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Safety Specialist Emergency Management

Location:
Lyndhurst, Hampshire, United Kingdom
Posted:
January 05, 2024

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Resume:

Career Summary:

I am part of the Response department based in United Kingdom (England), helping to deliver the OSRL’s global response and support for Oil Spill Tier 2 & 3 response capabilities. My role in the Team as an Oil Spill Responder has provided me with opportunities to gain a wider range of experiences from hands-on spill response to delivering preparedness & response projects around the globe with timely support, smart decisions that protect people, asset & environment while reducing harm to ocean life using the booms, skimmers, floating barriers, in situ burning, GIS and chemical dispersants to break up oil slicks from the surface, I recently joined this great Team in Oct 2023. I have 5yrs experience in Emergency Management and preparedness, providing effective & immediate response capability to control and resolve all sorts of emergencies using the Incident Management System Structure. I prepare specific Governance plans, procedures, Business continuity plan & site contingency plan for responding to threats such as active assailant, operational incidences, disasters, medical, fatality etc. towards the protection of People, Recovery, & Mitigation as the first point of contact and custodian of communication during emergencies while absorbing & translating volume of technical information into actions & remain calm under pressure, I track all safety-related risks & anomalies; proficient in drafting exercise scenarios, skilled in the Mgmt of oil spills, clean-up, floods & Covid-19 coordination. I facilitate HSE & ER training and guide responders during emergencies; involve in Cause Tree Analysis (CTA). I have demonstrated the ability to lead multiple & changing priorities under tight deadlines with strong decision-making effective interface with interagency, and responders at incident scene.

With 11yrs astute experience in Quality, Health Safety and Environment in all shades of QHSE systems support working with diverse nationalities and projects inclusive of 4yrs Lead Auditing role. I hold an MSc in Disaster Risk Mgmt. & Development Studies, I am a certified IRCA Lead Auditor, ICS 100, 200 & 300 certified, MEMIR OPITO, NEBOSH, OSHA Certified and IOSH in view.

Due to my passion for capacity building, I indulge in grooming future Emergency Management Responder`s and HSE Specialist as an Adjunct University Lecturer at a renowned University in Nigeria, and a professional fellow at the FECRM Institute of Nigeria. Reliable to responsibilities. My multi-cultural background knowledge have yielded a positive impact on risk reduction and increased resilience in a teamwork environment and enhanced organizational success.

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Skill

• Strong Orientation of local safety regulations and standards

• Strong interface with contractors, regulator`s & stakeholder, Lead Auditor

• Ability to act calmly & decisively in extreme chaotic situation

• Drill scenario & synopsis drafting. Facilitated many LSE & MSE Exercises

• Incident Investigation/ Occupational Risk Assessor. Systems Audits

• Knowledge of Crisis Mgmt / Emergency Response / Oil Spill / Flood Response & Mgmt

• ICS - IMS system (100, 200 & 300) structure implementations Career Snapshot

• Exceptional coaching skill for varying levels of QMS, HSE & EMS / IMS Packages

• Meticulous, pleasant with a positive mindset

• Proactive approach to identifying and mitigating safety risks

• Comprehension of large amounts of emerging and evolving notification

• Ability to speak cogently in public on behalf of organization & leadership skills

• Strong analytical, organizational report writing & presentation skills.

• Nominated - (Flood & COVID Coordinator, Negotiator for Hostage intervention)

• Successful completion of the Spill Responder Training Course & Standard.

• 2023 Oct – To Present, Oil Spill Responder @ Oil Spill Response Limited, Southampton - United Kingdom

• 2017 – 2023 Sept, Emergency Response Coordinator (managing 8 Site`s) @ TotalEnergies Exploration & Production - Nigeria

• 2010 – 2017, Health Safety Environment Operations Lead (interfacing with 8 Site`s) @ TotalEnergies Exploration & Production - Nigeria

• 2005 – 2009, Lead Auditor / QHSE Head @ BOLLORE Group Africa (Land, Warehousing & Marine Logistics) - Nigeria

• 2001 – 2005, Safety Operations Engineer @ TSKJ - Nigeria Liquidify Natural Gas (NLNG) Bonny Island (Construction & Commissioning) - Nigeria

• 1998 – 2001, Safety Supervisor @ DBN TED Consortium - NLNG (Construction & Commissioning) - Nigeria

