Michan Coburn

**** ******** **. #*

Downey, Ca. *0242

Telephone 562-***-**** e-mail: ad2hgw@r.postjobfree.com OBJECTIVE: TO EFFECTIVELY APPLY MY SKILLS TO YOUR OPERATION. SPECIAL SKILLS:

COMMUNICATIONS, OPERATIONS MANAGEMENT, SUPERVISION, CONFLICT MANAGEMENT, SITUATIONS REQUIRING SPECIAL HANDLING, PRESENTATIONS, TRAINING Transportation Security Administration – Los Angeles International Airport 10/2002- 3/2007 Human Resources 310-***-**** 5767 W. Century Blvd. Los Angeles, Ca. 90045 Supervisory Transportation Security Officer – SV 1802 G-Band (GS 10,11 equiv.) Supervisor: Raul Matute (no longer employed there), Forrest Kirk (no longer employed there). I supervised the operation of a remarkably busy passenger screening checkpoint at Los Angeles Int'l Airport (LAX) and the officers serving there. I was charged with upholding and enforcing the laws governing passengers and baggage that will board commercial aircraft in the U.S. as set forth in our Standard Operating Procedures which follow the Congressional Act which established our agency after 9/11. I was directly responsible for the quality of screening, efficiency of the operation and the professionalism encountered there. This requires an expert knowledge of the policy and the parameters involved coupled with the ability to communicate with sensitivity. I was called upon to interpret, communicate and enforce policies, assist passengers with compliance in complicated or special screening situations, handle disgruntled passengers, initiate and participate in further law enforcement activity as necessary, act as liaison to law enforcement agencies performing their functions in, around, or through our checkpoint and act as immediate contact for airlines and other stakeholder entities needing assistance or special accommodation.

I met with weapons, explosives, and all manner of contraband. Threats involving explosives require rapid and accurate decision making, that the danger might be mitigated without loss to person or property. I also verified credentials and personal identification for law enforcement and agency officials and others. Frequently, screening would lead to the discovery of items that necessitated further investigation. I would detain the individuals, interview them, recording all relevant information and relaying it to jurisdictional law enforcement officers for further steps such as background check and arrest.

As supervisor, it was my privilege to impact the quality of screening performed in my checkpoint. I prepared and presented daily briefings to officers under my direct report. I was charged with training and encouraging all employees to take responsibility for individual assignments, and vigilantly perform duties. I led by example and expected all employees under my supervision to demonstrate the highest levels of courtesy to travelers, members of the public, and others . Another important aspect of my responsibility was to provide a working environment characterized by mutual respect as well as fair, consistent and nondiscriminatory treatment. I supervised a diverse group of officers using collaborative problem solving to enhance team cohesiveness. I mentored, coached, and prepared officers for promotional opportunities, and collateral duties. I addressed Attendance and Leave, injuries, Safety, and Human Resource issues including behavior/discipline.

Lead Transportation Security Officer - SV 1802.00 F Band (GS 8 and 9 equivalent) 7/2003 – 5/2005 Supervisors: Christine Pope, Hilario Bugarin, Henry Williams I led a team of ten officers. I assisted supervisors and conducted training. I was directly responsible for the quality of screening, efficiency of the operation, and the level of professionalism encountered there. This requires an expert knowledge of the policy and the parameters involved coupled with the ability to communicate with sensitivity. I was called upon to interpret, communicate and enforce policies, assist passengers with compliance in complicated or special screening situations, work with disgruntled passengers, initiate and participate in further law enforcement activity as necessary.

Transportation Security Officer- SV 1801.00 D-Band (GS 5-6 equiv.) 10/2002 – 7/2003 Supervisors: Christine Pope and Ronaldo Tiano.

I was instructed to apply and enforce security screening policy and offer world-class customer service. Acting Lead (GS-7 equiv.) 2/2003 – 7/2003

I was assigned a team of screening officers to lead regularly (until promotion was available, shortly thereafter).

• Certified Conflict Coach (TSA) – peer coach for screener and lead officers but with promotion to supervisor, became coach for Supervisor/ Managerial staff.

• Training: Responsible for interpreting new policy and training subordinates on new or revised policy and procedures as well as preparing and facilitating review and remediation exercises for new-hires and veteran officers under my direct report.

