Customer service

CIERA BROWN

*********@*****.*** ©

Federal Way, WA 98023 @

SUMMARY

Diligent employee valued for fast, friendly service and accuracy in customer transactions. Passionate about

serving others and eager to take on new responsibility and leadership roles with 8 years of experience with

customer communications.

EDUCATION

Seattle Central College

2016

Franklin High School

2010-2014

SKILLS

¢ Strong organizational and time-

management skills

¢ Exceptional communication and

interpersonal skills

¢ Ability to work independently and as part

ofa team

* Detail-oriented and able to handle

multiple tasks simultaneously

PROFESSIONAL EXPERIENCE

Mail Clerk

‘Swiss post Solutions 2018 - 2022

* Maintain performance standards that ensure the department is

operating at peak proficiency, and goals are met.

+ Suggests and may document process procedures and customer

service improvements directed by mailroom manager.

* Respond to and fulfill mailing requests.

+ Perform other duties assigned by management. Basic

knowledge of network.

+ Excellent computer skills; specifically word processing and data

base entry (excel, word) and knowledge of fax and scanning

machines.

* Checking and maintaining printers on all 29 floors.

* Processing of DHL, UPS, FEDEX, USPS packages.

* Handling pickups and deliveries of DHL, UPS, FEDEX, USPS

packages.

* Daily inventory of packages in mailroom sent to management.

* Daily report of total transactions had in mailroom.

Cashier

QEC 2013-2018

* Scan, bag, load purchases. Process cash, check, credit card,

coupon and voucher transactions.

* Verified customer ages for alcohol or tobacco purchases.

* Help with stocking and merchandising to maximize sales and

provide a pleasant shopping experience.

* Met or exceeded item per hour and scanning goals. (Processing

hundreds of customer transactions daily)

* Maintained knowledge of weekly ads, advertised specials and

other promotions.

¢ Ensured all guests received warm greeting at register, thanks for

their patronage and offer assistance to their vehicle.

Contact this candidate