• 1997 – 1998, Safety Trainee @ Nigeria Gas Company (NGC) Warri - NNPC (Internship) - Nigeria

• Jun 2021 – Aug 2023, Adjunct University Lecturer @ University of Port Harcourt (Part-time) - Nigeria

• 2017 – 2022, Incidents Responder @ Emergency, Crisis & Disaster Risk Management Institute (Voluntary) State Level (NEMA) Experience

1. Oil Spill Responder (Oct 2023 – Present) @ Oil Spill Response Limited, Southampton - United Kingdom. Prompt response to oil spills anywhere in the world at short notice as required by about 250 registered International Oil Organizations (IOC`S) around the world. When not responding, I take part in preparedness activities, such as delivering trainings, support clients in exercises, review of clients plans & procedures, consultancy tasks, clients engagement activities and day-to-day upkeep and maintenance of response equipment. Communicate clearly and effectively with internal and external stakeholders. Act in a team as Duty Manager when on Duty, my team remain the focal point for mobilising party, lead the Emergency Operation Center (EOP) to provide technical advice, make response recommendations etc. Manage the mobilisation and support in-field team to deliver a safe and effective spill response. When at Field, I pull various resources (Dispersant Application, Aircraft system, Inshore Boom Ancillaries, Inshore Boom, Inshore Recovery Skimmers, Inshore Storage Equipment, Oiled Wildlife, Vehicles, Vessels, Pres Packages Equipment, Offshore Boom, Active Boom System, Offshore Recovery Skimmers, Heavy Recovery, Offshore Storage Equipment, Communications Equipment, Ancillaries Transfer pumps, Power packs & Generators, GIS for tracking etc.) that suits the type of incidents we are managing.

Provide safe, prompt and efficient support to spill incidents, exercises, preparedness projects and client engagement activities globally as required.

Good understanding of all the Site Emergency Response Plan that governs each country

Ensure that all activities are carried out with due regard to personal safety, the safety of others, and environmental considerations in line with company policies and procedures.

Be on call as part of the duty team including supporting spill mobilisations and travelling globally at short notice.

Crisis and Continuity Management Planning and coaching for Clients, I can operate the Forklift and other Spill work equipment

Undertake the efficient maintenance and rehabilitation of operational and support equipment to the highest standards and in compliance with safety requirements.

Proactively develop and maintain appropriate knowledge and skills to aid effective performance in the role.

Provide a source of expertise to other departments and assist them as directed by the relevant Team Leader or Response Team Manager.

Act as a rep of the company to maintain high profile global leader in oil spill preparedness & response during industry forums, conferences & contact with external stakeholders.

Provide input into the ongoing technical development of spill response equipment, strategies and techniques through internal technical forums, working groups and practical experience. Develop and update operational guidelines and maintenance procedures for new and existing equipment to ensure safe and effective operation. 2. Emergency Response Coordinator (2017 – Sept 2023) @ TotalEnergies E&P (Production, Exploration, Logistics, Offshore and Onshore)

I am the First point of contact on 24hrs for incidents from all locations and custodian of communication during Emergencies.

Comprehension of large amounts of emerging & evolving notification

Coordinated several responses timely with reduced consequences and escalations, provide recommendations for remedial actions during emergency

Provided an overview of roles within the Crisis Mgmt & Emergency Response Team

Coordinated tabletop & other exercises with partners, site & response entities aimed at testing the adequacy of Emergency & Crisis Documents

Conflict management, negotiation & intervention, ability to proficiently defuse situations before physical and emotional destruction.

Interpretation of certain laws and regulations in any situation and adequately guide all response parties

Responsible for the review, development of Emergency Response & Crisis Mgmt Doc`s (ERP, CMP, SCP, BCP, OSRP, Medical Evacuation, Fatality Mgmy, Business etc)

Development of On-Call duty roster & scheduling

Managed the offshore, onshore and Metropolis Emergency Preparedness, Auditing, & Inspection of response equipment’s

Collaborated with functional counterparts to resolve operational problems related to Emergencies

Facilitated yearly perineum flood at OML58 & Environ, threshold studies of groundwater flood alert & River monitoring from installed gauging stations & flood forecast network

Optimization of Emergency resources to meet recovery needs of impacted sites/communities.

