Amanda D. Guerra, CPhT

Kenosha, WI *****

262-***-****

ad2hfq@r.postjobfree.com

OBJECTIVE: The opportunity to join a growing customer service based organization that has a need for a highly motivated individual who is eager to make a lasting impression with a proven track record of excellence in on time project completion and agile methodology in Project Management.

MAJOR ACCOMPLISHMENTS: Served as a member of the steering committee to design, test and implement an electronic medical record system that is used by the hospital system and all satellite clinics. Became a super user/trainer to help train all clinical and non-clinical staff. Key product owner in assisting with the design, testing and implementation of voice recognition software to enhance the hospitals dictation and transcription system.

EMPLOYMENT HISTORY

Baxter Healthcare

Senior Department Specialist Deerfield, IL

●Balance service and cost for the supply chain organization while meeting or exceeding key performance indicators.

●Coordinates schedules and events for 8 senior members of the management team, 15 supervisors and the Training and Development Team

●Responsible for recruiting top talent to fill Customer Service Specialist openings

●Onboarding new employees from Customer Service Reps to Operations Managers

●Assists in all aspects of new employee training and system set up

●Created the current Onboarding schedule for supervisors and managers

●Maintains up to date accurate licensure for the State of Illinois Board of Pharmacy and PTCB certification for 150+ employees

●Project Management – led the Americas through a CRM upgrade

●Virtual employee engagement, training and leadership expert

●Handles expense reporting and receipt submission for senior management

●Partners with CBRE/Graebel to maintain floor plans and coordinate office moves/relocations

●Other duties as assigned.

United Hospital System Kenosha, WI

Operations Coordinator of the Health Information Management Department

Responsible for maintaining the paper medical records in the hospital file room. I also worked with the file room clerks to ensure they were following all State and Federal for purging medical records.

Managed the Release of Information process, here I also took on the responsibility to eliminate the need for a third-party vendor to come on site and release records, minimizing the HIPAA violation risk. Had the privilege to develop 4 employees to handle all the Release steps in house, thus bringing the revenue to the department’s bottom line. I also maintained a very strict 72-hour turnaround.

Chart analysis is another area that I had responsibilities to, here I would work with the analysis team to ensure that all physician deficiencies were verified and assigned in a timely fashion. Within this role, I worked very closely with the Medical Staff manager to ensure that all Medical Staff rules and regulations were followed and applied consistently. Also had to make the decision to suspend a physician’s privileges if their work product was not to State and Federal standards.

Created the Transcription Support Team as a work around to some of the difficulties created with the new Electronic Medical Record. Here I was enlisted to verify dictations were being typed on the correct patient visits and that they were appropriately named documents. I would also meet with physicians to ensure the quality and turnaround times of their dictations were met.

Coding Liaison – While in this role, I would work closely with the Coding Coordinator to reduce the Accounts Receivable (AR) on a weekly basis. I assisted in working with the coding staff to efficiently code all of the patient cases that are held to timely billing guidelines. Also aided in the communication between the Release of Information team and the coding staff to defend coding practices and the letter appeal process.

Assisted in HIPAA investigations and the reporting breaches or violations back to the Office of Civil Rights.

Bath and Body Works Kenosha, WI

Sales Team Lead

Ensured each customer had a personal shopping experience.

Ensure all cash, checks and credit card transactions effectively balanced each night.

Met selling goals/expectations during scheduled shifts

Build highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail

Support replenishment activities that kept the store full and abundant

Responsible for the product placement on the shelves and tables for merchandising purposes.

EDUCATION:

Carroll College Waukesha, WI

Political Science Major

Mary D. Bradford H.S. Kenosha, WI

General High School Diploma

MK Education – Pharmacy Technician Deerfield, IL

CERTIFICATION:

2022 Board Certified Pharmacy Technician

2022 State of Illinois Board of Pharmacy Technician Licensure Springfield, IL

SKILLS: Proficient in Chartscript, Med Quist (Lanier Dictation) Peak Scheduling, Cerner, SDK, Sunrise, Streamline Health Applications, FormFast, Eclipsys (E7000), 3M, Dragon, Epic, Kronos, Workday, SharePoint, ImageCast and JDE.

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