Shawnette Perry

Cayce, SC *****

ad2hhq@r.postjobfree.com

+1-916-***-****

Authorized to work in the US for any employer

Work Experience

Front Desk/Night Auditor

Courtyard by Marriott - Cayce, SC

December 2022 to Present

Provide excellent customer service. Checking guests in/out of hotel stays. Assisting guests with needs and questions. Running reports and assisting with housekeeping preparations for start of day. Processing night audit and reports

Front Desk Agent/Night Auditor

Spring Hill Suites - Columbia, SC

March 2021 to December 2023

Providing excellent customer support for guest. Assisting guest with checking in and out from hotel stays. Assisting guest with needs and request. Data entry, updating room info such as clean/ rooms to be cleaned. Night audit and reports. Completing daily cash drops. Providing support to housekeeping with laundry when needed. Answering multi calls, creating reservations, multitasking to provide excellent customer service

Customer Care/Technical Support

Omega Comp Staffing/ Verizon Connect - Sacramento, CA March 2018 to February 2022

Multi inbound calls, technical resolution for ELD Logbook, resolving customer account issues, providing positive call experience, excellent customer care service and resolution. Resolving technical issues with Eld equipment.

Assisting with customer accounts and resolution of account questions and issues. Creating customer case issues and resolution in Salesforce. Hotel Front Desk Clerk

Residence Inn by Marriott - Sacramento, CA

January 2016 to March 2018

Providing excellent customer service support .Professional Customer resolution. Assisting customers with checking in and checking out of hotel stays. Processing payments. Data entry, customer account information and assistance. Providing customer support with hotel stays. Nightly auditing. ABA Therapist

Advance Kids - Sacramento, CA

December 2011 to January 2016

Providing Certified ABA Therapy for children with Autism. Daily therapy provided in home environment as well as school setting. Consistent patience and understanding provided for children's needs as well as parent support. Taking consistent data regarding behaviors and education. Assisting teachers with necessary support and administrative duties. Redirecting negative behaviors. Praising and reinforcing positive behaviors and actions. Direct daily administrative duties with Advance kids such as daily reports, daily emails, online training, and data entry.

Office Administrator

Worldmark by Wyndham Resort - Sacramento, CA

June 2003 to November 2011

Maintain front office. Daily, weekly, monthly reports. Maintain petty cash accounts. Maintain and manage inventory of client gifting. Typing client and sales contracts. Oversee office of 5 employees. New hire training and paperwork. Answer multi phones calls. Multi tasking daily. Data entry. Updating customer accounts. Providing excellent customer service. Education

Associate

College in Psychology - Woodland, CA

March 2012 to June 2013

Skills

• Customer service, Help desk, Administrative assistant, Customer support, Csr, Dispatch, Service desk, Helpdesk,

Helpdesk support, Technical support, Networking, Therapy Customer Service (10+ years), Administrative Assistant (8 years), Dispatch (4 years), Call Center

(8 years), ABA Therapy (5 years), CSR, Customer Care, Customer Support, networking, technical support,

Desktop Support, Service Desk, Tech Support, Helpdesk Support, Help Desk, Salesforce (2 years)

• Cash Handling

• Communications

• training

• Customer Service Skills

• Receptionist

• Night Audit

• Microsoft Windows

• Autism Experience

• Auditing

• Data Entry

• Computer Operation

• Organizational Skills

• Microsoft Word

• Operating Systems

• Guest Services

• Active Directory

• Customer service

• Typing

• Telemarketing

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