Project Manager Business Analyst

USHA KOLLURU

925-***-**** ad2he1@r.postjobfree.com

Work Summary

●8+ years of experience in technical program management, business analysis, SDLC processes, SAAS implementation, waterfall and agile methodologies

●Driven requirements gathering activities; Creating BRDs, FSDs, use cases, detailed process flowcharts, user stories and project plans

●Collaborated with cross-functional teams such as sales, presales, product, and engineering teams for GTM strategies

●Conducted interviews, walkthroughs, surveys, JAD sessions, Q&A sessions with stakeholders, business users, and SMEs for requirements gathering

●Skilled at documenting and analyzing high-level business requirements and translating them into functional requirements

●Experienced at creating product backlog, and have a strong understanding of all Scrum Meetings

●Drove and managed QA teams on test plans, test case generation and UAT

Experience:

Freshworks

Technical Project Manager and Onboarding Specialist (Feb 2020 to Present)

●Charter and define SOW to ensure smooth conversion of presales to sales. Successfully implemented over 40+ customers while coordinating with cross-functional teams

●Rotationally direct 8 external customer teams and 4 internal teams on projects worth $50k+

●Utilized real time data to keep projects on track and bring forth actionable solutions

●Manage all phases of the project as per project lifecycle process according to GTM guidelines

●Proficient in identifying, analyzing, tracking, and monitoring of multiple projects at any given time

●Drive effective collaboration between stakeholders for timely delivery

●Managed projects with strict deadlines and week to week schedules and deliverables

●Reporting project requirements to cross functional teams and escalate to leadership when needed

●Analyzed customer data and made recommendations to maximize client effectiveness

●Trained clients on product usage and their best practices

Castlight Health

Technical Project Manager (May 2019 to Jan 2020)

●Partnered and communicated with internal cross-functional teams, vendors, and consultants to launch products

●Worked as a single point contact for customers

●Assessed any potential threats or risks to implementation timelines based on customer requirements and configurations

●Partnered with Launch QE to validate the configurations prior to customer launch

Business Analyst (May 2019 to Jan 2020):

●Partnered with Data Management, Project Managers, Product team, Engineering team, external vendors and consultants to launch and maintain strategic accounts such as J&J

●Advocated for localization, internationalization and process improvement to help ensure that our global users are given a platform while collaborating with developers to resolve bugs

Ross

Business Analyst (Oct 2018 – Feb 2019)

●Successfully delivered Windows 10 migration project milestones with aggressive timelines

●Gathered software requirements from clients, ensured alignment with business, leadership and technical teams

●Researched and recommended improvements to existing software inventory, installation and processes

●Directed UAT and disposition test results

●Identified and reconciled errors in client data, Managed resources to resolve adverse test results

●Managed large, complicated Excel spreadsheets using VLOOKUPS and pivot tables

Sansa Technologies

Business Analyst (Sept 2015 – June 2018)

●Defined solutions to optimize and streamline business processes

●Effectively delivered the requirements for a dashboard to be created

●Performed GAP analyses to identify current and future states

●Defined and executed UAT, conducted internal and external end-user training

●Led and facilitated meetings for cross functional teams to gather requirements and process information

Technical Skills

●Undergone Salesforce Admin training and have working knowledge on Salesforce CRM ADMIN

●Good working knowledge on the working of SAAS products

●Modelling Tools - MS Visio, Lucidchart, Smartsheets

●MS Office Suite – MS Word, MS Excel, MS Project, PowerPoint, Sharepoint, Smartsheets.

●Databases Tools: MySQL.

●Languages – C, C++

●Other Tools – JIRA, Workfront, Freshworks Products, Docker, Postman.

Education

University of Madras – Master’s in Computer Applications (MCA) ICFAI-Diploma in management

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