• Model Workplace Program (TSA)- I was part of the initial team charged with building a Model Workplace drafted around the model embraced by our headquarters but needed to be localized and molded to fit our LAX Workforce of 2000+ employees. I took on roles of Recruiting & selection of team members for TSA-LAX’s Model Workplace Committee.

• Staff Recruiting (TSA)

• Local Hiring Process (TSA) – conducted interview and assessment of prospective employees in TSA’s local hiring process.

• Verbal Presentation– to TSA-LAX Screening Workforce related to the results of our 2006 Organizational Satisfaction Survey, a sensitive topic.

CARGO TRANSPORTATION INDUSTRY – SERVED 15 YEARS IN VARIOUS CAPACITIES 9/1986 – 1/2001

• Sales Management/Sales

• Operations

• Customer Service

• Dispatch

EXPERIENCE – SALES

EMPLOYMENT

Freightmart.com: Sales Manager 1/00-1/01

Startup Internet based auction site. Duties included:

• Website construction – page-by-page communication of proposed idea; verbiage.

• Creation/Preparation of corresponding sales material.

• Development of a marketing /sales strategy for Freightmart.com

• Conducting market research and developing a customer list for beta testing.

• Execution and supervision of beta test.

• Planning and conducting a sales campaigns using telephone, e-mail, mail, in person demonstrations and a variety of other methods.

Special Experience Acquired: A wonderful experience where I pooled all my 15 years’ experience and added to them the marketing skills necessary for successful beta testing, launching and direct mail campaigns. LTH Logistics: Sales Manager 05/99-01/01

Duties included establishing relationships with prospective customers by creating service/rate proposals to meet each company’s individual needs. Customers were served in person, via telephone and a variety of other methods. Cooperation with operations in the creation of service products and sales concepts was a key responsibility as well as working with the V.P. in developing the company’s operational direction. EXPERIENCE – SALES

INDEPENDENT SALES REPRESENTATION

8/2000- 10/2002

Exel Logistics:

Commissioned to sell Domestic and Canadian LTL, FTL, and Intermodal services. Seaborne Intl:

International Ocean and Air Freight Sales – The owner of this company was extraordinarily knowledgeable and experienced in transporting both ordinary and extremely unusual goods worldwide. I was immediately convinced that I could sell his services and proceeded to do so, procuring an account capable of producing $250,000 to $500,000 of high yield revenue per year. Our first month of shipping produced $20,000 in profit. Cargo 2000:

I was asked to participate in the creation, development and sales management of intra-state and interstate expedited LTL and FTL services using both company drivers and outside carriers while establishing a complimentary and diverse network of agents. Cargo 2000 offered LTL and FTL trucking, airfreight cartage, local deliveries and residential, white glove service.

Airways Freight:

This company handled domestic and international airfreight of all service levels, including. shipments and exhibits with special needs.

EXPERIENCE – OPERATIONS

LTH Express: Domestic and Int’l Operations 1/94- 2/95 1/99-5/99 Duties included: routing, rating, tracking freight, coordinating with carriers, agents and customers to provide the most efficient transportation possible. I was responsible for making each shipment and the company in general as profitable as possible. As a domestic agent, I introduced a profitable LTL program which enabled us to provide super service at rates competitive with commercial carriers and larger freight forwarders. As the sole international agent, I managed all relationships with overseas freight companies. I worked closely with the sales department to prepare proposals of service to prospective customers.

Special Experience Acquired: I learned to create the advantage…the selling edge. I learned the “life lesson” that creativity, boldness, and knowledge if allowed opportunity, can carry you a long way towards your ultimate goal…an invaluable principle that I apply daily, both in business and my personal life. B.E. Logistics: Customer Service Agent 12/97- 07/98 Duties included heavy telephone interaction with customers, carriers, agents and satellite offices; handling rate quotes, billing, dispatching, some routing and record keeping duties. Omni Express Int’l: Air Export Agent 6/97-10/97

Duties included rate quotes, routing, documentation, customer service, billing, cargo sales reports and support for the ocean export department. We handled both courier and freight services. Self Employed: President 8/95- 6/96 7/98- 10/98

