SUMMARY OF PROFESSIONAL EXPERIENCE: Professional experience includes more than 10 years of executive experience in the Federal Government and Private Industry. Positions held included Executive Assistant, Administrative Coordinator, Data Entry Specialist, and Receptionist.

Hirshhorn Museum

Independence Avenue SW & 7th St. SW

Washington, DC 20560

June 2023 – November 2023

Advancement Associate

Correspond to Muesum’s member and non-member inquiries regarding annual membership, troubleshooting, event tickets, and refunds.

Manage and maintain membership ETIX database to support Museum special events.

Plan and match Hirshhorn Face Sheets to support donor biography seating at special events.

Identify Museum’s high-level trustees, council members and donors for accommodation at fundraiser events.

Routinely organized transmittal data for gifts and pledges into tangible files.

Edit digital asset management system (DAMS) for access to images, audio, video, and artwork.

Effectively respond to membership complaints while tracking progress of resolutions in Microsoft Excel.

Safeguard and manage Personal Identifiable Information (PII) and other extremely sensitive information.

The Midtown Group – FEMA Disaster Project

1130 Connecticut Avenue NW, Suite 400

Washington, DC 20036

September 2021 – April 2022

Agent Representative/ Customer Services

Adhered to FEMA protocol rules and regulations for eligible and non-eligible applicants by quickly applying changes to applicant profiles.

Verified FEMA applicants and contractors to support seamless access to the file with questions for the contractors to answer.

Provided nationally destitute callers with status of their applications.

Upheld professionalism and empathy for applicants that were not eligible for FEMA assistance.

Served in the role as team Tier 1 follow-up with Tier 2 or IHP for further assistance with difficult issues connecting applicants to the appropriate agency.

Successfully routed critically sensitive emails to supervisors for follow-up and review.

Reported suspension information via e-mail to FEMA Stop Fraud department.

Routinely conveyed the national disaster customers’ requirements for complete submission of applications and communicated their deadlines.

Assisted callers with referrals within their region for further assistance.

Promptly contacted supervisors in the event of sensitive suicidal phone calls.

Completed numerous FEMA DISASTER Trainings within agency’s Salesforce format.

Department of Employment Services – Benefits Payment Control (BPC) Temporary Assignment

4058 Minnesota Avenue NE, Washington, DC 20019

August 2020 – December 2020

Clerk

● Directed Salesforce fraud cases to appropriate investigator and applied BPC to all cases.

● Navigated DOCs and Webs for Salesforce to investigate claimant status of applications and to ensure appropriate protocols were upheld as it related to claimant cases.

●Routinely updated claimant restitution agreement letters.

●Attended agency training concerning call center information and processed unemployment insurance claims.

●Prepared outgoing mailings in support of employer wage audits.

US Department of Transportation - Federal Motor Carrier Safety Administration (FMCSA) – through MFR Consultants Inc.

1200 New Jersey Avenue SE, Washington, DC 20590

October 2012 – August 2019

Executive Assistant

●Accurately and routinely arranged Executive staff travel itinerary that included details of lodging and transportation.

●Consistently maintained senior-level calendar logistics, responded to email inquiries, and reserved conference rooms as needed.

●Briefed new employees on office procedures to maintain personally identifiable information (PII).

●Aided employees with cyber security training to understand the government-wide requirement and expectations on securing PII.

●Updated and received approval on PII procedures from leadership on a yearly basis.

●Confirmed and escorted guests to appropriate parties according to office security procedures and privacy of the Senior Executive Service within the office.

●Ensured facilities management of entire Front Office of the Administrator for the FMCSA, servicing over 500 employees, stakeholders, clients, and the public.

●Vetted external phone correspondence on behalf of the Public and Media Affairs to ensure appropriate parties were assisted with emergencies, transportation disasters, accident prevention, and vulnerabilities within the U.S. DoT infrastructure.

●Composed and edited time-sensitive correspondence on behalf of the Office of Government Affairs for the Office of the Secretary of the Treasurer for Congressional consideration to be incorporated in proposed bills.

●Drafted and distributed relevant correspondence on behalf of DoT (after review of the Administrator) to appropriate agencies and the general public.

●Updated office procedures concerning the correspondence and communication with the offices of Outreach and Education, Executive Office of the Secretary, and the Office of Government Affairs to ensure compliance with recently passed laws and regulations affecting transportation.

●Lead file management of archived and frequently used materials according to National Archive and Record Administration standards and securing documentation to keep sensitive and personally identifiable information private.

●Managed time and attendance along with shared calendars for over 20 employees to ensure timely compensation and transparent availability for meetings, events, and approvals as needed.

US Department of Transportation - FMCSA – through Aspen of DC

1200 New Jersey Avenue SE, Washington, DC 20590

September 2005 – September 2012

Administrative Coordinator

●Managed the budgetary needs of employees in the Office of Communications by making purchases using the department purchase card, making reservations, travel arrangements, handling receipts for travel vouchers, purchasing office supplies, equipment, and furniture, and reconciling all transactions on a bi-monthly basis.

●Established travel for employees in various offices with respect to procedures and regulations (CFR and IRC); this task is in accordance with government procedures, trained authorized as a GovTrip and E2 Travel user.

●Answered telephone correspondence and directed callers and constituents to the appropriate persons according to the issue relevant to the potential department and office.

●Processed Congressional correspondence to ensure completion of applications to include waivers of information and accurate direction of concern for the constituent.

●Briefed supervisors on areas of risk concerning communication from customers, stakeholders, and partners with potential solutions that were incorporated into procedures.

Hard Skills:

Micro word, Microsoft 365, Windows, Outlook, Excel, Etix Membership System

Soft Skills:

Excellent Customer service with a smile.

Strong detail written and verbally.

Team player, go above and beyond.

Very responsive in a timely manner.

Prioritize management effectively.

Work well in a fast-paced environment.

Like learning new things and handling challenges with gratitude.

EDUCATION & TRAINING

Hirshhorn Museum Smithsonian Institution Training with Etix

Operating Membership System, June 2023, also obtained Public Trust Security Clearence.

Washington, DC

Hirshhorn Museum Smithsonian Institution Basic Digital Asset Management System

(DAMS) Training Certificate, October 2023

Washington, DC

Certificate of Attendance, Administrative Assistants Conference

Holiday Inn Capitol: Certificate of Attendance. July 2019

Washington, DC

Gov’t Trip and E-2 Travel Training, Department of Transportation

February 2012, Washington, DC

Communications Training, Department of Transportation

March 2008, Washington, DC

List of trainings as part of work tasks:

Customer services, CRM, informed on policy responsibility and where to direct callers to language access.

Agency policies and cyber security training.

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