Deutsch

CONTACT ME

ad2hej@r.postjobfree.com

+009**-*********

EDUCATION

SKILLS

Bachelor of Social

Work

Commercial High School

Certificate

Creativity

Communication

Friendly

Teamwork

Critical thinking

Meeting deadlines

Resilience

(B.S.W) 1999

Cairo, egypt

R A N I A

F E K R Y

P R O F E S S I O N A L M A N A G E R

ABOUT ME

Dynamic and results-driven professional with a proven track record in strategic management.

Over the years of experience, I have demonstrated

exceptional leadership skills and a keen ability to drive organizational success, Adept at implementing innovative solutions, optimizing processes, and fostering high- performance teams to achieve and exceed corporate

objectives.

WORK EXPERIENCE

LANGUAGE

Operation manager

English

Arabic

Beverly Hills beauty spa, sharjah

emirate UAE

2022 - 2023

Develop and maintain adequate professional product program. Develop and maintain retail product program.

Ensure that the Spa team adhere to all hotel’s and company operational and service standards.

English language course

A.U.S At UAE

2006

MS Word, MS Excel Windows, Power

Point, Vector, Evasion, Ares, and Some

Computer Programs.

- Egyptian

- Available Upon

Request

+00971- 566646147

Communicate with other departments

Monitoring the result/execution

Employee Management - Training, coordination for hiring

,performance management

Organize, plan, execute Sales promotion

Stock Management - Inventory, fast moving, slow moving, stock room control

Provision of monthly feedback to Concept on sales, stock positions and product feedback

Participate to strategize sales - sales breakdown, target Meetings and training

Prepare timely reports - sales reports

Maximize sales and profitability of the brand

Store Management

Display, store inspection, monitoring Operation procedures, store layout.

Monitor the Loss rate

Ensure all the stores are in compliance with the store operating and customer service standards

Ensure all the stores are in compliance with the store operating and customer service standards

2021 - 2022 2018 - 2020

Bedashing Beauty longue, dubai UAE Candy nail, Abu dhabi UAE Demonstrate customer focus and true appreciation for the guest experience.

Develop Salon goals, and implement policies and

procedures.

Responsible for leading the efficient and effective Salon operations including short and long term tactical planning based on the company’s strategic direction.

Maintain adequate professional service and retail program. Prepare Municipality requirements and reporting matters. Assist with the marketing programs and events i.e. calendar of events, media, etc.

Supervise and ensure that employees receive ongoing training and hold meetings to keep employees updated on salon procedures and policies.

Educate employees about Salon rules and regulations/ Disciplinary actions and ensure compliance.

Assist in creating membership incentives and sales promotions leading to a larger client base.

Undertake duties so as to comply with the requirement of internal and external quality control.

Comply with SOP’s and Occupational health and Safety requirements.

Attend meetings at the request of line manager to ensure efficient communication across the operations.

Enlighten employees of job responsibilities, performance expectations, client service standards, and company’s policies and guidelines.

Demonstrate record of achievement against objectives and targets.

Maintain a proper inventory of supplies.

Develop customer relationships and measure customer satisfaction by interacting with clients to get feedback. Handle customer complaints and implement customer

service tool.

Encourage and motivate team members towards

accomplishing their commercial targets.

Ensure equipment and physical facility in peak condition including cleanliness and repair.

Manage and Team up with all the departments accordingly to create a smooth and synchronized workflow across the company.

Prepare and present reports as requested by management. Manage, train, and motivate all Salon employees.

Coach and evaluate employee performance in order to ensure improvement.

-Drive and maximize store sales and motivate the staff to achieve their target by doing briefing to set daily action plan to updating them any activity,daily & monthly promotions, and delegating the task to all team .

-Motivate staffs to achieve company goals and objectives .

-Ensure high quality of customer service,handling complain and resolved, customer satisfaction by undertaken feedback or surveys and implemented .

-Prepare daily,weekly,monthly,Q, reports as operations manager required .

-Handling staff evaluation,counseling, coach and develop the team by giving them opportunity to grow, upgrading skills, focusing on high performance and develop the poor performance.

-Manages staff Quality control,hygiene of store,staff grooming, implements,equipment,ensure staffs are following our SOP.

-Handling / monitor stock control by informing W.H department the products required( retail use or professional use ).

-Handling maintenance issues by submitting to department and following up to fixed ASAP.

-Coordinate with HR department for the employees required.

-Coordinate with the operation to implement policy

,promotions, marketing plan .

-Coordinate with the training department for staff training required.

-Handling cash sales if needed,working during day off if required.

-Achieving the high level in mystery shopper .

-Takes ownership by managing all services, products, staff and facilities, and generate daily reports.

-Good interpersonal communication skills, capable to work as a team and trains with positive reinforcement.

-Develop and maintain excellent relationships with internal and external customers

-Maintain the standards within the branch with high attention to details; cleanness, assets, ambiance, etc.

-Proficient of tackling challenges and finds solutions to improve situation.

-Use all resources to maximize revenue in both service and product sales based on monthly targets.

Spa Manager Salon Manager

Spa Manager

Tips and toes middle East, Abu Dhabi UAE

2016 - 2018

1. Drive and maximize store sales and motivate the staff to achieve their target by doing briefing to set daily action plan to updating them any activity,daily & monthly promotions, and delegating the task to all team .

2. Motivate staffs to achieve company goals and objectives. 3. Ensure high quality of customer service,handling complain and resolved, customer satisfaction by undertaken feedback or surveys and implemented .

-Prepare daily,weekly,monthly,Q, reports as operations manager required .

