Bowie, MD, *****

617-***-****

ad2hh3@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/williamsannettem?lipi=

EXECUTIVE SUMMARY

Accomplished operations professional with a track record of delivering superior results. A focused leader with over 20 years of experience finding innovative ways to ensure organizations have proper operational and financial systems. Well-versed in designing and implementing operations strategies, plans and procedures. Exceptional at creating goals related to performance and growth. Capable of managing multi-million-dollar budgets with full P&L responsibility, negotiating high-level contracts, and building lasting relationships with vendors, clients, and partners.

Project management

Organizational analysis and development strategies

Data analysis and management

Customer management

Human resources, IT, finance management

Operational efficiency

Coaching and mentoring training/development

Relationship building

Policy/procedure development and management

PROFESSIONAL EXPERIENCE

Exponent Philanthropy

Sr. Director of Operations & People April 2023-Present

Collaborated with cross-functional teams to maintain operational excellence and enhance organizational infrastructure.

Managed financial functions, including budgeting, cash flow management, and audits, ensuring transparency and compliance.

Led human resources initiatives, modernizing policies, and fostering a collaborative and equitable culture.

Oversaw office and facilities operations, optimizing administrative and technology systems for remote and hybrid work environments.

Managed consultant and vendor relationships, ensuring alignment with budgetary and organizational values.

Ensured cyber security and modern technology implementation for efficient operations.

Developed proactive solutions for risk mitigation and compliance.

Actively participated in diversity, equity, and inclusion initiatives, promoting a healthy organizational culture.

Union of Concerned Scientists, Washington, DC

Director of Operations & Special Projects March 2018 – April 2023

Responsible for multi-office business operational functions, IT, HR, & 2.5 mil budget.

Oversee business-wide changes to modernize operating procedures and organization.

Lead recruitment and development of staff to maximize existing talent and capabilities utilization.

Responsible for technological improvements that improve proficiency and performance in telecommunications systems.

Facilitate and implement practical training for hiring managers to improve the performance review & onboarding processes.

Oversee JEDI office & affinity group set-up.

Manage facilities, including construction & expansion projects.

Mothers Out Front, Cambridge (PT), MA

Director of People, Culture & Operations August 2022 – March 2023

Head union negotiations team.

Manage human resources, operations, finance & DEI departments.

Created & aligned budget to strategic plan.

Created organization handbook.

Structured operational & financial procedures.

Manage annual audit.

Conducted an internal audit to analyze vendors contracts & expenses.

Oversaw compensation analysis relating to overall equity & industry standard pay bands.

PGCEA (Maryland State Educators Association affiliate) Forestville, MD

Director of Administration Operations & IT 08/2002 -01/2017

Responsible for day-to-day operations. Managed facilities, IT, HR & finance.

Leveraged data, implemented new technology, and revised procedures to support change.

Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.

Drafted informative reports regarding upcoming projects and required resources.

Decreased corporate costs by researching pricing, ordering, and maintaining office equipment.

Identified and resolved operations challenges to promote alignment with business strategy.

Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.

JettSett LLC, Bowie, MD

Chief Operating Officer 04/2009 - Current

Freelance operations management

Responsible for evaluating products or services by analyzing and interpreting data and metrics.

Develop and implement recommendations for service improvements.

Lead recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.

Steven Rosen Companies, Washington, DC

Management Consultant 10/2001 – 08/2002

Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

Led stakeholder sessions to evaluate diverse organizational systems to identify workflow, communication, and resource utilization issues.

Created and optimized records management strategies to coordinate and protect information.

United Airlines, Arlington, VA

Management Analyst 07/1999 -09/2001

In charge of analyzing and evaluating current processes to develop improvement plans.

Gathered, documented, and modeled data to assess business trends.

Produced detailed and relevant reports for use in making business decisions.

Conducted thorough reviews of operations to devise and deploy improvement strategies.

Regional Manager 05/1997-7/1999

Responsible for the day-to-day management of 4 City Ticket office locations.

Built and deepened partnerships with businesses to strengthen collaborative efforts and promote airline services.

Club Manager 12/1990-5/1997

Responsible for day-to-day club operations, including facilities, delivering excellent customer service to club members.

Planned, organized, and coordinated special events and celebrations.

Recruited, hired, and trained to develop high-performing staff.

BOARD and ADVISORY POSITIONS

Executive Board, Prince George's County, Young Democrats

Executive Board, Prince George's County Feral Society

Treasurer, Princeton Square Homeowner's Association

President, Princeton Square Homeowner's Association

EDUCATION and CERTIFICATIONS

Executive Data Science, Johns Hopkins University

Business Analytics, Wharton School of Business

Six Sigma Greenbelt

Project Management Professional

MBA: International MBA Institute - Zurich

BS: Business Administration-Johnson C. Smith University - Charlotte, NC

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