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Customer Service Physical Therapy

Location:
Middletown, CT
Posted:
January 05, 2024

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Resume:

SABRINA G. LEE

**** * **** ****** ********** Conn. 06457

PHONE 203-***-**** E-MAIL: ad2hbu@r.postjobfree.com

OBJECTIVE

To secure an administra ve supervisory analy cal posi on that will foster growth in an intellectually s mula ng environment.

SUMMARY OF QUALIFICATIONS

Well versed in all areas of credit counseling, credit analysis, loan mortgage processing, collec ons, customer servicing, underwri ng and training new hires. Knowledge of Lotus, Rumba, Microso Office, Excel, Word, AS400 and Windows based applica ons. Experienced in all aspects of medical terminology, office organiza on and record keeping in a private sector environment. Graduate of RETC specializing in mortgage originaƟon, processing and underwriƟng. NMLS CerƟfied PROFESSIONAL EXPERIENCE

Middlesex Health 09/2023 – Present

Working along side of Physical Therapy and Physicians to Record, Track, Audit and assist with data quality of vital staƟsƟcs, assist with registraƟon, transcripƟon, running several medical record reports as well as but not limited to assisƟng with Covid 19 reports. Complete Knowledge of Medical soŌware such as Epic.

Finance of America 9/2021 to 11/2022 -DE Underwriter-Wholesale/Retail/OperaƟons Worked with HUD, Fannie Mae, Brokers, Bankers, and several Mortgage enƟƟes to Decision several types of Reverse Mortgage Products. Responsibili es included, Credit Analysis, Financial Assessment, Appraisal and Title Review and Approvals. Knowledge of Microso products, as well as several internal systems required.

Home Point Financial – 11/2020 to 9/2021 Underwriter/USS – Processing and UnderwriƟng Government and ConvenƟonal loans in a wholesale servicing. Working with Brokers and Loan officers to assure a smooth and expedient final approval.

Bond Street Mortgage LLC 7/2020 to 11/2020 Sr Client Underwri ng Associate -Remote Working with several conven onal and government underwriters, loan officers, and vendors, to facilitate, quality check, and prepare loans for final approval, closing and funding. Specializing, but not limited to, appraisal, Ɵtle, income, assets, and credit review. Savings Bank of Danbury 10/2019 to 7/2020 Senior Processor/Originator Working with several loan officers, processors, vendors, underwriters, and closers to facilitate the disclosing and processing of all mortgage applicaƟons, loans, Helocs, subordinaƟons and second mortgages. Not limited to, but also including disclosing, and re-disclosing of all types of mortgage loans, as well as preparing closing disclosures for final transacƟons.

2019 to 2019 Cheney Mortgage/Senior Processor/Loan Officer/U/W Worked with vendors of all types to Originate, Process, and underwrite ConvenƟonal, FHA, VA, and ConstrucƟon loans.

2016 to 2018-Conn Home Mortgage/HSL-Senior Underwriter Working closely with loan officers, closers, and sales management teams to process and underwrite convenƟonal, CHFA, and FHA loan applicaƟons. My posiƟon includes but is not limited to appraisal & Ɵtle reviews, income analysis of wage earners and self- employment applicants. The mortgage system used by my current employer is Encompass. I have a current ac ve CHUMS ID. As in previous posiƟons, I also have moderate knowledge of Excel, Outlook and other MicrosoŌ applicaƟons. 2009 to 2016- Bank of America-Centralized Fulfillment-HSS II Collabora ng with senior underwriters, mortgage loan officers, credit administrators, and upper management to successfully process, underwrite, and prepare ConvenƟonal loans for closing. I also am experienced but not limited to working with Bank of America Associates to ensure a pleasant experience with a high standard of customer service and efficiency. My posiƟon includes the calculaƟons of Debt- to-Income RaƟos, Gathering S pula on Documents, Verifying Employments, Ordering and Clearing Titles and Appraisals. SASE credit authority to “Final Approve” loans within my underwriƟng authority. Licensed by the NaƟonal Mortgage Licensing Service #700473. 2011 to 2012 People’s United Bank-Processor-Secondary Financing Underwriter-Support Assisted underwriters with processing and entering loan documents. Underwrote subordinaƟon requests for all branches as well as external clients. Customer service and Data Entry were part of the processing and lending decision. Debt to Income calcula ons, as well as Risk formulas were used to perform all underwriƟng funcƟons.

