Administrative assistant Leave of Absence Representative
Resume:
Iowa, Mount Vernon CHELSEY HAVILL
ad2hia@r.postjobfree.com
PROFESSIONAL SUMMARY
Experienced Leave of Absence Representative with 3 years of experience in employee benefits and 5+ years of administrative duties. Strong attention to detail with some account management skills. Assures ongoing compliance with state and federal laws. A service focused and hard-working leader with a commitment to excellence and growth. Reputation for problem resolution, improving employee morale and driving overall operational improvements. Channels constructive criticism into momentum and lesson learning, to reduce the potential of future errors. Provides confidential support to senior staff to ensure compliance with company and clients. EMPLOYMENT HISTORY
DEC 2020 - PRESENT
Leave of Absence Representative, Sedgwick, Coralville, IA
• Establishes paid Military claims based on orders received and codes documentation in accordance with internal workflow processes.
• Communicates decisions and on-going expectations with claimants and clients.
• Identifies action plan, determines benefits due, and makes timely case decisions based on service expectations as established by the client.
• Maintains professional client relationships.
Collaborate with military service members and their supervisors to ensure smooth transitions between military leave and the workplace.
Ensure compliance with all federal and state laws and regulations regarding military leave and benefits. Review and process military leave claims in accordance with established internal workflow processes and client expectations. 2015 - 2020
Legal Secretary, Luneckas Law, P.C., Cedar Rapids, Ia
• Front Office Management
• Answered a multi-line telephone. • Relationship Development
• First point of contact with all new potential clients for Workers Compensation, Personal Injury and Wrongful Death claims.
• Scheduled all client appointments and hearings.
• Data Entry
• Managed expenses for all attorneys monthly
• Requested client medical records & billings related to specific cases, organized, and scanned into client e-files.
• Procedural Compliance
Maintain confidentiality of all client information and case details Maintain the confidentiality of all client information, ensuring that sensitive data is kept secure and protected. Maintain a high level of accuracy and attention to detail in all tasks and documents to ensure the quality of legal work. Maintain a professional and organized office environment to ensure efficient operations and a positive experience for clients and team members.
EDUCATION
2005
Mount Vernon High School, Mount Vernon, IA
SKILLS & Qualifications
● Licensed in life for the State of Iowa NPN# 20848586
● PC Skills including e-mail, word processing, spreadsheets, graphics, PowerPoint, Adobe, excel, JURIS, TAMS, Workday, and Online E-Filing (legal documents), Office Administration, Client Relationship Management, Verbal, and Written Communication
● Critical thinking, complex problem solving, detail oriented, driven, committed. REFERENCES
Lorraine Polhamus Dustin Harms
Skylar Lawrence Jennifer Frasher
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