Monitor the global Incidents around the world related to operations, advise Mgmt about Return of Experience (REX) & likely threats to our activities

Custodian of the Security & Emergency Management Center (Main and alternate center’s)

Taught responders the application of the Facts, Impact, Stakeholder and Action (FISA) principle when managing incidents

Participate in investigations & prepare response reports with Incident Action Plan (IAP)

Recommended Preventive, Protection, Mitigation & Respond quickly to Incident to eliminate the chances of escalation & Consequence Helen OZEH

HSEQ Specialist, Emergency Response Coordinator, Lead Auditor & Oil Spill Responder. Address:

No 11 Salisbusy Road, SO40 3HW Totton, Southampton, United Kingdom. Cell Phone:

+44-730*-******

Email:

ad2hkx@r.postjobfree.com; linkedin.com/in/helen-ozeh-b4727b2a6

Drew up Emergency Response & Crisis Mgmt Alert schematics, Notification / Alert Flow chart & simple guidance.

Protect & represent TotalEnergies values of integrity, vigilance & excellence

Drafted about 59 synopsis & scenarios for Medium & Large-Scale exercises.

Managed Fatality (CORONER Inquest, Authorities, Family Interface, deposit with detailed log report)

Lunched yearly reports comparing the quality of response activation, incident frequency and remedial actions & closeout of anomalies using (Synergi) process software

Risk Assessments & mitigating impact on People, Environment, Assets, Reputation & Liabilities (PEARL)

Coordinated Authorities & Stakeholders to analyze damage assessments following blow-out incidences

Coordination of Oil Spill responses, pipeline vandalism, leaks & cleanup of polluted environment

Benchmark emergency plans used elsewhere & develop ALARP

Developed training slides & up to date facilitation of ER trainings for (ICT, IMT, CMC, HR Crisis, RAS, Reception team, call center, Muster leads, Fire, Medic, Divers & new HOD`s)

Coordination of Medical Rescue, Evacuation, Extraction, First Aid cases with adequate Duty of care

Kept daily Emergency Response (ER) spreadsheet of all callouts & operational concerns

Daily site meetings to address operational concerns related to near-miss, incident, preparedness etc

Participated in conferences, workshops to be updated with any new regulations and Standards etc Accomplishment:

STRUCTURED and kick-started the EMS & IMS System (ICS Migration) in TotalEnergies Nigeria JV District with good Initiative Driven from EMT to IMT structure

PLANNING: Identification of all Operational Risk Scenarios. Drafting & review all Emergency Response Plans & SCP

OPERATION: First point of contact for incidents and crises on 24/7 coverage & authorized person on behalf of the district to activate external resources

TRAINING: Achieved full yearly training schedules for all ER job holders

IMS Migration – Outperformed and achieved the migration/certification from Emergency Mgmt. System (EMS) to Incident Mgmt. System (IMS) structure

Organized numerous Drills, Exercises, MSE and LSE (As Exercise Director & Achieved IMS Certification for the company – 12Oct2021)

Experienced in interfacing with regulatory agencies and stakeholders within a timeline. 3. Health Safety Environments (HSE) Operations Lead: (2010 – 2017) @ TotalEnergies E&P Nig Ltd - (Production, Exploration, Logistics, Offshore and Onshore) Good experience of driving EHS improvements, ensuring that all risks are addressed effectively by prompt inspection and investigation, responsible for reinforcing the implementation and overall safe operation and maintenance activities, also overseeing contractors’ activities on site. Ensure that all activities are carried out safely, and enforce compliance with OHSE standards & requirements. Custodian of Bridging procedures and work plan. Responsible for identification and assessing risk/threats. Ensure the Inspection / functional safety equipment (extinguishers, life buoys and life jackets) etc. Enter action plans and Anomaly into Synergy database software and review procedures with Strong verbal and written communication skills.

Accomplishment:

Involved in planning & supervision of high & medium-risk activities like critical lifting & hoisting

Ensured that all safety equipment is properly maintained

Set strategies to control risks related to occupational health, safety, and environment of project personnel.

Developed and delivered (as required) and/ or co-ordinate safety & environment training.

Organize and execute new employee HSE onboarding training.

