Cathleen Dewald ad2hjg@r.postjobfree.com 303-***-****

Knoxville, TN Region – Open to Remote Work

Results-driven Project and Account Manager with proven success in client relationship management, account development, and effective cross-functional collaboration. Adept a leveraging analytical insights for strategic decision-making. Known for fostering strong relationships and delivering successful outcomes across multiple industries. Flexible, smart and dedicated to driving success.

Experience

Project Manager

ElectriCom 7/2023 – Present Paoli, IN

Managed telecommunication construction projects. Responsible for $20MM portfolio of fiber optics installation projects

●Create overall project plan and schedule to determine labor, equipment and overhead resources necessary to complete the project scope within the contract time frame per bid and budget

●Track production and financial performance vs schedule and present regular status reports to stakeholders

●Identify, communicate and mitigate risks to the project, creating and adjusting plans to address risks early and effectively

●Coordinate project activities and solutions with multiple internal participants including operations directors and VPs, construction managers, estimating and contracts, billing, and safety departments

●Preserve expected margins by creating and managing change orders and revising project plans accordingly

Program Manager

The Royston Company – Sign Resource 2/2021 – 6/2023 Knoxville, TN

Program manager for national ConocoPhillips account. Responsible for multiple projects and product lines, client relations, gasoline brand imaging, sign manufacturing and installation

●Managed Main ID (MID) conversions and New to Industry (NTI) signage projects for both 7-11 and Conoco Phillips, serving as main point of contact for corporate fuel customers, branding agencies, manufacturing, LED suppliers and vendors

●Supplied end to end project management from survey, design, W&M compliance, permitting, estimating and quoting, manufacturing, logistics and installation

●Provided extensive conflict resolution to address disputes quickly and efficiently

●Communicated with client executives to track project status. Created and presented KPI reporting on manufacturing metrics

●Successfully improved account profit and loss PnL P&L

Vendor Manager / Project Manager

SOS Retail Services 1/2018 – 1/2021 Franklin, TN

Established a new subcontractor network business model that allowed the use of local resources and subcontractors, substantially increasing capacity and profit margins. Coordinated and expedited entire life-cycle execution of multiple nationwide retail branding, construction and installation projects

●Developed and managed a nationwide vendor network for subcontractors, labor, installation crews, Matterport surveyors and skilled trades by recruiting and vetting field resources to increase my company's coverage capacity for construction and installation projects

●Coordinated with sales team and client from project inception establishing client needs and scope, managing client deliverables and timeline expectations

●Negotiated contracts and favorable terms with subcontractors to mitigate project costs and manage budget to ensure project margins are maintained or exceeded

●Managed field resource performance for successful installations including recruiting, price negotiations, scope development and delivery expectations

Business Reporting Manager / IT Project Manager (12 Month Consulting Contract)

Principle Global 12/2016 – 12/2017 Knoxville, TN

Bridged the gap between operations and IT by providing dynamic reporting products to project management team and managing product development with IT

●Contract position to automate and upgrade business reporting for executive management team, supply chain, demand planning and forecasts

●Created a new web-based portal reporting and interactive data environment

●Created actionable analytics to monitor project management performance vs. client expectations (KPI and SLA tracking) and provide management with insight into service level improvement for both the overall program and the project management level

●Managed and simplified difficult billing and forecasting procedures through automation and improved process flow

●Used programming solutions and macros to automate reports that were previously run manually resulting in increased efficiency, accuracy and flexibility

●Trained staff and created procedural documentation for all processes and reports.

Owner

Greener Mountain 9/2009 – 9/2016 Nederland, CO

Established and managed a highly successful and profitable business, differentiating ourselves through product assortment, customer service and aggressive pricing and marketing strategies. Filled roles of Purchasing Manager, Buyer, Supply Chain, Marketing and Operations Manager

●Established a new retail business in an extremely competitive industry. Realized annual sales of over twenty times my initial investment in the very first year in operation

●Cultivated high-dollar customers for business direct sales base

●Developed purchasing relationships and negotiated favorable terms and prices with multiple vendors to maximize profit margins while also satisfying high quality standards and ensuring product availability

●Developed aggressive marketing and pricing strategies to gain and maintain market share in a highly competitive industry

●Ensured optimal product assortment by researching industry and consumer trends and evaluating all incoming product lines and parts for quality

●Managed buying and supply chain, creating demand forecasts and a product and materials database to track quality and predict inventory flow to ensure uninterrupted inventory supply in a dynamic environment

●Coordinated manufacturing and distribution logistics to ensure complete and on-time delivery and customer fulfillment

Marketing Client Manager / Data Analytics

The AC Nielsen Company 7/2007 – 8/2009 Pittsburgh, PA

Served as part of an onsite advanced analytics consulting team to provide CPG client with very customized on-site analytics and consumer insights. Specialized in working with Nielsen and IRI store level data that required SAS programming for ETL and manipulation

●Provided on-site analytic value to CPG marketing data by collaborating closely with Director of Marketing and Product Innovation and Director of Analytics to increase value of Nielsen products and services to client, Del Monte Foods

●Supported data-driven marketing decisions by using SAS (Base, STAT, GRAPH and MACRO) and SQL for analysis including pricing analyses, margin analyses, campaign performance measurement, ROI and volume assessment of marketing campaigns and delivered performance results to all levels of management

●Designed treatment and control groups, AB testing and matched panel analyses to implement tracking and measurement processes that would allow client to maximize effectiveness of targeted marketing campaigns

●Created analytic models to report incremental profit and lift attributable to client's multi-million dollar co-marketing campaigns

●Built models for demand planning and supply planning for a high number of SKUs and rapidly changing product lines

Marketing Research Analyst

Management Science Associates 8/2005 – 7/2007 Pittsburgh, PA

Worked on a team that provided store-level marketing analytics to large-scale CPG manufacturing companies

●Provided marketing insight support to off-site client, Phillip Morris

●Coordinated input from client and multiple internal groups for development and delivery of standard reporting and ad-hoc client analysis requests

●Performed analysis of marketing data using SAS (Base, STAT, GRAPH and MACRO) and SQL to quantify marketplace

●Data scrubbing to ensure database quality and integrity

●Automated many established standard reports to increase efficiency and accuracy

Researcher / Engineering Aid

National Institutes of Standards and Technology, Materials Reliability Division 9/2001 – 8/2005 Boulder, CO

Professional Research Experience Program Scholar (PREP) in partnership with University of Colorado. Developed programs to aid in synchronizing ASTM and ISO standards for an international materials reliability program

●Performed statistical analyses for use in scientific research and publications

●Created and maintained database for all United States Charpy pendulum testing

●Created programs to validate and analyze testing data and generate customer reports

Education

University of Colorado, School of Engineering Boulder, CO

●Bachelors of Science Degree. B.S. Applied Mathematics

●Professional Research Experience Program (PREP) Scholar in partnership with NIST

Skills

Excel, macros, vba, Microsoft Office, PowerPoint, SAS, SQL, PowerBI, Visual Basic, Tableau, Tibco Jaspersoft, Jasper Reports, SAP, SharePoint, Systat, Matlab, A/B Testing, Access, B2W, Abba, Smartsheet, Projectmates, Epicor, AutoCAD, MRP, ERP, CRM

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