George Paul Fox - **** Brimstone Dr, North Las Vegas, NV 89031 720-***-****

ad2hii@r.postjobfree.com

SUMMARY

Recent key experience: Senior PM on multiple Gaming related projects, for both internal and external consumers.

•Extensive IT and business background spanning more than 30 years- specializing in the Gaming and Hotel management industry. Certified Scrum Master.

•Real world application and applied success of the SCRUM and Agile methodology, providing senior level project management, and consulting experience.

•Ability to coordinate and manage software/hardware resources and development, specializing in application design, integration, implementation and reporting to internal/external consumers, via multi-level platforms.

•Highly evolved CRM, Knowledge Base Design, GUI, form, screen design and implementation skills; applicable to internal users as well as external consumers.

•Ability to direct and manage all resource/production phases of the SDLC.

•Excellent metrics in terms of last managed projects with budgets ranging from $1M to $50M.

•Exhaustive knowledge of PM and JAD guidelines, and an ability to apply them to a wide variety of software, hardware, and consumer products.

•Strong communication skills covering the corporate and government range of players, from stakeholders to the end consumer.

SKILLS

•CSM, Agile, Agile Framework, ITIL, JAD, Putty, SQL, CRM, SDLC, Jira, Agilysys, Opera, Clarizen, SmartSheet

EDUCATION

•B. S. Degree in Business/Marketing and Information Systems from Metropolitan State University, Denver, CO.

Experience:

Employer: Aristocrat Gaming

November 2022-October 2023

Senior PM concentrating on the EGM ordering process, shipment, installation and support.

My recent industry project experience revolved around streamlining the Electronic Gaming Machine ordering process and aligning the configuration build and support process. I was the senior technical IT PM lead for the project, addressing the ordering and configuration between various EGM platforms and products. I was the bridge between the Business leaders and the actual translation of the Requirements(s) to the story level. As the Technical PM, I worked with the Development teams and release management to adhere to a granular project timeline to build to dated milestones and the expected release schedule. Once we entered the delivery phase, I worked closely with the stakeholders and management covering on a granular level testing and reporting, and the final delivery of the product.

In terms of the external consumer, I worked closely with team resources to build the support process

after Go-Live-this included regular reporting of any live issues and mitigation, and the exact support

procedure. I worked with the build and delivery teams to ensure successful delivery of the product.

An additional project in my portfolio, was the enhancement and rebuild of the product delivery process to the end consumer. This included working with a 3rd party vendor to implement a new shipment platform, based on Business and user criteria specifications, while ensuring Government and legal compliance. The entire process involved a specific transport scenario and variable shipping legal and physical constraints-all of these aspects were built into the delivery process and the user GUI and data integration. Process mapping was key, as well as scenario and product based training and learn by wire configuration.

Employer: British Petroleum

July 2021-June 2022

Senior PM for large portfolio of projects

•As a senior PM at British Petroleum, I concentrated on the BP consumer rewards program platform enhancement, the BPme mobile app upgrade, and the conversion to a new credit card provider for over 2 million users. Early in the feasibility discovery process, BP Business leadership had recognized the lack of market penetration of the rewards program in the targeted consumer market: a project was born to convert to a new card issuer and in parallel drive consumers to join the rewards platform, though incentives and enhanced offers to utilize the BP rewards program. The process began with the project KPIs, developed with a partnership forged with Business and Leadership, process and integration discovery, establishment of key timeline metrics and touch points for DEV and vendor integration, to the final cutover and platform Go- Live. My role included managing the discovery phase, building REQs, technical alignment between vendors, DEV teams and product owners, integration of the API process and data transfer. This project entailed many phases and integration points, governed by data and banking regulations, as well as the required information flow and visibility to the consumer; all technical items followed a precise and regulated path of data and process visibility and Business and marketing approval that required pinpoint PM management.

Employer: Rakuten Americas

Dec. 2020-June 2021

Senior PM for a 3PL shipping Platform

•My role included project management responsibility, covering the 3PL shipping software platform.

Portfolio of tasks include, oversight of the SDLC process from end to end, grooming of the project portfolio, Stake holder communication; touch point metrics, and long range planning. Daily communication involved the daily DEV stand-up, process update for the IT team, and report on resource metrics to the business group.

I also acted as the liaison from IT to the CS/CX team in terms of external customer communication and awareness of future platform enhancements and development. As Rakuten moved to enhance their communication and product visibility to the client base, I was the point of contact between the external user(s) and the development effort.