2007 to 2009 Fiserv Lending SoluƟons- Corporate Client Service Specialist Processing and UnderwriƟng ConvenƟonal, Commercial and New Construc on loans, Du es include but are not limited to Credit Analysis and Counseling, Debt to Income RaƟo Analysis, Customers Service, Data Entry, Ensuring proper Federal Guidelines and Disclosures are provided and carried out per those guidelines and statutes, income verifica on and pre-closing quality control. Client Customer Service for over 125 appraisers, credit unions, Ɵtle companies, brokers, and real estate agents. Providing Ɵtle, closing, funding, and appraisal assistance to consumers all over the world. 2004-2007 Accredited Home Lenders East Harƞord, CT Mortgage Analyst- Branch Processor Sr. Loan Specialist Office Manager

CollaboraƟng with loan originators, loan funders and underwriters as a team to successfully process, close, and fund various types of convenƟonal, sub-prime refinances and purchases. In addiƟon to counseling new and exisƟng borrowers with credit issues. This posiƟon includes but is not limited to raƟo and debt calculaƟons, income verificaƟon, and future financial planning. 2002-2004 NaƟonal City Mortgage Middletown, CT Mortgage Analyst On-going collaboraƟon with loan originators in conjuncƟon with the processing of ConvenƟonal, FHA, Purchases and Refinancing of first, second, and home equity line mortgages. Loan processing including but not limited to income verificaƟon, raƟo calculaƟons, and credit analyst and counseling. 2001-2002 Medical Staffing Network West Harƞord, CT

Staffing Coordinator/ Partner

Hiring and staffing of long-term care faciliƟes and hospitals in central and northern ConnecƟcut. Responsibili es included but were not limited to organizing and supervising various flu clinics for major organiza ons such as; Gen va, Cigna, Walgreens, and various other agencies throughout central ConnecƟcut. Facilitated contract agreements with agencies to uƟlize the services offered by our company.

1999-2001 Peoples Bank Bridgeport, CT Adverse AcƟon Specialist Facilitated credit card loan processing, as well as credit card, loan and mortgage nego a on. Provided credit counseling, collecƟons training and re-evalua ons of declined applicants and terminated accounts. 1998-1999 New Haven Police Department New Haven, CT AdministraƟve Booking RepresentaƟve Criminal and civil data entry, criminal processing, dispatching, warrant processing and verificaƟon. Performed various clerical funcƟons for execuƟve officers. 1989-1998 Trans Union Credit Bureau West Harƞord, CT Sr. Mortgage Processor/ Trainer Collaborated with Aetna Life Insurance and Casualty of Harƞord, CT on special projects that required organizing invesƟgaƟve searches of fund recipients. ResoluƟon of consumer and corporate disputes. Interviewed and counseled consumers with inquiries pertaining to their credit history. Provided new employee training and seminars. Processed mortgage negoƟaƟon and assisted management in maintaining exisƟng corporate and residen al accounts, as well as mail department with distribuƟon and servicing for all departments.

EDUCATION

2008 to 2011 Colorado Technical University- Associates Degree 2006 RETC Mortgage Licensing-Cer fied in Underwri ng, Processing, and Origina ons 1985-1990 Southern Connec cut State University New Haven, CT Nursing Public Health Administra on

1981-1985 James Hillhouse High School New Haven, CT Awarded most Likely to succeed in business and sciences by Bausch & Lomb, Inc. CERTIFICATIONS AND ACHEIVEMENTS

Associates Degree from Colorado Technical

Unversity Na onally cer fied as a Consumer

Interviewer by the Associated Credit Bureau, Inc

Bausch & Lomb Scholarship Award

Perkins Scholarship Award

Amalgamated Workers Scholarship Award

State Cer fied Nurse’s Aide

*** References furnished Upon Request ***



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