Involve in the safety critical Inspection of davit cranes, winch, boat and lifting gears etc

Championed the District Personnel on Board (POB) structure at different sites

Involved in the district's weekly Emergency schedule planning

Investigate Workplace Accidents: take the lead for conducting accident cause Tree Analysis (CTA`s)

Lead the administration of all safety training programs to ensure compliance with contractors and base personnel

Managed more than 15 operational contractors effectively with minimal HSE concerns

Enforce Safe Work Practices: while ensuring the right permit to work

Monitored and evaluate the health and safety hazards of personnel and contractors and develop strategies to occupational risks control.

Maintain a high level of HSE awareness among personnel through communication, training and promoting involvement in HSE programs.

Involved in the haulage Mgmt. of Radioactive sources materials from contractor’s base, via vessel to difference shore and offshore locations

Organized divisional HSE events - (Prepare & collate presentations/ anchors HSE quiz during contractor’s forum etc)

Hazard hunting of Unsafe or Unhealthful Workplace Conditions and near miss

Actively involved in managing site SIMOPS activities and carry out pre-mobilization audit of contractors

Periodic facility fire inspections (Fire equipment, first aid kits, AED`s, maintenance Log, Muster points etc)

Good knowledge of ISO9001, ISO14001, ISO 18001 & ISO 45001 guides & Implementation.

Experience in downstream & upstream oil & gas field operations and maintenance activities

I led, collaborate, & work effectively in a variety of multi-disciplinary teams. 4. Lead Auditor / QHSE Head (2005 – 2009) @ BOLLORE Group – Douala / Nigeria. (Marine, Bounded Warehouse, Trucking & Heavy Lifting) As an Audit / QHSE Lead, I exceeded in the internal control environment and risk identification within the context of the company’s policies, plans and procedures, implemented & embed QHSE policies, processes & procedures. Created tracking &vinspection plans compliance (standards & specifications) a full involvement in Audits, Accident Investigations. General HSE Supervision of Pre lifting and operations. Follow up the yearly certification of Lifting equipment & material by BV. Responsible for the administration of & monitoring compliance & represent company as the Lead Auditor. Strong track record of performing & overseeing EHS audits, action plans & report systems etc Accomplishment:

Structured & Implemented the Quality Management documentation systems

Delivered independent and objective assurance and advisory services that added value to support the Organization`s strategic objectives with continuously monitoring while evaluating risks and promoting a culture of best practices.

Handled conflict, resolution, violence, and negotiations on behalf of the company

Periodically evaluated and monitor health and safety hazards and develop strategies to control the risks.

Ensured / advised management on Quality of PPE, collation of sizes and yearly distribution

Provided advisory services in identifying cost savings and process improvements

Handled communication with the internal audit GM and senior management and key process owners in the business.

Interfaced with Waste and sewage disposal contractors to ensure proper disposal management

Set a base for personnel’s public facilities (quality of water, convenience, office, and accommodation to ensure compliance with ILO)

Implementation of companies HSE policy, quality policy, manuals, and procedures, monitored its effectiveness in line with CPY & international standard

Developed a safety management system in line with available standards and regulations such as ISO 14001, ISO 9001, ISO 22000 and OSHAS 18001.

Prepare the company for OSHAS 18001:2008 and ISO 9001:2008 Certification Audits

Complied with requirements and assist in maintenance of the necessary standards (IATF16949 / ISO14001) to ensure ongoing certification.

Facilitate onboarding induction training for new employee and annual refresher training for all company personnel

Carried out incident investigations, study the root cause, and promote safety awareness and accident preventive measures among employees.

Ensure that all client' complain are handled effectively with feedback

Facilitate QHSE Induction Training for all new and old personnel, visitors, and contractors

Develop, lead, and enforce/drive implementation of HSES programs and policies based on regulatory and corporate required standards to establish HSE culture

Followed up the preventive and routine Operations Patrol Boat equipment are provided and maintained and procured if required.

Represents the Organization on issues on Environmental (legal Issues) following Noncompliance before my arrival

Managed working plans, procedures, and bridging document.

