Customer Service Call Center

Summary

Motivated employee that leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions.

Experience

Convergys Inbound Call Center Jacksonville, NC

Customer Service Representative 07/2017 - 08/2018 Managed customer calls efficiently in fast-paced call center environment. Met personal, team and company goals in customer service environment. Collaborated with colleagues and co-workers to deliver quality customer experience. I ended my time at Convergy's as a Team Leader; responsible for other employees and coaching them through various problems and situations.

State Farm Insurance Guadalupe Ortiz Jacksonville, NC Front Desk Receptionist 05/2014 - 07/2017

Delivered fast and friendly service to handle questions and service complaints. Delivered exceptional customer service to bolster strong relationships and build positive experiences. Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.

Skills

Appointment Scheduling, Communication skills, Customer service, Time management, Computer literacy, Guest services, Information Security, Paper Work Processing

Education

Barton College Wilson, NC

White Oak High School Jacksonville, NC

05/2014

Della Futral

910-***-**** *************@*****.*** Roswell, GA