Annas Resume newest.docx

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Anna Contreras

ad2h94@r.postjobfree.com 972-***-****

Highlights

Operations management

Customer service

Team leadership

ATS 2019

Front Desk Agent

Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights.

Processed tickets, checked baggage, and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats.

Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations.

Assisted customers with special needs and quickly addressed and resolved customer complaints.

Reinforced compliance with FAA, Southwest Company Name, and airport regulations.

Verifying identification and travel documents to efficiently board passengers for an on-time departure.

Ensuring correct boarding passes are provided to each passenger for the assigned charter flight.

2 / 4

Handling transactions in a timely manner over sales, delayed, canceled flights, and any issue related to lost/ damaged luggage.

Provides pricing and delivery information, process orders, and prepares cash reports.

Resolving customer requests, questions and complaints frequently requiring analysis of situations to determine the best use of resources.

Developed several effective methods for handling customers

Dallas Cowboys Irving,Tx. 2016/2019

Table Lead

Verfiy orders are correct to be ship out to customer

train new empoyes that start.

Label shirts, plants, jersey's. fold and poly bag jersey'S

Asemble displays for stores with product.

Count the product when comes in and out, at end of day

calcaulte how per hour done for the team.

Automation Personnel Services Dallas, TX 2013/2016

Administrative Assistant and Receptionist

Answer multiple phone lines

Use of basic office equipment and operations

File, fax, copy, scan Create files using excel.

Assist in different areas as needed

3 / 4

State Farm Insurance Carrollton, TX 2010/2012

Sales and Services

Generated new business contacts by marketing products and services

Initiated outbound phone calls to contact prospective customers

Run auto, home and Life Quotes

Processors Auto and Home Applications

Set up appointment for Life Applications

Service Endorsements

Education:

06/2000 Dearborn Leonard’s Arlington, TX.

Professional Casualty Type II Adjuster

08/94 Aladdin Beauty College Carrollton, TX.

Professional Cosmetology License

05/80 Frisco High School Frisco, TX.

High School or Equivalent

Skills: Initiated outbound phone calls to contact prospective customers

Run auto, home and Life Quotes

Processors Auto and Home Applications

Set up appointment for Life Applications

Service Endorsements

4 / 4

Bilingual Spanish and English

Professional telephone etiquette

Data Entry 10 key by touch

Word Perfect, Excel, Crt. PC, PS2 Insurance Software

Customer Service

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