Implemented the ISO 14000 & 19000 up till certification stage

Routine inspection of food & water served in the staff restaurant

Followed the preventive maintenance Inspection of company Marine Resources etc

Indulged in conflict resolution management with community or aggrieved parties

Double as preparedness/ intelligent gathering /Intrusion & access control

Management of client’s satisfaction feedbacks for improvement

Enforced improvement loop of QMS (Measure, Improvement Action & Mgmt. review)

Involved in scheduled HAZIDS and HAZOPS performance

3 Projects received a Company HSE award within 2 years of my arrival

Company representation for all Audit / QHSE matters, Developed & maintained a business recovery plan and procedure. 5. Safety Operations Engineer: (2001 – 2005) @ TSKJ Consortium - NLNG Bonny Island – Nigeria – (Construction of Production Plant) Core HSE field supervision of the Nigeria Liquify Natural Gas (NLNG) Train 3 & 4 concrete tanks 4, train 3, spherical tank 3, steel storage tank 3, loading platform jetty 1, gas flare 2, substations 7 & numerous welding, piping construction, insulation of tanks & pipes, major technical upgrades, hydrostatic & pneumatic pressure testing of vessels, pipes, tanks, X- Rays, Lift test, HSE trainings, Risk assessment/ control, JSA review, incident investigation & reporting of HSE statistics data with B-Safe program. Accomplishment

Took site daily HSE toolbox meeting, feedback, and implementation of HSE management system

Internal audit and reporting, Toolbox, weekly safety meeting management.

Trainer gas detectors, breathing apparatus First Aid Firefighting

Planning and supervision of Radiation operation, signages, bunkers, radium detector, transportation, storage etc

Study, monitored, inspect and issuance of permit to work (PTW) for all critical operations

Inspection of scaffold, lifelines & man-baskets operations before usage.

Inspection for excavation work, dewatering activities

Supervise warehouse / stocking / loading & offloading activities

Supervision of maintenance, repair activities

Supervision of leak testing, line cleaning and N2 purging of pressure vessels and tanks

Officiated site safety steering team meetings

Supervised pneumatic testing to ascertain the integrity of concrete, floating, spherical tanks.

Participating in pre-start-up safety review (PSSR) process

Monitor confined space activities & carry out O2, H2S & gas test

Delivered weekly statistics and monthly SHE performance reports

Experience with management of change, operational integrity, process safety management and HAZOPS performances

Collaborated with project management team (PMT), in closing-out HSE non-conformances

Operationally project behavioral based safety programme “B-Safe for about (15 CTR, 300 observers generating 30000 anomaly observations weekly). 6. Safety Supervisor: (1998 – 2001) @ DBN (Delattra Benzon Nigeria) – Train 1-2 NLNG Bonny Island – Nigeria. Intensive field HSE supervision of the NLNG concrete tanks, 1 spherical tank, 1 steel storage tank construction, 1 gas flare, numerous welding, piping laying, construction, insulation activities, scaffold erection and inspection, hydro testing, X-Rays, Lift test, risk assessment/control, incident investigation, involvement during Pneumatic integrity testing of storage concrete, floating, spherical tanks. Responsible for the implementation of the HSE system on site. Accomplishment

Enforced safe Operation procedures that identify relevant hazards

investigates worker injuries and fatalities in the workplace

Oversaw Risk Assessment & JSAs before authorization of critical Operations.

Initiated a mandatory team debriefing after Hazard Analysis and Audit findings

Promoted the weekly HSE construction meetings and presented topics

Formed a way to break down HSE information at the site for related learning points.

Daily gas & nitrogen testing of CS, investigates worker injuries and fatalities in the workplace

Conducts proactive inspections of workplaces for compliance with the OHSA and regulations. 7. Incident Responder (Part-Time Voluntary) Feb 2017 – Nov 2022 @ Emergency, Crisis & Disaster Risk Mgmt Institute – NEMA (Also awarded a Professional Fellow) I am among the first responders to the scene of many emergencies in the State, giving care for the injured/traumatized persons to ensure they're safe until medical professionals arrive. My goal is to genuinely contribute the best I can to help people in need and save lives using the platform of the Association affiliated with certain Hospitals with Integrity and compassion towards human pain.

Partake in training and real-life accident/emergency situations, taking direction from delegated personnel

Attended to incidents of Medical Evacuation and Rescue

Rescue response to the Incident scene (Building Collapse, Fire suppression, Road Accident Crash extrication, Communinal Clash, Flood etc)

Operated ambulance equipment and responded to radio transmissions

Led and coordinated the team responding to an emergency

Monitored patient’s condition en route to the hospital

Interfaced with interested parties (Police, State & Federal Firefighting, Medical unit etc.)

