HASNAIN (Haas) SALEMOHAMED

***** **** ** ** **** C

Blaine, MN 55449

Cell Phone: 763-***-****

Email: ad2h8z@r.postjobfree.com

OBJECTIVE:

To work in a strong, exciting and professional environment which has excellent growth opportunities and to take up innovative and challenging projects while using my strong work ethic to continue my career in my preferred position. EDUCATION:

ITT Technical Institute - Greenfield, WI

• BS in Electronics Engineering Technology.

• Four years of computer and electronic experience at Oak Creek High School.

• Have successfully completed Net G as well as Acclivus Certified. TECHNICAL PROFILE & SKILLS:

• Highly motivated and energetic professional with a combination of technology, business and customer service.

• Leadership skills, organized, Able to multitask and prioritize effectively and complete deadline driven projects.

• Particularly skilled in establishing rapport and building excellent relationships with individuals of all ages, background and organization levels.

• Taught special need children a class on how to build and configure a PC.

• Certified to train in the following: Safe Place, Quick Response, Code Alert and RF Pendants. WORK EXPERIENCE:

- August 2022 - October 2023

Target Corporation HQ, Minneapolis, MN as Senior Analyst Guest Services

• Receive incoming calls as well as emails from guests whom are having issues with either gift cards or ordering electronically

• Obtain required information needed to determine where the fault occurred

• Keeping track of open tickets and resolve or transfer to proper department for fastest resolution for the guest.

• Get back to guest if needed, to provide information as to what needs to be done after researching issue(s) as well as how long the process would take.

- August 2017- August 2022

Star Banners Maple Grove, MN as Manager

• Receive customer orders & sort in order of due date.

• Cut, grommet, hem, roll and box banner(s) if needed.

• Install and cut customer jobs via a Zund digital plotter.

• Receive incoming shipment(s) & ensure proper materials and quantity has been sent.

• Send bills out for completed jobs numbers/orders and to prepare UPS shipments.

- June 2015 to June 2017

Caretaker, Brooklyn Park, MN

• Assisting addressing everyday personal needs.

• Perform light housekeeping activities such as cleaning, dusting and vacuuming.

• Engage in physical exercises prescribed by her doctor.

• Arrange medication(s) to be take non schedule by providing appropriate reminders or administering medication only upon doctor’s orders.

• Observe for signs of concern and report them to the family and doctor on immediate basis.

• Maintain record such as behavior/symptoms for reference purposes.

- April 2014 to June 2015

McDonalds, Brooklyn Park, MN as Assistant Shift Manager

• Ensure everything is running smoothly.

• Keeping everything neat stocked and ready for the following day.

• Take and serve customer orders.

• Clean all frappe, smoothie, and ice cream, soda machines weekly as I was given personal training on how McDonalds wants it to be done, as well as the day and time.

- June 2012 to November 2013

Rainbow Foods, St. Louis Park, MN as a Baker.

• Help customers with whatever it may be (i.e. something out of the case, questions).

• Take phone orders as well as walk-up.

• Make any bakery products(s) which have been sold out.

• Maintain an extremely clean work area.

- September 2008 to November 2011

R.G.I.S, Milwaukee, WI; Eagan as MN Inventory Specialist.

• Take inventory at various locations throughout the Metro.

• Keep log of hours worked as well as distance traveled to worksite.

• Provide inventory account to manager onsite, so all could be added up to determine actual count

- June 2009 to September 2010

Iqor, Bureau of Collection Recovery & Viking Services as Collection Agent.

• Received inbound calls to collect on past due accounts.

• Companies such as Sallie Mae, Verizon, T-Mobile, AT&T, and Wells Fargo.

• Filed paper to keep track of all transactions.

• Provided best method to resolve with each debtor's position.

- April 2009 to September 2011

Dick's Sporting Goods, Maple Grove, MN as Cashier.

• Help customers with any questions they may have.

• Check-out customers when they have completed shopping.

• Maintain an extremely clean workspace.

- December 2017 to June 2008

Verizon Wireless, Brookfield, WI as Field Engineer.

• Maintained/Assigned 35 cell sites (towers/antenna).

• Monitored and serviced cellular antennas as needed.

• On-call pager for immediate notifications & resolutions.

- July 2007 to November 2007

AT&T, Milwaukee, WI as Tier II Support Agent.

• Provide phone support of U-Verse product line installations/service.

• Configure wireless network DVR & Set-Top-Box/HD support.

• Provide end user support on system functions/usage.

• Setup & Dispatch service calls as needed & process RMA.

- June 2006 to July 2007

RF Technologies, Inc., Brookfield, WI as Customer Service Technician.

• Second level support for both the end-user as well as a technician/installer.

• Installed/Trained Quick Response-Help Alert System (Nurse call systems).

• Named Product Specialist for Quick Response Systems/RFID.

• Certified Installer for nurse call/pull-cord stations.

• Traveled around the US installing new systems in both LTC(Long-Term Care) and Hospitals.

- June 1998 to September 2005

Milwaukee PC, Milwaukee, WI as Customer Service/Production Manager.

• Built approximately 725 computers and sold $75,000 of new computer parts and systems per year.

• Analyzed and troubleshot computer software and hardware conflicts along with any network troubleshooting.

• Provide phone support for end users as well as any installers with questions.

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