Customer Service Business Development
Resume:
Angela Patton
Lead LTL Specialist
Contact
Grand Prairie, TX 75052
ad2han@r.postjobfree.com
Objective
Proficient LTL specialist with 10 years of experience in customer service, 3 years of LTL operations, and 16 years of demonstrated management experience, I am looking for a company I can grow with. My objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance.
Education
University of Phoenix
Associates in Human Resource Management
Key Skills
Records Management
Project Management
Budget Planning
Communication
Problem-solving
Business Development
Quality Control
Microsoft Excel
Computer Skills
Experience
AUGUST 2023 - PRESENT
LTL Operations Mountain Movers
• Ensure operational excellence through supporting both internal and external customers and carriers.
• Establishing and billing loads for processing.
• Assessed department need and restructured procedures to improve overall operational effectiveness and a40% increase in customer satisfaction.
• Monitor production goals; maintain a zero-error attitude to ensure accuracy and customer satisfaction.
• Proficient with 3PL software.
SEPTEMBER 2020 - JULY 2023
Lead Service Appointment Coordinator AAA Cooper Transportation
•Daily coordination with the terminal manager to guarantee precise and effective outbound freight scheduling.
•Assist with logistics for incoming freight to verify the business operations for the following day.
•Proficient in As400; managing a group of seven to ten appointment setters, ensuring they follow the company's customer excellence standards; providing continuing training and assistance to both new and seasoned staff members.
•Negotiated improved service reliability and consistency attaining 95% on-time delivery.
•Revitalized delivery process and improved on-time delivery by 50%.
NOVEMBER 2020 - APRIL 2021
Call Center Supervisor ImageNet
• Manage the hiring process by conducting interviews.
• Assisting more than 25 agents with quality control to guarantee adherence to corporate standards.
• Offering agents coaching and support when they need it, as well as highlighting their own accomplishments when appropriate.
• Develop and implement strategies to improve customer service and increase customer satisfaction.
• Manage and coordinate call center projects
• Develop and maintain relationships with customers and vendors
OCTOBER 2018 - FEBRUARY 2020
Onboarding Coordinator Amazon
• Facilitated all new hire recruiting, training, orientation.
• Served as a role model by exhibiting professionalism, organizational skills, and motivating team productivity throughout the company
• Effectively communicated with over 40 staff members per month.
• Acted as a liaison between candidates, Recruiters, and Hiring Managers.
• Project management by organizing, developing, and carrying out corporate training.
• Talk about business goals and incorporate these requirements into brand-new or updated training courses.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to reduce the delivery time goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Contact this candidate