Crizzia Kin (CJ) Jimenez Nguyen

Virginia Beach, Virginia 619-***-****• ad2hhl@r.postjobfree.com

PROFESSIONAL SUMMARY

Over five years of customer service experience and very comfortable interacting with clients via phone,

email, or text. Eight years of technical troubleshooting experience. Knowledge in database design and management, defense and countermeasures, Linux and Windows administration, and networking, in office or remotely.

Technical Skills & Qualifications:

Software: Microsoft Office (Visio, Word, Excel, PowerPoint, Outlook, Access, Active Directory), Packet Tracer, VMware

APIs & Networks: IP, LAN, WAN, AWS, Cisco Firewalls

Operating Systems: Windows (7, 8, 10, 11), Linux, Mac OS, Android, iOS

Languages: Python, HTML

Project Management: Microsoft Teams, Zoom, Skype

EDUCATION

ECPI University, Virginia Beach, VA November 2022

Bachelor of Computer Information Science, Concentration Cyber Security

ECPI University, Virginia Beach, VA August 2021

Associates of Computer Information Science, Concentration Cyber Security

Key Coursework:

Routing and Switching Ethical Hacking

Linux Administration Defense and Countermeasures

Windows Administration Storage Area Networks and Disaster Recovery

Networking Database Design and Management

PROJECT EXPERIENCE:

Cyber and Network Security Capstone Final Project, Virginia Beach, VA

Worked as part of team on a network that was severely lacking in both network and physical

security. The network was given a new Variable Length Subnet Mask (VLSM) and reconfigured to

have redundancy.

Along with the VLSM and redundancy, we implemented routing and firewall protocols to ensure

HIPPA compliance.

The team generated a training schedule for employees and partners, along with a budget plan

that incorporated equipment already on hand and new equipment.

PROFESSIONAL HISTORY

Canon Information Technology Services, Chesapeake, VA October 2022 – Current

Tier 1 Technical Support Representative

Answer calls from customers with Canon Inkjet printers and assist in initial hardware and

network setup.

Assist customers in troubleshooting their Canon Inkjet printers.

Submit documentation for replacement printers for customers in warranty if a printer is beyond

Crizzia Kin (CJ) Jimenez Nguyen

Virginia Beach, Virginia 619-***-****• ad2hhl@r.postjobfree.com

troubleshooting.

Document all calls accurately and efficiently via PeopleSoft and Five9 software.

Perform sales transactions for customers in need of troubleshooting specific items or Canon Upgrade Program, when necessary.

Panera Bread, Chesapeake, VA May 2020 – August 2022

Retail Team Lead

Responsible for front-of-the-house duties such as dining room cleanliness, cafe warmth, and

cashier duties.

Training all new employees assigned to front-of-the-house.

Receive incoming calls for phone-in orders and customer needs and concerns on current orders.

Ensures barista beverages are made quickly and efficiently as per order requests.

LifeNet Health, Norfolk, VA October 2017- December 2019

Dermis Processing Technician

Performs cleaning of dermal tissue in process.

Creates dermal grafts required as per production plan.

Processes dermal grafts thru all necessary rinses in proper solutions as per SOP.

Performs packaging of dermal grafts.

Performs quality checks of packaged grafts.

Bluegreen Vacations Outdoor Traveler, Hampton, VA August 2016-February 2017

Travel Associate

Provide shoppers with contest slips for shopping sprees provided by Bluegreen Vacations.

Informs shoppers of vacation getaway deals with Outdoor Traveler.

Performs transactions for shoppers purchasing a getaway.

JEB Little Creek-Fort Story Self Help, Norfolk, VA August 2015-August 2016

Customer Service Representative

Completed over 113 work permit requests resulting in a well-rounded customer dependability in

my organization.

Assists in any work projects in the event of limited resources to facilitate the project getting

completed in a timely manner.

Maintained records of over $300,000 in tools and consumable materials to assist supply

personnel with the organization’s budget.

Performs routine clerical and administrative functions such as organizing and maintaining paper

and electronic files or providing and receiving information from callers.

JEB Little Creek-Fort Story Self Help, Norfolk, VA August 2015-August 2016

Hazardous Materials Coordinator

Records and maintains all records of hazardous material contained within the compound.

Implements proper disposal of all hazardous waste and submits paperwork to for filing.

Initiates training for 18 personnel on correct procedures to follow in the event of a hazardous

material spill.

Crizzia Kin (CJ) Jimenez Nguyen

Virginia Beach, Virginia 619-***-****• ad2hhl@r.postjobfree.com

JEB Little Creek-Fort Story Self Help, Norfolk, VA August 2015-August 2016

Fire Marshal

Performs monthly inspections on all fire extinguishers, emergency lights and exit signs.

Assists in all fire drills with Fire Warden and maintains records of all training exercises.

Assists with all fire inspections with the Fire Warden and records all discrepancies. Conducts

correct actions to ensure discrepancies are amended and provides updates to the Fire Warden.

Updated an Emergency Action Plan, with a map layout, and made it available to all personnel

and customers.

Provides training for personnel in the event of an emergency the proper procedures to follow

and location of safe meeting area.

USS ROSS DDG 71, Norfolk, VA July 2011- September 2012

Damage Control Maintenance Person

Performed inspection and maintenance of fire extinguishers, firefighting stations, and

entrances.

Assisted in updating and organizing maintenance instruction cards.

USS ROSS DDG 71, Norfolk, VA July 2010-September 2013

Shipboard Firefighter

Performed in training and real time events as firefighting investigator, reporting any effected

areas for fires and flooding.

Trained in combating various classes of fires and temporary repairs.

Assisted in training new personnel for positions in a fire party.

USS ROSS DDG 71, Norfolk, VA June 2010- August 2015

SONAR Technician

Performed maintenance and troubleshooting procedures for over $1.2 million of highly sensitive

equipment, maintaining operational readiness over a 5-year period.

Implemented training scenarios for over 30 personnel in order to maintain a proper action

response during real time events.

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