Customer Service United States
Resume:
Nancy Motino
Customer Services Representative/Medical Administrative Assistant
San Antonio, Texas, United States
ad2hho@r.postjobfree.com
SUMMARY
Self-motivated, reliable and driven recently MFO certified eager to begin a career in health care while learning as much as possible to be a valuable asset to company. Exceptional customer service and adaptable can quickly build a rapport to ensure patient compliance and are comfortable during visit. Able to connect with patients in person or over the phone to coordinate scheduled times. Can handle high call volume in a faced- paced environment. I posses a strong willingness to learn and take on additional responsibilities. Able to retain information, stays positive familiar with HIPPA regulations. Able to work alone or on a team and ready to be part of a dynamic team. WORK EXPERIENCE
October 2022-Current
Customer Service
VDART
San Antonio, Texas, United States
Hybird Schedule. I receive inbound calls from members in Massachusetts wanting to apply for health coverage thru health connector. Take personal information such as social security number,dob,address over the phone to submit a application to see if they qualify for health coverage. Advise them if they have been denied or approved coverage, provide premium and deductible information .Assisted members in selecting the best health coverage options to suit their needs. August 2018-October 2022
Customer Services Representative
Smi
San Antonio, Texas, United States
Work from home. Receive inbound calls from child support parents wanting to know information on there child support payments if payment has been received or how to make payment. Update address,phone numbers,email and walk them thru on how to create a online account to view there case information on line. January 2018-April 2018
Receptionist/Secretary
H&R Block
San Antonio, Texas, United States
Met and greeted new and previous clients with a friendly smile and in a personalized and inviting manner to the office and was ready to assist them. Matching clients with the best-suited tax professional for their needs. Scheduled, rescheduled, appointment's as well for new and previous clients .Would call clients to confirm their appointment, take down messages, file tax form documents. Maintaining office cleanliness and organized, offered any assistance while waiting for tax representative. Handling client exist by ensuring all current and future needs where met. February 2017-January 2018
Customer Service
Intuitive Solutions/Pizza Hut
San Antonio, Texas, United States
Receive inbound calls from customers wanting to place order for Pizza Hut being carryout, delivery. I also take manager calls, override address, call store managers to update order provide credit card information for order, place credit on customer's account due to lateness or wrong order for customer. I also review how many calls are on hold and how many agents that are available. Monitor and grade associates on their phone calls and ensure that they are performing and following guidelines to company policies. April 2015-August 2016
Customer Service
Bank of America
San Antonio, Texas, United States
I would take inbound calls for member wanting to know there balance on their checking and savings account as well as overdraft fees, what checks cleared.I would also reset password and username for members that forgot their information to log in online.I would also assist them to log on to their online banking step by step.
May 2013-February 2014
Customer Service
MCNA
San Antonio, Texas, United States
Inbound calls, I provide members with information to them as far as covered benefits, with Chip or Medicaid, eligibility date, change or add dentist to accounts, explain denial or approved statues for covered benefits. Customer Service Representative
Kohl's - San Antonio, TX
December 2010 to April 2013
Would make outbound calls to customers that had not made a payment on the Kohl's credit cards. Would also take incoming calls from customers calling in to make payment, payment arrangements, late fee, and see what was purchased
August 2007-September 2010
Collections Representative
Conns
San Antonio, Texas, United States
San Antonio, Texas
My position required to make outbound calls to customers that have not made their 1st payment on their account. I also received inbound calls from customers trying to make arrangements on their Conns account and take payments.
Customer Service CAREMARK TRC (TEMP AGENCY)
October 2005-April 2006
Customer Service Representative
Cvs
San Antonio, Texas, United States
Would search to see if member had active coverage for prescription with caremark, if so process order if not cancel order.Would also call doctors office for needed information such as date of birth, address, and insurance number.
EDUCATION
1995-1999
Diploma
Sidney High School
United States
Diploma
Sidney High School
August 1995 to June 1999
SKILLS
Receptionist Secretary Customer Service Oriented Customer Service Greeting Incoming Calls Credit Card Credit Cards Collections Customer Service Representative Outbound Calls Retail Sales Medicaid Payments CVS Credit Issues Microsoft Excel Microsoft Word CERTIFICATIONS
Medical Administrative Assistant Certificate
Medical Administrative Assistant Certificate June 30,2023 Restore Education
Medical Terminology
Medical Terminology June 30,2023
Restore Education
LANGUAGES
Spanish - Intermediate English - Intermediate
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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