Employer: Kaiser Permanente

Sept. 2020-Nov.2020

Senior PM for Data Source Conversion

•Senor PM on a Data Source (ETL) conversion for a large Data group. Short term contract to facilitate the And manage the migration of multiple data source into a singular pipeline and database. As the timeline on this project was critical, I conducted multiple progress and state meeting throughout the workday-providing nearly real time updates to the stakeholders. I developed a data source matrix, which illustrated each part of the migration process and the snapshot of each milestone. This project concluded early and under budget!

Employer: Black Dog Data Group

May 2020-August 2020

Senior PM and Scrum Master for data Conversion

•Senior PM and Scrum Master for the conversion of data from multiple data sources into one manageable repository and access point. Our team was responsible for the creation of dashboards and use metrics that would facilitate the data sharing between multiple Government and State resources. The Splunk platform was used for data analytics, reporting, and AI prediction of data events.

Employer: Global technology

Sales Force KB Development

September 2019-November 2019

Senior PM and module integrator lead for KB implementation.

•Senior project manager for a SalesForce KB integration. KB policy driver and currently responsible for establishing corporate KB rules and consumer visibility. I am establishing the KB team, utilizing in-house resources, ranging from engineering to DEV; our goal is to establish the initial framework for a dynamic tool that can be used to drive sales and allow the external customer to view certain KB artifacts and troubleshooting methodologies.

We are also developing metrics to monitor real-world issues and the percentage of queries related to the hardware application.

Employer: Bartech Systems International

December 2017-August 2019

Senior Project manager-Development Scrum consultant-Senior PM for customer installation and support.

•Senior project manager- Hotel system implementation and integration. Coordinated and implemented

customer product solutions for new and existing hotels in the Americas. Managed the entire scope of each individual project from initial RFP to final implementation and support hand-off. Tracked and adjusted IT and hardware installation timelines, developed communication and project milestones with stakeholders and contract resources in-house and on site. Managed a full range of software and hardware integration and configuration challenges and live solutions.

The entire range of software and hardware challenges were met on a daily basis-from the initial IT integration to the software deployment run and point analysis, by addressing the underlying risk factors inherent in any customer data driven environment and the dependency on the variability of a network application.

Daily reporting was instrumental in keeping a close watch on network and customer variables-the sheer task of integrating with numerous customer platforms and custom application demanded a pinpoint task and reporting system. With feedback from the app itself and proactive case and process management, we were able to proactively anticipate a range of issues from OS updates to hotel platform issues. Consulted with Dev team to transition to the early stages of an agile environment. Within the Agile framework, I began to move the organization toward an agile methodology from pure dev structure to live customer service.

Senior Project manager-SalesForce KB module Administration and development.

•Project manager for SalesForce KB development and integration into the daily Operation and customer support structure and backbone. Developed knowledge definition, protocols and streamlined the gathering and input of knowledge into the Sales Force platform. I Established a data verification process, and guidelines for knowledge(data) integrity and scalability. I also Worked with Engineering and Development to establish a communication of knowledge process to build a sustainable KB product going forward.

My role also included the integration and communication between distinct departments at Bartech, within the process. I established a communication protocol and set regular meetings to enhance the hand-off of knowledge and bring into focus any issues facing our product(s) and or communication of project flow and challenges.

Environment: SQL, TCP/IP, Rukus, InnCom, Oracle, LMS, Putty

Employer: Weston IMP, Las Vegas, NV- Contract

February 2017-August 2017

Senior Project manager-Agile Consultant/Scrum Master.

•Senior PM and Agile consultant for retail App development and implementation. Scope ranged from back-end development to the kiosk information portal hardware integration.

As the senior PM on a new information kiosk and portal, my team was tasked with designing an entirely new user experience from the initial concept to the actual deployment in retail locations. Our charter was derived from user focus groups that had indicated a need for a more streamlined consumer self- information and checkout portal. The process took two paths: the actual Kiosk engineering, and the underlying software and integration

into the retailer ordering and inventory management system. My team was responsible for the dual coordination, final implementation, and user testing.

Customer surveys from post production continue to indicate a high rate of customer satisfaction with the new ordering system.

