EDUCATION

Bachelor of Science (B.S.B.A.) in Information Technology Management Candidate Expected graduation FEB 2024 Western Governors University, Salt Lake City, Utah High School Diploma

MAY 2017 Archer High School, Lawrenceville, GA

Contact this candidate