Customer Service Loss Mitigation
Resume:
Nova L. Mines
Bellwood, IL. ****4
Phone: 708-***-****
E-Mail: ad2hgc@r.postjobfree.com
OBJECTIVE
Looking to change my career path. I would like to utilize the skills I have gained over the years such as customer service, problem solving, analytical, organizational skills and working daily multiple reports. My main goal is to find a place for new experiences where I will be an asset for enhanced growth and productivity.
WORK EXPERIENCE__
03/2021- Present Dovenmuehle Mortgage Lake Zurich, IL
Loss Mitigation Closing Supervisor
Over see and manage the day- to- day operations including task reports and file monitoring
Manage a team of 8 to 16 closers
Creating a positive work environment by mentoring positive work habits. Holding regular staff meetings to ensure open communication and promote positive team environment.
Managing emails both Loss Mitigation Closing Proxy and Loss Mitigation Funding Proxy
Responding to internal and external audit findings by preparing formal responses and ensuring remediation of noted issues
Working to set monthly goals, monitor productivity and time management of my team
Completing and maintaining individual performance plans fore each direct report; meet regularly to set goals, to ensure personal and professional development
Participating with client calls to discuss loss mitigation related topics/issues
Implementing new processes as requested by upper management for improved work relationships between investor/clients to ensure changes in requirements are implemented in a timely manner
08/20-03/2021 Dovenmuehle Mortgage Lake Zurich, IL
Document Recording Processor
Review Loss Mitigation documents to verify correct verbiage, accurate dates, figures, and facts, resolving issues in a self-directed manner.
Ensure there are no errors in the source documents, including verification of correct dates, percentages, and dollar amounts. All signatures and notaries are correct and accurate.
Confirm all countersignatures are correct and appropriate.
Confirm documents are acceptable to submit for recording.
Documents with errors should be timely returned to Specialist timely.
Forward recorded document to Clients accordingly and expeditiously.
Meet or exceed monthly volume goals and KPI expectations.
Successfully complete annual regulatory compliance training.
Additional duties as assigned.
02/20 – 08/20 Dovenmuehle Mortgage Lake Zurich, IL
Foreclosure Specialty Rep II
Working with attorney’s office to make sure that necessary steps have been taken to complete the foreclosure process. Monitor foreclosure steps in LPS to make sure that all processes have been completed. Working with team to ensure that daily reports are being reviewed and monitored for foreclosure processes. Updating system to ensure the foreclosure processes are completed. Making sure we have updated BPO’s and Titles. Making sure files are worked on in a timely manner so that we do not delay process. Working with the loss mitigation department to reinstate loans when workout plans have been completed. Assisting with getting payoff letters for borrowers that would like to reinstate their mortgage loan.
04/19 – 02/2020 Alpha and Omega Learning Center Melrose Park, IL
Administrative Assistant
Providing administrative support and reception for Executive Director. Answering phones; ensuring timely data entry and making sure document creation is completed. Operating office equipment. Working independently and following up on community and public relations that help with funding for school services such as fundraisers and family services. Providing customer service to families. Assisting in classroom settings when needed.
10/12 – 01//2019 Plaza Home Mortgage Itasca, IL
Purchase Review Coordinator
Deliver electronic and/or paper loan files as per investor requirements; Validate and track loan level suspense items and clearance through use of various systems; Review and update data in various systems; Complete pre-endorsement and/or pre-purchase reviews following investor specific requirements; Review all loan documents against established procedures for accuracy, consistency and compliance; Ordering funds from Treasury. Making sure VOE completed. Reviewing for title and vesting issues. Working with underwriter and processors to complete files for final review for pre closing and post-closing audits.
10/11-10/2012 Interbank Mortgage Company Lincolnshire, IL
Mortgage Closer/Funder
Working with mortgage brokers and attorney’s to assist with closing and funding of residential mortgage loans which were previously approved by Interbank’s underwriters; Preparing TRID compliant Closing Disclosures; Interacting with title companies and escrow department to ensure permitted charges are funded at settlement, ensuring that Interbank has a first lien security interest and that there are no unexpected title defects; reviewing and making sure closing figures are in balance; ordering funds from Treasury. Checking for discrepancies in documentation. Making sure that documents are signed properly. Verification of Employment completed. Clearing all requested closing instructions for funding.
12/07-10/2011 Apple Vacations Elk Grove, IL
Travel Coordinator
Proficiency with Microsoft Office along with excellent written and verbal communication skills; Advanced customer service skills; Able to diplomatically communicate; Ability to multi-task, prioritize and work efficiently; excellent attention to detail; Ability to work independently, self-starter, energetic; Strong sense of urgency as well as flexibility to change; ability to work well under tight deadlines; Ability to anticipate work needs and follow through with minimal direction; Possess outstanding organizational and time management skills. This position was a very intense required time management and attention to details due to making sure you don’t release inventory that may be needed or inquire penalties for rooms or airline rates that could exceed into penalties for customers. Being able to keep a timeline for multiple clients and making sure payments were posted on time and within due dates.
10/2003-09/2007 Citywide Title Naperville, IL
Closer/Funder
Working with Lenders and Attorney’s offices to complete closings for residential home loans. Loan Types Conventional, FHA, VA, ARM and
Lines of Credit. Clearing title by reviewing vesting and liens to ensure title is clean. Processing of loan documents and preparing HUD 1 for closings. Processing Deeds and Mortgages for proper county recording. Insuring all loan documentation are sent over to Lender for review for disbursement of loan. Obtaining funding number and disbursement approval. Processing checks for payoffs and reviewing payoff letters. Very detailed review process making sure closings went smooth and Lenders instructions were followed and all funding conditions were cleared.
04-10/2003 Land Title Group /Metropolitan Title Hickory Hills, IL
Senior Loan Closing Manager
Managed group of employees max 8 employees; Collected and reviewed any closing conditions; review settlement statement to ensure all fees have been collected/disbursed, request funding and disbursement of funds; Assist post-closing department to obtain any outstanding documentation, as needed; Review critical funding documents to ensure compliance with loan program requirements; Ensure delivery of wire requests within set timeframes; Monitor closing report and follow up with Title Companies to confirm receipt of borrower’s funds and signed documents; Communicate regularly with the internal partners on the status of wire requests, disbursements and revisions
SUMMARY OF QUALIFACTIONS
Microsoft Windows, Office, XP Office; Lotus Notes, Novell, File Transfer Protocol (FTP), Netmanager; Excel, PowerPoint, Data Entry, Outlook Express; 10-key punch; County Recording computers; Landata; Aims; Soft Pro; Law Bulletin; ADP(i.e.: PC Payroll for windows; e-Time; Timetracking Software)
Nova L. Mines
3924 Wilcox Ave
Bellwood, IL. 60104
Phone : 708-***-****
E-Mail : ad2hgc@r.postjobfree.com
EDUCATION
09/88-06/92 Proviso West High School Hillside, IL
Diploma
General Studies / Computer Business
09/92-05/93 Triton College River Forest, IL
General Studies/Early Childhood Education
08/93-03/95 Catherine College Chicago, IL
Computer Business
11/06-07/07
Certificate of Completion
Joseph Business School Forest Park, IL
Business Management
REFERENCES
Tamika Bishop Owner Real Estate SFVG Incorporated Friend
Lombard, IL
Danielle Kutz Financial Analyst Friend
Crystal Lake, IL
Eva Yates Assistant Manager Dovenmuehle Manager
Lake Zurich, IL
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