Kailyn Atkins

Crystal River, FL

ad2hk2@r.postjobfree.com

+1-470-***-****

Detail oriented and organized while being focused on evaluating customer/ patient needs and adapting plans as needed to facilitate enhanced health and growth. Enthusiastic, resourceful, professional background in a medical call center setting and customer service. Ability to establish priorities and meet challenges head on. Strong listening and time management skills. Strong beliefs in the importance of compassion and support.

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Nature Coast Health Care - Crystal River, FL

October 2023 to Present

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

• Ensures availability of treatment information by filing and retrieving patient records.

• Maintains patient accounts by obtaining, recording, and updating personal and financial information. Customer Service Representative

Victoria's Secret - GA

October 2022 to October 2023

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Contribute to team effort by accomplishing related results as needed

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/team sales targets and call handling quotas Medical Call Center Representative

Pinnacle Orthopaedics - Marietta, GA

June 2021 to January 2023

• Schedule appointments for patients and ensure the following: obtain and enter accurate demographic in computer medical program (address, phone, insurance, etc.) Inform caller of items to bring to the appointment, remind caller of cancellation policy, answer questions, and offer information as requested.

• Coordinated work between multiple different departments.

• Service patients and their needs by making reminder calls as requested, reschedule appointments as needed and provide assistance with mailings and other projects as call volume permits.

• Optimized service procedures to increase customer satisfaction.

• Act as a liaison for the patients and health center by directing calls to other departments as needed, use good judgment in handling calls, especially with urgent matters, problem solve quickly and efficiently. Understand when a call needs to be escalated to a physician/manager/nurse. Education

CNA

Pasco-Hernando Community College - New Port Richey, FL September 2023 to Present

GED

Central Ga Tech College

February 2018

Skills

• Team Member

• Problem-solving

• Flexibility

• Team Work

• Caregiving

• Home Care

• Medical Scheduling

• Medical Office Experience

• Phone Etiquette

• Customer service

• Customer support

• HIPAA

• Reliability

• eClinicalWorks (3 years)

• Office experience

• Insurance Verification

• Medical Terminology

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