Customer Service Communication Skills

Plant City, FL ***** 813-***-**** *.***************@*****.*** WWW: Bold Profile

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SIANNI MARTIN

PROFESSIONAL SUMMARY

Knowledgeable in any job title, skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

SKILLS

Product Demonstrations

Paperwork Processing

Strategy Development

Networking

Client Relations

Sales Strategies

Goal setting

Product knowledge

Active listening

Customer service

Objection handling

Resilience under pressure

Brand awareness

Interpersonal skills

Problem-solving

Performance tracking

Conflict resolution

Emotional intelligence

Decision making

Networking abilities

Adaptability to change

Market research

Time management

Multitasking capabilities

Meeting facilitation

Budget management

Cross-selling techniques

Persuasion techniques

Building rapport

Closing deals

Self-motivation

Sales training

Strong communication

Client relationship management

Account management

Attention to detail

Upselling strategies

Public speaking

Team collaboration

Sales strategy development

Process Improvement

Client Service

Customer Needs Assessment

Customer Retention

Sales Consultation

Sales Closing

Negotiation Tactics

Closing Talents

Expense Reporting

Product Promotions

Interpersonal Communication Skills

Product and Service Sales

Complex Problem-Solving

Customer Success Management

WORK HISTORY

SALES AGENT 02/2022 to 08/2022

ADT Security Systems, Tampa, FL

Increased sales and customer satisfaction through personalized servicing.

Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Explained features and advantages of Security Systems, Add on accessories and or services to promote sales.

Logged reports, expenses, receipts, and sales in company database.

Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.

Retained excellent client satisfaction ratings through outstanding service delivery.

Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.

AUDIO VISUAL ENGINEER 11/2017 to 06/2020

American Media Systems, Tampa, FL

Skilled at working independently and collaboratively in a team environment.

Self-motivated, with a strong sense of personal responsibility.

Proven ability to learn quickly and adapt to new situations.

Worked well in a team setting, providing support and guidance.

Excellent communication skills, both verbal and written.

Passionate about learning and committed to continual improvement.

Proved successful working within tight deadlines and a fast-paced environment.

Strengthened communication skills through regular interactions with others.

Organized and detail-oriented with a strong work ethic.

RECEPTIONIST 05/2019 to 08/2019

Tampa's Best Realty, Tampa, FL

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Confirmed appointments, communicated with clients, and updated client records.

Kept reception area clean and neat to give visitors positive first impression.

Answered phone promptly and directed incoming calls to correct offices.

Responded to inquiries from callers seeking information.

Managed multiple tasks and met time-sensitive deadlines.

Maintained confidentiality of information regarding clients and company.

Answered central telephone system and directed calls accordingly.

HOUSEKEEPER 08/2016 to 11/2018

Brooksdale Senior Living, New Port Richey, FL

Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Disposed of trash and recyclables each day to avoid waste buildup.

Used chemicals by following safety protocols and procedures to avoid burns and injuries.

Verified cleanliness and organization of storage areas and carts.

Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Restocked room supplies such as facial tissues for personal touch with every job.

Worked on cleaning team to service hotels, offices, and other commercial buildings.

Changed bed linens and collected soiled linens for cleaning.

Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

CASHIER 07/2015 to 01/2016

McDonald's, Port Richey, FL

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs.

Welcomed customers and helped determine their needs.

Helped customers complete purchases, locate items, and join reward programs.

Addressed customer needs and made product recommendations to increase sales.

Upsold additional products and services to customers, increasing revenue.

Performed cash, card and check transactions to complete customer purchases.

Operated cash register to record transactions accurately and efficiently.

Handled cash with high accuracy and took care to check bills for fraud.

Used POS system to enter orders, process payments and issue receipts.

Worked with floor team and managers to meet wide range of customer needs.

Maintained current knowledge of store promotions and highlighted sales to customers.

Processed refunds and exchanges in accordance with company policy.

Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

SALES ASSOCIATE 12/2014 to 02/2015

Traffic Shoe Store, Wesley Chapel, FL

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging.

Rotated stock and restocked shelves to maintain product availability and store appearance.

Answered customer questions about sizing, accessories, and merchandise care.

Managed returns, exchanges and refunds in accordance with store policy.

Provided positive first impressions to welcome existing, new, and potential customers.

Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Assessed customer needs and utilized suggestive selling techniques to drive sales.

Educated clients on current promotional offerings and products using persuasive selling tactics.

Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Stocked merchandise, clearly labeling items, and arranging according to size or color.

EDUCATION

Gaither High School

High School Diploma, 05/2012

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