Office Manager Phone Support

DOMINIQUE ROGERS

**** *** **, ******** *******, MI 49444 · 231-***-****

********@*****.***

BBA graduate with deep exposure to desk-side troubleshooting and phone support for clients and employees. Well-versed in handling all office management tasks in the business profession. Represents professional and ethical behavior.

EXPERIENCE

APRIL 2023 – PRESENT

CSR, Pratt & Whitney

Responsible for creating sales orders, processing payments for sales orders, resolving customer retention issues, act as the point of contact for internal and external clients. Ability to work independently and collaboratively;

APRIL 2019 – MARCH 2023

OFFICE MANAGER, Emerging path

Responsible for Assigning and monitoring clerical functions; Organize office operations and procedures; Respond to customer enquiries and complaints; Developing and implementing administrative systems; Provide general support to visitors; Support staff retention and onboarding.

EDUCATION

MAY 2023

BACHELOR’S IN BUISNESS ADMINISTRATION, Baker college

Study and learned effective knowledge of the method and approach of management theory and practice by examining the many facets concerning major business doctrines. Confidently able to take on an executive role in planning, organizing, staffing, directing and controlling business operations.

SKILLS

Extensive computer maintenance and programming knowledge

Proficient in MS office

Update and maintain office policies and procedures

Utilizes research and pays attention to great detail for problem solving strategies.

Strong communication and organizational skills

Outgoing friendly attitude

Strong ability to multi-task

Maintain confidentiality with records

Distribute via emails, correspondence memos, letters, faxes, and forms

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