Masroor Syed

**** ******** **

Toronto, ON

**-***-****

647-***-****

ad2hg0@r.postjobfree.com

Profile Summary

●5+ years of experience in customer service and support

●Responsible, efficient and flexible

●Customer interaction experience via live chat, social media (Twitter, Facebook), email and phone support

●Keen understanding of business priorities, eager to learn, genuine team player, committed to execute tasks flawlessly

●Capable of managing multiple projects simultaneously.

Professional Experience

Garda World

Security Guard 2 years

Performing duties at bell Canada location rare and front security desk shipping and receiving, Bypass systems, petrolling etc.

Contact police and fire department in case of emergency.

Complete fire log sheets and daily activities report along with special occurrence report

Making entry passes for visitors

Paragon Securities

Security Guard 1 year

Performing duties at bell Canada location rare and front security desk shipping and receiving, Bypass systems, petrolling etc.

Contact police and fire department in case of emergency.

Complete fire log sheets and daily activities report along with special occurrence report

Making entry passes for visitors

Iqbal Food Departmental Store

Security Guard 3 months

Assistance with any kind of emergency like flood, fire alarm, smoke alarm and many more

Co-ordinate activities with other work units or department

Help disabled with special needs

Complete fire log sheets and daily activities report along with special occurrence report

SP Data, Canada

Sales and Customer Service Representative 6 years

Offered various Bell plans for telephone, internet and cable services to new clients to suit their needs.

Cross trained to offer Bell mobility services to clients

Performed different positions as a sales verification representative, Bell mobility retention.

Worked on various campaigns like Bell Win back, Bell Mobility, Rogers, Virgin Mobile, Prosper Financial Service -OBTM Bell, Frontier Business To Business, Bell Prepaid and Sprint.

Presently working for Virgin mobile campaign.

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Education

Holds BFS Diploma-Access Business College, Toronto

Valid Security License

Valid CPR Certificate

Valid class “G” license

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