Acworth, GA ***** 678-***-**** ad2h8u@r.postjobfree.com

ZARAI EDMOND

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

PROFESSIONAL

SUMMARY

SKILLS ● Project Management

● Account Management

● Advertising and Marketing

● Business Development

Deadline Oriented

Mindset

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Investigating

Discrepancies

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● Multi-state Payroll

Payroll Policies

Understanding

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● Data Entry Accuracy

● Microsoft Office

● Policy Implementation

● Employee Relations

GENERAL MANAGER 10/2022 to Current

Inspire Brands, Woodstock, GA

CUSTOMER SERVICE SUPERVISOR 02/2019 to 04/2021

Teletech

WORK HISTORY

● Developed and implemented strategies to increase sales and profitability. Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

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Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

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Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

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Developed and maintained relationships with customers and suppliers through account development.

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● Managed budget implementations, employee evaluations, and contract details. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

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● Coached employees through day-to-day work and complex problems. Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

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Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

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Conducted training and mentored team members to promote productivity and commitment to friendly service.

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HR ASSISTANT 05/2016 to 01/2019

Von Roll, Lithia Springs, GA

DATA ENTRY CLERK 09/2013 to 03/2016

NIBCO, Lithia Springs, GA

Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

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Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.

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Monitored call center data to assess trends, proactively implementing solutions for identified issues.

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Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.

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● Completed bi-weekly payroll for [Number] employees. Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

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Documented human resources records and maintained confidentiality of sensitive personal information.

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● Responded to inquiries by answering telephone calls, in-person questions and emails. Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.

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● Maintained office supplies, distributed mail and processed invoices for payment.

● Oversaw and managed hiring process and assisted human resources.

● Supported coordination of benefits open enrollment activities and process. Created and completed personnel action forms for hires, terminations, title changes and terminations.

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Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.

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Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.

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● Maintained payroll information by calculating, collecting, and entering data. Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.

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Collaborated with HR to resolve discrepancies and process updates related to employee benefits, deductions, and personal information changes.

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Processed year-end activities such as W-2 forms and tax filings, ensuring compliance with federal regulations.

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Maintained strict confidentiality of sensitive information while handling employee records and processing payments.

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Established strong relationships with external vendors like insurance carriers or pension administrators to ensure seamless integration with payroll processes.

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● Completed data entry tasks with accuracy and efficiency.

● Organized, sorted, and checked input data against original documents.

● Sorted documents and maintained organized filing process. Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

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Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.

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Managed large-scale data migration projects, ensuring seamless transition between systems without loss of vital information.

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Assisted in implementing a new CRM system that increased overall efficiency in managing customer relationships.

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● Followed data entry protocols, rules and regulations.

● Streamlined data processing by consistently meeting deadlines for time-sensitive projects.

● Skilled at working independently and collaboratively in a team environment.

● Excellent communication skills, both verbal and written. University of Phoenix, Tempe, AZ

Bachelor of Science, Business Administration And Management, Expected in 05/2025 Fisk University, Nashville, TN

Customer Service Management, 01/2012

North Cobb High School, Kennesaw, GA

High School Diploma, 05/2011

EDUCATION

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