I planned, executed and oversaw the operational, sales and administrative aspects of this company specializing in local delivery, specials and hot shots. Employees numbered six. Sterling Air Cargo: Night Operations / Sales 12/92 – 5/93 I was responsible for routing, booking, and preparing freight in the profitable means possible. This position also necessitated coordination and negotiation with carriers, agents and customers. We handled many “next flight out” shipments. I was responsible for document preparation and maintaining record of shipments. Sales: I opted out of operations in order to “get my feet wet” in sales…an invaluable experience. Bestway Forwarding: Day Operations Manager/ Branch Manager 6/91- 12/91 I was responsible for freight movement and customer service in this branch handling both domestic and international shipments. As Branch Manager, I assumed responsibility for the sales and accounting functions of the branch. Special Experience Acquired: Development in the skills necessary for success in sales. All Cartage Trans (ACT): Night Operations / Central dispatcher. 2/89- 3/91 Duties included freight preparation and disposition according to forwarder instruction. This required heavy telephone interaction with forwarders, airlines and other carriers. I was also responsible for preparation of the next day’s deliveries. As Central Dispatch in our day operation, I communicated with company and contract drivers, forwarders and consignees to ensure efficient handling of all pickups and deliveries. I supervised a group of fourteen company drivers, six owner- operators and our dock staff.

Special Experience Acquired: I learned the essential role that communication plays in maintaining a business relationship built on confidence; becoming a part of the customer’s team, a potential solution to every problem. Non-Related Experience and internships:

City of Downey – Maintenance Technician I

County of Los Angeles

o Student Plant Professional

o Customer Information Agent

EDUCATION

Biola University - La Mirada, California

Major: Organizational Leadership

California State Polytechnic University – Pomona

Major: Plant Science

California State University, Chico

Major: Agriculture / Plant Science

El Camino College/ Mt. San Antonio College

Major: Environmental Horticulture

SELF DEVELOPMENT:

Federal Government – Online Learning Center

APPLICABLE COURSES:

PLANNING / EVALUATION:

Skills Enhanced: Determining objectives and strategies; organizing work, setting priorities, determining resource requirements; coordinating with other parts of the organization to accomplish goals; monitoring and evaluating the progress and outcomes of operational plans; anticipating potential threats or opportunities. ACCOUNTABILITY:

Skills Enhanced: Assuring that effective controls are and maintained to ensure the integrity of the organization. I hold myself and others accountable for rules and responsibilities. I am relied upon to ensure that projects within areas of specific responsibility are completed in a timely manner and within budget. I monitor and evaluate plans, focus on results, and measure attainment of outcomes.

PARTNERING:

Skills Enhanced: Develops networks and builds alliances, engages in cross-functional activities; collaborates across boundaries, and finds common ground with a widening range of stakeholders. Utilizes contacts to build and strengthen internal support bases.

INFLUENCING / NEGOTIATING:

Skills Enhanced: The ability to persuade others; build consensus through give and take; gain cooperation from others to obtain information and accomplish goals; facilitate ”win-win” situations. ORAL COMMUNICATION:

Skills Enhanced: Making clear and convincing oral presentations to individuals or groups: listening effectively, clarifying as needed; facilitating an open exchange of ideas. INTERPERSONAL SKILLS:

Skills Enhanced: Consideration and appropriate response to the needs, feelings, and capabilities of different people in different situations. Reminded of the importance of tact, compassion, sensitivity and treating others with respect. LEVERAGING DIVERSITY:

Skills Enhanced: Recruiting, developing, and retaining a diverse high-quality workforce in an equitable manner. To lead and manage an inclusive workplace that maximizes the talents of each person to achieve sound business results. To respect, understand, value and seek out individual differences to achieve the vision and mission of the organization. Develop and use measures and rewards to hold self and others accountable for achieving results that embody the principles of diversity.

TEAM BUILDING:

Skills Enhanced: The ability to inspire, motivate and guide others toward goal accomplishments. Consistently developing and sustain cooperative working relationships. Encouraging and facilitating cooperation within the organization and with customer groups; fostering commitment, team spirit, pride, trust. Developing leadership in others through coaching, mentoring, rewarding.

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