Customer Service Administrative Assistant
Resume:
Brandy
Nowell
ADMINISTRATIVE
PROFESSIONAL
I am eager to contribute my administrative, support, and management expertise to further elevate operational efficiency and overall success within a dynamic professional setting. I’ve been an adaptable and effective Surgery Scheduler with a proven track record in efficiently managing the ever changing needs of my staff and their surgical schedules, and securing authorizations for prominent healthcare entities. I am adept in navigating Electronic Health Record (EHR) systems and proficient in insurance verification processes. I demonstrate exceptional organizational prowess, ensuring seamless daily workflow and strict adherence to HIPAA regulations. I’ve been recognized for providing outstanding customer service, fostering effective communication within surgical and administrative teams, and exhibiting a keen attention to detail. I possess a strong ability to multitask, managing various responsibilities with precision and accuracy. I maintain exceptional interpersonal, communication, and computer skills that contribute to creating a collaborative and efficient work environment. I have a steadfast commitment to delivering unparalleled support and assistance to customers. I have always been a proactive administrative assistant with a talent for completing daily assignments and enhancing team dynamics. I am always quick to adapt to evolving needs and policies, demonstrating a commitment to excellence.
Profile
Experience
Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations. Arranged transportation and accommodations, facilitating executive travel.
Handled routine responses to telephone and email inquiries on behalf of executives.
Organized and promoted events, seminars and lectures for individual departments and whole company.
Collaborated with other members of admin team to provide seamless support for execs and company.
Promoted productivity by coordinating schedules, meetings and correspondence.
Assisted with pre-authorization processes for insurance companies in order to obtain approval for surgeries before they were scheduled.
Provided exceptional customer service by responding promptly to inquiries from patients and providers regarding their upcoming surgeries.
Ensured compliance with HIPAA regulations when handling confidential patient information.
Communicated regularly with other departments within the hospital regarding updates on surgical cases.
Resolved customer inquiries regarding billing, charges, and payments.
Maintained accurate and complete billing system and process.
Utilized strong organizational skills to manage daily workflow for billing operations.
Expertise in reconciling discrepancies between invoices, payments, credits and other documents.
Created detailed spreadsheets to monitor overdue
accounts receivables on a weekly basis.
Assisted with month end closing tasks including preparing account notations and account reconciliations.
Provided excellent customer service by responding
promptly and accurately to patient inquiries regarding procedures and appointments
Efficiently managed patient scheduling and registration processes, ensuring accuracy of information and
compliance with HIPAA regulations.
Conducted preoperative phone calls with patients to verify insurance benefits, review instructions for arrival time, location and preparation requirements.
Utilized electronic health record systems to collect data related to surgical scheduling activities such as patient demographics and insurance information.
Maintained accurate logs of incoming referrals,
cancellations or changes in appointments or surgery schedule.
SEP 2015 - NOV 2023
OCT 2012 - OCT 2015
OCT 2009 - OCT 2012
Nobel Anesthesia Partners
Dallas, Texas
Forest Park Medical Center
Dallas, Texas
Texas Regional Medical Center
Sunnyvale, Texas
Executive Assistant/Surgery Scheduler
Surgery Scheduling Coordinator/Billing Specialist
********@*****.***
Phone:
Email :
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Skills
EHR Systems
Expertise
Insurance Verification
Coding, billing and
collecting
Exceptional customer
service skills
Extremely organized
and detail oriented
Strong ability to lead
a team or work within
one
Remarkable written
and verbal
communications
skills
Administrative
support strengths
Efficient team
management
Strategic planning
and scheduling
Ability to coordinate
multiple
departments and
schedules
Education
Refrences
Associates in Science
Dallas County Community Colleges
Dallas, Texas
High School Diploma
Mesquite High School
Mesquite, Texas
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