Name: ADEWALE K MABADEJE

EMAIL: ad2hio@r.postjobfree.com

PHONE NUMBER: +1-214-***-****

ADDRESS: ROYSE CITY TEXAS 75189

SUMMARY

Highly motivated IT Support/Customer Service Representative with four (4) years of experience seeking an opportunity to utilize technical expertise, exceptional communication skills and problem-solving abilities to provide outstanding support to employees, suppliers, vendors and customers – focused approach to deliver exceptional support and satisfaction to customers in a dynamic environment.

SKILLS

Document management

Interdisciplinary teamwork

Quality improvements.

Program Coordination

Patient relationship management

Reliable and trustworthy

Friendly, positive attitude

Multi-tasking

Problem resolution

Conflict resolution

Technical Computer skills

Flexible

Team-player

Organizational skills

Good communication skills.

Fast learner

EXPERIENCE

IT SUPPORT / CUSTOMER SERVICE REPRESENTATIVE 03/2022 to Current

INSPYR SOLUTIONS DALLAS, TX.

Communicate with customers via phone, email, and live chat to address inquiries, provide product information, resolve issues promptly following organization policy and standard and provide support in troubleshooting product issues.

Demonstrated empathy and active listening skills to understand customer needs and find effective solutions.

Resolve customer complaints and concerns in a professional and courteous manner, ensuring customer satisfaction.

Update customer accounts and maintain accurate records of interactions in the CRM system.

Collaborate with cross – functional teams to escalate complex customers issues.

Make appointments, and keep records of calls, emails, delivery, logistics, and messages.

Received multiple positive customer feedback and recognition for delivering exceptional service.

Actively contribute to team meetings to share best practices and enhance overall customer experience.

Handled

CUSTOMER SUPPORT SPECIALIST 04/2020 to 02/2022

BLACK RIDE, PLANO, TX.

Monitor customer satisfaction levels and take reviews.

Respond to account takeover, and fraud-related concerns via email and phone calls.

Collaborate and make suggestions for process improvements and changes.

Raise concerns or issues to ensure better management of customer experience.

Escalate emergency or urgent matters concerning drivers and riders.

Follow up on Rides complaints to escalate or de-escalate as needed.

Follow up with customers after complaints or purchases to get feedback/reviews.

Refer customers to superiors and or escalate issues as necessary to superior desks.

CLAIM SPECIALIST/CARE MANAGER 05/2018 to 08/2019

TRANSAMERICA - RICHARDSON, TX.

Collaborate with the customers and their insurance companies to manage the insurance claims process.

Facilitated financial settlements within a timely manner from the claim date.

Educate customers and potential customers on the services that are available to them based on their qualifications and need respectively.

Assisted clients with meal planning and nutritional plans, provision, and supply as needed.

Collaborate with supervisory medical staff to maintain plans or provision of care to clients.

Assist clients with transportation scheduling to and from service providers.

Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

Worked with supervisory medical staff to review cases and improve care.

EDUCATION:

B. TECH Applied Geology - FEDERAL UNIVERSITY OF TECHNOLOGY AKURE. 1998 – 2004

Associate in Computer Science/ Engineering Technology Lagos State Polytechnic 2008

Contact this candidate