My role at Weston also included agile consultation to the project and development staff. The use of BDD methodology was used to streamline the development of the Kiosk information driven system. With the intense nature of the reward information API process, the exacting nature of the BDD process allowed the developers to construct and test each API iteration within the Agile process and address the needs of the overall business direction and requirements of the project. As the retail production and consumption was changing on a weekly basis for the business and consumer, the development staff needed the programming flexibility in a micro-iterative basis to provide key enhancements and upgrades to the code.

Resources: 8-17 People Value: 8 million in annualized revenue dollars.

Environment: Agile, SQL, TFS, ITIL, AWS

Employer: Link Tech, Las Vegas, NV-Contract

July 2016-January 2017

Project Manager/Scrum Master-Red Rock Resorts 7/16-2/2017

•Project manager on new hotel vendor implementation. Lead PM on vendor implementation and integration with LMS system. Lead PM for user experience testing and modification.

As the senior PM, I was responsible for vendor logistics property wide and coordination of all training,

and server deployment. My team worked with third party vendors to design, build, and implement all

required functionality for the guest experience, and the integration to the Hotel LMS system. I was responsible for all system coordination of the key property vendors, ranging from the VM system to the food and beverage systems. All of the user experience products required integration within the hotel LMS systems and ultimately the

accounting foundation.

•Scrum master on kiosk driven game implementation and ticket engine based on loyalty guest points.

As a CSM, I applied the Agile methodology within the software development team. I created and tracked the process within TFS, provided consistent project communication to the PM, product owner and development management. I also conducted and facilitated all Agile meetings and ceremonies, and began to introduce BDD methodology to the development and business group. The situation at Red Rock resorts was uniquely driven by a gaming environment, heavy regulation, and intense internal demand for limited IT resources. I introduced and fined tuned the Agile methodology to the stakeholders and development team, resulting in a more streamlined approach to software construct. On my scrum project teams, the Agile structure resulted in a more efficient programming approach, with calculable results. The daily stand-ups provided the feedback and direction the team needed on a continuing basis. Partnered development also enhanced the programming velocity of the team.

Environment: Agile, SQL, Agilysys, .NET, TFS, AWS Hotel vendor Suite: SpaSoft-BarTech-SafLok-Percipia-HotSoS

Employer: Weston IMP, FTE, Denver, CO

Feb. 2009 – June 2016

Senior Project Manager/Scrum Master.

•Scrum master for software development, overseeing multiple Agile teams working on several projects.

•Lead project role in multi-layer data imaging and reporting tool(s) development.

From requirements gathering, to final acceptance, I led projects as the senior PM with an emphasis and practical application of the agile methodology. These projects required the merging of traditional waterfall process with application of the Agile/Scrum methodology. At the high point, this project involved four distinct product teams, from development to internal and web deployment. A new internal HRIS application was also developed to aid in future HR and human resource deployment and tracking for intranet customers. I was the Senior PM and CSM on a multi-platform deployment of data integrity reporting system for the sports, retail, entertainment, and financial sector. This project involved the integration of sensitive and proprietary data, from multiple customer sources, utilizing multiple scanned sources, both manned and automated.

The resulting data and reports were delivered to internal users, and/or to external consumers via the web. As the CSM, I also facilitated agile team integration and work flow model for development, QA, and deployment teams. Weston had its roots in the traditional waterfall development and project strategy; I was the senior member of the team that implemented the Agile process and provided the resulting success to Weston management. From requirements to system implementation, the entire process had become more efficient.

Before the introduction of the Agile process and my team’s consistent guidance, Weston suffered from a lack of transparency and internal resource struggles. With real time stats and definable tasks, derived from user stories, the entire project became a unified collaborative response to the consumer need.

Major projects as senior level project manager and scrum master:

•Data reporting App: Cycle: Current project ending May 2016

Final product : Data mining APP for a Professional Sports industry client.

Reporting player and team stats via a graphical interface, delivered through the web and/or a mobile device.

Fully customizable end user format and screens; app reported up to the minute live data.

Resources: 20 People, Value: $5- 35 million

•Financial reporting tool: Cycle: 18 months ended Jan, 2014

•Overview: Specific drill-down data app for the financial industry.

•Resources: 24 People, Value: $5-50 million NAPE Score: 94%

•Inventory reporting tool: Cycle: 12 months ended July, 2012

•Overview: Sales inventory Aging/Data tool for the retail industry.

•Resources: 15 People, Value: $2-20 million NAPE Score: 96%

Environment: Scrum/Agile methodology, Waterfall, Windows, SDLC, .NET, SQL

Contact this candidate