-Handling staff evaluation,counseling, coach and develop the team by giving them opportunity to grow, upgrading skills, focusing on high performance and develop the poor performance.

-Manages staff Quality control,hygiene of store,staff grooming, implements

,equipment,ensure staffs are following our SOP.

-Handling maintenance issues by submitting to department and following up to fixed ASAP.

-Coordinate with HR department for the employees required.

-Coordinate with the operation to implement policy,promotions, marketing plan .

-Coordinate with the training department for staff training required.

-Takes ownership by managing all services, products, staff and facilities, and generate daily reports.

-Good interpersonal communication skills, capable to work as a team and trains with positive reinforcement.

-Develop and maintain excellent relationships with internal and external customers As well as Maintaining the standards within the branch with high attention to details; cleanness, assets, ambiance, etc.

-Use all resources to maximize revenue in both service and product sales based on monthly targets.

Senior Store Manager

Victoria secret

Al shayaa group, abu Dhabi UAE

2014 - 2016

1. Drive and Maximize store sales and every sales opportunity by providing excellent customer service by ensure to give highest level of customer service and customer satisfaction Ensure customer surveys are undertaken and implemented by Manages all complaints from the stores and escalates as needed. 2. Coach and develop the team to drive store sales and improve bussines plan by updating them the activity and the daily,weekly,monthly promo.Review daily job plan and delegating the task to all the team.

3. communication with the staff daily meeting,email explained, relayed to team use in board,one file.

4. Ensue the weekly and monthly report is done on time and Conduct regular meetings with branches managers in order to keep them updated.

5. Developing the talent to give them the opportunity to grow with us in our company Program Focusing on high performance and developing the poor performance. 6. Ensure training giving to the staff to development thier performance and skills. 7. Ensures staff Rota’s are followed and approved and updated weekly and monthly as per the Company policy.rota plaining during peak times hours top segment,footfall report. 8. Ensure that visual standards are communicated and implemented directly or through visual Merchandiser.

9. Ensure that stock levels are reviewed and stock replenishment is done on time Achieving the shrinkage and controlling the losses.

10. control stock managment implemented daily,self audit, new promotions, mark down, delivery, correct price, writte off, in out transfer, discrepancy followed. 11. Working with the support team in stock take or opening the new stores. 12. Achieving the KPI’s target (conversion & ATV& IPC) Ensure the right people on the right time.

13. Achieving the high level in mystery shopper.

Store Manager

(Retail – Fashion Division)

Landmark international, Dubai UAE

2006 - 2010

1. Provide leadership and direct supervision

to a team of staff, to ensure the accurate

processing, storage and dispatch of a specific

load and/or equipment, in line with service

delivery targets Ensure stores offer optimum

levels of customer service at all times

through regular meetings and trainings for

staff.

2. Manage and identify the training,

development and motivation of staff in the

area to ensure that The Department is

staffed with the requisite numbers and

caliber of staff to meet its objective and that

staff is encouraged to maximize their

capability and contribution.

3. Take full responsibilities of the store

operations in absence of the Store Manager.

Ensure goods received into and dispatched

from store are checked and discrepancies are

Resolved.

4. Motivate team members to achieve shared

goals and acknowledge team and individual

Successes.

5. Handle scheduling of employees and

related personnel issues

6. Interface directly with customers to

provide assistance and resolve problems.

7. Supervise product inventory verify

quantity and quality of products received.

8. Maximize every sales opportunity by

providing excellent customer service.

Spa Manager Beauty Center

Nystle nail lounge, Dubai UAE

2010 - 2012

1. Ensuring that Style lounges achieve or exceed the goals relating to revenue and cost of operations while providing the highest level of customer service.

2. Demonstrating and reinforcing excellent customer service to promote a positive customer orientation in the store and ensure efficient, quality service.

3. Promptly and effectively resolving customer complaints using the recommended process and focusing on customer satisfaction; maintains all records regarding complaints and redos.

4. Manage client feedback, client queries, and ensure effective booking 5. Guaranteeing the esthetic beauty and tranquility of the Store facilitiesto promote a relaxing and appealing environment

6. To provide leadership, direction and supervision of staff in the daily operations of the store including, but not limited to, all services, quality, retail, salon, customer service.

7. Enforcing policies and procedures; keeping updates of Labour, municipality guidelines, hygiene regulations and maintains complete personnelfiles for each employee.

9. Enforcing policies and procedures; keeping updates of Labour, municipality guidelines, hygiene regulations and maintains complete personnel files for each employee.

11. Reference and abide by the Standard Operating Procedures, Policies

&Forms Manuals

12. Follows and reinforces proper appearance and apparel standards. 13. Facilitates store meetings; presents ideas and information. 14. Oversee all inventory and ordering of retail products and services. Prepare,implement and update business and marketing plans 15. Manages expenses against budget and maintains continual awareness of expense/loss control to ensure effective management of expenses 16. Recommends/suggests product purchases to customers to maximize product sales and to ensure they are using the right product for their hair type/style

17. Evaluating the technicians on POS system, ensuring the bookings are scheduled properly, services are completed and no bad entries and void transactions are entered. Ensure the monthly rooster is followed at all times and lieu days are availed as per the schedule, 100% attendance of the staff and the store is not compromised.

18. Willing to work shift hours including nights and weekends

. 19. To ensure the store remains operational, hygienic, clean and tidy and furnished with adequate linen, professional and retail stock and supplies at all times.

20. Implement and execute sales activities and training. 21. Ensure and display stores in relation to company visual merchandising guideline.

22. Coordinate with the Operations Manager to establish and implement policy, promotion strategies, and marketing plan.

Contact this candidate