Write and submit accurate reports on incidents with picture evidence

Adhere sternly to established medical protocols and procedures as well as legal guidelines also adopting health and safety standards

Ensure that associated risks with emergency response activities are adequately assessed, and controls are in place to reduce risk as R&PA

I have proven ability to stay calm and make the right decisions in adverse conditions of response and evacuation

Educate and direct volunteers at the scene of an Incident

Coordinate response intervention to an accident scene and evacuation to safe zone and hospitals

Ensure steady communication & warning signages at the Incident scene. Accomplishment:

Developed an Excel activity dashboard to track all response activities with the detailed reporting system

PPE usage compliance increased by all personnel and volunteers

Timely response to Evacuation / Rescue.

8. Adjunct Lecturer Part-Time Work:

Faculty - Disaster Risk Management Dev Studies: June 2021 – Aug 2023 @ University of Port Harcourt, Nigeria. I take a genuine interest in the future aspirations of students. I have contributed to and currently teach on a variety of postgraduate modules such as:

Basics of Occupational Health Safety & Environment in Disaster Risk Management

Risk Management and safeguarding

Carry out research & produced publications in line with Best Approach to Emergency Response in the Metropolis

Co-Supervision of undergraduate & graduate (PGD) research & project works

Assist in the development of learning materials, preparing schemes of work, course material etc.

Fostered debates and developed the ability of students to engage in critical discourse.

Marked and moderated presentations, coursework, and examinations on the module.

Developed a range of learning materials, approaches to innovative teaching and learning. Publications

Port Harcourt Journal (Influence of Preparedness in Disaster Risk Management) Education

MSc - Disaster Risk Management & Developmental Studies - University of Port Harcourt, 2020 - 2021

PGd - Disaster Risk Management & Developmental Studies - University of Port Harcourt, 2019 - 2020

HND - Science Laboratory Technology (Biology / Microbiology Option) - Rivers State Polytechnic Bori, 2010 - 2012

OND – Industrial Safety & Environmental Engineering - Petroleum Training Institute Effurun, 1996 – 1998. Awards / Fellowship

NLNG Bonny - Excellent Safety Supervisor Award in NLNG Project (Train 1 & 2)

TotalEnergies E&P – Best Institutor – Initiated & anchored (Who Wants to be HSE Champ) World Day for Safety (WDFS)

TotalEnergies E&P – World Environmental Day (WED) best award for Waste 2 Wealth

TotalEnergies E&P Outstanding Flood Monitoring Management Facilitator Award.

Emergency, Crisis & Disaster Risk Management Institute. Professional Fellow of NEMA

Nominated Emergency Response Representing / interfacing with other International Oil Companies (IOC) in Rivers State Licenses & Certifications

(Occupational Health, Safety & Environment – OHSE)

COSHH Risk Assessor Certification

Advanced Cause Tree Analysis – Certify Advance CTA

Health, Safety and Welfare (COSHH & RIDDOR)

Professional Firefighting (FiFi)

Radiation Safety Awareness

Permit to Work and MSDS

Risk Assessment & Techniques

Oil Spill Contingency Plan & Mgmt.

Risk and Human Factor

NEBOSH – General certificate,

Satellite-based water monitoring and flow forecasting network

Helicopter & underwater (HUET)

One MAESTRO for HSE Pilot etc

(Quality Management System Training)

IRCA Certified (Internal & Lead Auditors Certification )

Process Approach to Mgmt. of Process, Plans and Procedures ISO 9001 – 2000

Advanced Environmental Mgmt System Auditing (ISO 14001)

Advanced HSE Mgmt, Audit (on EN/ ISO 9000: OSHAS 18000)

(Oil Spill, Emergency Responses & Crisis Management Trainings)

Spill Responder Standard Training Course, Aerial surveillance training, Forklift Training, FLEXI Trainer`s Course.

Incident Management System (ICS) 100, 200 & 300 certified

CPR / AED Certified User Training, First Aid at Work

Emergency Mgmt System (EMS) Methodology

Management of Major Emergency & Initial Response. MEMIR (OPITO Certified)

Search & Rescue / Fatality Management, Paramedical Response and Evacuation

Crisis Management Communication and Strategic Training.

Infection Control certificate, Life Support, Mental Capacity Act, Safeguarding Adult level 1&2.



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