EDUCATION

EDUCATION

SIDRA ALI

Client Success Associate

A dedicated professional aspiring to excel as a Customer Success Specialist. Proven expertise in nurturing strong customer relationships, effective communication, and swift problem-solving. Committed to elevating client satisfaction through exceptional, personalized support. M: (647) 534 – 4228 E: ad2hdw@r.postjobfree.com A: 15 Catherine Drive, Whitby ON WORK EXPERINCE

CLIENT SUCCESS ASSOCIATE OCTOBER 2022 - PRESENT

Predictive Success Corporation

Provided guidance to clients, including those with high-value accounts averaging over 50K, on optimizing services to elevate their experience with Predictive Index (talent optimization software).

Exhibited proactive account management expertise through targeted attention to at-risk clients, the implementation of effective mitigation strategies, and close collaboration with clients to comprehend their needs, all while proficiently utilizing CSM software and Salesforce.

Offered comprehensive support to ensure the swift and efficient resolution of client inquiries and concerns, including the facilitation of workshops to showcase the software's capabilities.

Actively engaged in project team collaboration sessions alongside the client success team.

EDUCATION

BACHELOR OF ARTS (HONORS) SEPTEMBER 2017 – APRIL 2021 University of Toronto

Recipient of 2017 College Admission Scholarship Award and graduated with high distinction.

Excelled in courses such as technical communications, which fostered analytical and problem- solving skills vital for a Support Analyst.

Contributed to the political science undergraduate journal, showcasing collaborative teamwork for cross-functional support.

SKILLS

Communication Troubleshooting Multi-Tasking Self-Driven Microsoft Office Skills PROFESSIONAL DEVELOPMENT

FOUNDATIONS OF PROJECT MANAGEMENT APRIL 2023 – JULY 2023 University of Toronto (School of Continuing Studies)

Acquired strategies and techniques to lead cross-functional teams, ensuring streamlined workflows, enhanced communication, and timely delivery of high-impact projects.