Darryk Allen

**** * ********* **., *******, AZ **298

Cell 925-***-**** • ad2hg9@r.postjobfree.com

Accomplished business professional with 29+ years in the mortgage and customer service industry with an exceptional track record of meeting and exceeding revenue goals while maintaining exceptional customer service ratings

Professional Highlights

Mortgage/ Customer Service

Extensive Builder Mortgage Services experience; CTX Mortgage (Centex) and DHI Mortgage (D.R. Horton Inc.)

Extensive Realtor Mortgage Services experience; Keller Williams, Marples and Assoc., and Plumas County Association of Realtors

Pipeline management consisted of an average of 4-8 successful monthly closings upwards of 12 during builder quarter/year end rallies

Consistently averaged $ 75,000 in revenue with a monthly volume average of $4M-5M (CTX Mortgage)

Maintained average capture ratios of 89% and 96% customer satisfaction ratios for the 2005 and 2006 fiscal years (CTX Mortgage / DHI mortgage)

Averaged $ 35,000 a month in revenue (DHI Mortgage)

Received awards for customer satisfaction from J.D Powers (CTX Mortgage)

Produced an average of $2M to $3M in personal volume from previous and new business

Management/ Training

Served as Sales Manager for CTX Mortgage serving both the Bay Area and Central Valley

Supervised a staff of 10 loan officers; performing and/or overseeing all training

Increased production from an average of 45 units a month to averaging >60 units a month

Increased division capture ratios from <70% to >85 %

Increased division JD Power scores from 80% averages to >90% on Customer Satisfaction

Employment History

Loan Officer, Excel Realty & Mortgage, Pleasanton, Ca / Oct, 21- current

Loan Officer, United Lending Partners, Pleasanton, Ca / Mar, 21 – Oct, 21

Loan Officer, California Financial, Huntington Beach, Ca / May, 19 – Mar,21

Loan Officer, American Pacific Mortgage, Gilbert, Az / Apr, 18 – Apr, 19

Loan Officer, Eagle Home Mortgage, Tempe, Az / Apr, 14- Apr,18

Loan Officer, Veritas Funding, Scottsdale, Az / Nov, 13 –April, 14

Loan Officer, Movement Mortgage, LLC, Scottsdale, Az / Apr, 13 – Oct, 13

Loan Officer, Excel Mortgage Servicing, Irvine, Ca/ May, 12- Apr,13

• Prior employment history available upon request

Education and Training

Obtained California Real Estate License – 1999 & 2019

Xinnix Mortgage Training, Atlanta, Ga – 2004

NMLS license- 2008-current

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