Customer Service Accounts Receivable

TAJUANA KING-BUSH

GREENBELT, MD ***** 240-***-**** *********@*****.***

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Skills

Microsoft Office Suite

Coaching and Mentoring

Decision Making

Handling Customer Complaints

Complex Problem Solving

Office Management

Team Leadership

Handling Complaints

Workflow Optimization

Schedule Coordination

Team Building

Report Preparation and Analysis

Microsoft Office

Staff Development and Training

Appointment Scheduling

Multitasking and Organization

Customer Service

Office Cleaning

Supply Management

Mail Routing

Appointment Setting

Payment Collection

Call Handling

Mail and Package Distribution

Facilities Maintenance

Verbal and Written Communication

Inventory Management

Phone and Email Etiquette

Accounts Payable and Receivable

Contracts and Vendor Agreements

Project Management

Meeting Coordination and Support

Customer Service Management

Documentation and Recordkeeping

Variance Resolution

Office Equipment Management

Administration and Operations

Database Maintenance

Attention to Detail

Payroll Administration

Multitasking and Prioritization

Vendor Management

Experience

RECEPTIONIST ADMINISTRATOR 08/2022 - Current

CirrusDx - Rockville, MD

Answered incoming phone calls, routing to appropriate parties throughout office. Welcomed visitors and customers by greeting and answering or directing inquiries. Performed data entry and other administrative tasks to support departments. Organized files and spreadsheets to simplify staff access or retrieval. Received parcels, routed mail and opened packages for staff. Handled diverse needs for clients in-person, by phone or through email. Maintained office supply inventory and placed orders to meet demand. Screened and responded to emails, messages and other correspondence, freeing up senior management. Coordinated appointment calendar and balanced schedules to promote optimal productivity. Displayed professional standards at reception desk to impress visitors. Managed office cleaning and sanitizing to comply with infection control protocols. Supported office security by following safety procedures and controlling access via reception desk. Tracked and coordinated preventive maintenance and pressing repairs with outside vendors. Resolved customer complaints or answered customers' questions. Coordinated with other supervisors, combining group efforts to achieve goals. Participated in subordinates' tasks to facilitate productivity or help overcome difficulties. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Researched and prepared reports required by management or governmental agencies. Delegated work to staff, setting priorities and goals. Implemented departmental policies and standards in conjunction with management to streamline internal processes.

CEDAR HILL CEMETERY 10/2019 - 08/2022

Lead Administrative Assistant - Suitland, MD

Maintained organized filing system of paper and electronic documents. Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals. Coordinated communications, taking calls, responding to emails and interfacing with clients. Sent and distributed mail and parcels.

Assisted with accounts receivable and accounts payable functions. Scheduled meetings and sent invitations specifying time and location. Created and updated spreadsheets to track and report data. Processed documents and materials for dissemination to appropriate parties. Managed multiple calendars and contacts using computer software. Anticipated leadership needs by preparing or gathering records, reports and correspondence. Produced and distributed memos, newsletters and other forms of communication. Composed and distributed reports, routine correspondence and meeting notes with job-related software. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Created spreadsheets in Microsoft Excel for record-keeping and reporting. Kept office equipment functional and supplies well-stocked to promote efficient operations. Responded to customer issues to provide immediate resolution and improve retention. Sorted and distributed incoming faxes, letters and emails for office distribution. Updated system to organize office documentation, maximizing efficiency and increasing productivity. Composed, edited and typed complex memos and reports with job-related software. Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Coordinated catering services for various functions, including sales trainings and department meetings. Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Planned, allocated, and monitored time, people, equipment, and other resources for city cemeteries to ensure efficient organization and complete work.

Carried out supervisory responsibilities in accordance with city policies, procedures, and applicable laws, including participating in hiring process, training in job skills, appraising performance, recommending salary adjustments, addressing complaints, resolving problems, and planning, assigning, and directing staff. BUSINESS OFFICE ASSISTANT 11/2017 - 10/2019

Fortis College - Landover, MD

Organized paper filing system to maintain accurate records. Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents. Received and sorted incoming mail and delivered to applicable co-workers. Accepted and processed payments from customers in person and over telephone. Prepared written memos for staff distribution.

Processed invoices and expense reports, general ledger coding, researching and resolving vendor invoice/payment issues.

Advised students regarding their payment options and financial policies. Posted students tuition and fee payments and issued system generated receipts. tracked and maintained student accounts throughout the collection process, to ensure prompt payment of balances.

Coordinated, inactive student accounts to outside collection agencies. Assisted in preparing bank deposits, entering data and prepared reports. Ordered supplies for the Business Office.

Assisted in charging tuition and fees in CampusVue. SR. ORDER COORDINATOR 01/2013 - 11/2017

HD Supply - Capitol Heights, MD

Performed data entry and other administrative tasks to support departments. Organized files and spreadsheets to simplify staff access or retrieval. Handled diverse needs for clients in-person, by phone or through email. Coordinated with other supervisors, combining group efforts to achieve goals. Participated in subordinates' tasks to facilitate productivity or help overcome difficulties. Researched and prepared reports required by management or governmental agencies. Matched customer selections and customer purchase orders to associated bid/pricing sheets and ensured accurate billing.

Maintained customer rituals regarding selections, billing back-up and order acknowledgments. Proactively communicated to resolve discrepancies in up-front margin discrepancies. Identified and escalated gaps in the company and customer order information with appropriate level of urgency. Researched shortages and provided accurate details of all shortage issues. FRONT OFFICE ASSOCIATE 05/2011 - 01/2013

Bobs Discount Furniture - Falls Church, VA

Entered customer orders into SAP System accurately and completely. Handled payment processing and provided customers with receipts and proper bills and change. Answered incoming calls and responded to customer queries in a timely and courteous manner. Handled cash transactions, verified credit cards and processed vouchers. Greeted customers upon entry to facility to promote positive relations. Collected copays and account balance payments and updated account records. Prepared daily deposits in accordance with company policy and procedures. Welcomed large volume of guests and improved overall customer service. Managed customer complaints and rectified issues to complete satisfaction. Conducted transactions, confirming patient information and processing according to standard protocol. Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.

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