Bassam A. Samad

Dubai - United Arab Emirates.

Mobile +971*********

E-mail: ad2h8p@r.postjobfree.com

PROFESSIONAL SUMMARY

Playing a leading role in driving a successful sales team by making the right choices to deliver excellent results and achieve branch goals. Responsible for the profitability (Gross Profit) within the branches. Ensure achievement of monthly branch Sales Target of Units and Customer Satisfactions. Motivate and guide front line sales team in achieving their individual target and manage all branches operations. Lead from Front by going extra miles to ensure all company objectives are achieved. Deliver consistent high Customer Service, to assure that all Branch customers are completely satisfied. EXPERIENCE

Green Motors Senior Sales Manager – Abu Dhabi/Dubai 2022 – Present.

• Achieve growth and hit sales targets consistently on a monthly/yearly basis by successfully managing the sales team.

• Analyze, identify, and implement new processes and techniques to determine sales growth.

• Handle customers complains and solve conflicts within the company.

• Consistently exceed customer expectations.

• Train, coach, guide, and support sales team to improve their productivities.

• Ensure that all sales executives of the branches develop and maintain strong engagement with customers.

• Be fully aware about competition product offering with a clear idea about the unique selling points (USPs) of existing products which can counter the competition.

• Continuous monitoring of sales team KPIs through a balanced scorecard approach covering all aspects of financials, customers, operations, technologies/processes, and people.

• Ensuring that the entire sales team are fully focused on increasing new customer enquiries across all channels (telephone, walk-ins, SMS, emails, website, social media, etc.).

• Achieve a high level of customer satisfaction across all steps of the sales process and perform monthly customer satisfaction analysis with necessary countermeasures implemented when required.

• Based on the changing consumer behavior, new processes need to be continuously evolved across all areas of showrooms operations to deliver an efficient and rich experience for customers in line with their new expectations. MAZDA Senior Branch Manager – SZR Branch, Dubai 2015 - 2021 I doubled the average monthly new car sales from 60 to 120 cars per month. I was responsible for setting sales goals, tracking progress, and leading the team to achieve their targets. I coached the team on best practices for closing more vehicle deals and provided ongoing advice and guidance on improving sales performance. I provided predictive sales forecasts to be sent to higher management monthly. I developed and managed a CRM platform to retain customers and seek out prospective sales, while maintaining a strong focus on customer satisfaction. Other responsibilities included:

• Achieve and Increase Gross Profit month over month.

• Work closely with the warehouse on the ageing stock, and to liquidate the old stock using the FIFO strategy (First in First Out).

• Coordinate and lead all regular sales meetings with the sales staff.

• Identify areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.

• Compile regular reports for dealership management to review.

• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.

• Adhere to high ethical standards and comply with all regulations/applicable laws.

• Oversees the Used Car department, Forecasts goals and objectives for sales, gross and key expenses on a monthly and annual basis.

• Motivates, counsels, and monitors the performance of all used-vehicle sales employees.

• Develops, implements, and monitors a follow-up system for used-vehicle purchasers.

• Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units.

• Handles used cars customer complaints immediately and according to dealership's guidelines. RENAULT Head of Fleet Sales of Dubai and Northern Emirates – Dubai 2013 - 2015 Increase the volume of Renault Fleet Sales in Dubai and Northern Emirates, by identifying by following up and registering all fleet owners. I managed and maintained an up-to-date database, in each region, to enhance future fleet sales. I also leveraged standard operating procedures for fleet sales in all regions of Dubai & Northern Emirates for the achievement of future fleet sales. I built strong relationships with all our fleet and SME customers, especially VIP clients such as DHL, Thrifty, Avis, Sultanco Group, Al Shirawi Group, Dubai Police, and others.

• Overcome identified weaknesses & to improve the professionalism of our fleet operations.

• Improving the level of customer Satisfaction with all departments of National Sales Companies to ensure continued repeat sales of vehicles.

• Providing the best services and big support to our Fleet customers to retain them and get new customers.

• Exploring the market on daily basis with the Fleet team, to increase and enhance fleet sales and achieve the target on a monthly basis. NISSAN Senior Branch Manager - Sheikh Zayed Road, Dubai 2010 - 2013 I personally monitored all sales process activity (NSSW, SSI) and identified opportunities for improvement, by supervising and motivating the sales team and their performance. I assigned all sales targets for the branch, and sales team, while tracking all leads and sales orders. I also monitored all post-delivery follow-up to ensure 100% SSI score achievement, while identifying countermeasures for improvement. Other responsibilities included:

• Recommend training needs for sales team.

• Liaising with other departments, managers and maintained good inter-departmental relations.

• Ensure timely delivery of vehicles to the showroom on time.

• Check stock regularly (Including ageing vehicles) to ensure availability of vehicles.

• Coordinate with warehouse and inventory coordinators to ensure availability of vehicles.

• Monitor delivery team performance and facilities.

• Essential knowledge of Oracle for generating reports and correspondence.

• Coordinate with marketing team for implementing planned promotional campaigns.

• Keeping the test drive vehicles in excellent conditions before and after use from customers.

• Coordinate with external: RTA, government, and insurance companies.

• Ensure the VI of the showrooms as per the company guidelines and standards.

• Improve company Rules & Regulations whilst maintaining high standards of works ethics.

• Full product knowledge of the vehicle line-up.

• Knowledge of Competitors Activities.

NISSAN Branch Manager – Ajman, UAE 2007 - 2010 As the Branch Manager, I concentrated on multiple daily metrics that drive the sales. I monitor the achievement of sales management objectives, and KPI’s (Key Performance Indicators). Identified and monitored SMART process (Smart, Measurable, Achievable, Realistic, Time bound). NISSAN Showroom in charge – Sharjah, UAE 2005 - 2007 I delivered on our promises to each and every customer, to ensure overall customer satisfaction from delivery to maintenance and service. Organized, implemented, and controlled achievement of desired end results. Proven ability in planning day-to-day activities, an developing our own control mechanism, apart from adhering to company policies.

NISSAN Senior Sales Executive – Sharjah, UAE 2003 - 2005 I implemented the NSSW (Nissan Sales & Service Way) strategy on daily basis, by following the 9 Steps: Prospecting, Greeting, Consulting, Product presentation, Demo drives, Negotiations, Closing, Delivery, and Follow-up. NISSAN Sales Executive – Sharjah, UAE 1998 - 2003 I achieved the sales targets with high level of customer satisfaction. Demonstrated knowledge and skills of all Nissan models and their features to confirm the customer’s needs by addressing such concerns as price, terms and conditions, time constraints, and others. EDUCATION & CERTIFICATES

Lebanese Higher Technical Institute Beirut Lebanon 1997 Bachelors’ Degree – Technique Superior, Electronics Time management (with Certificate) Customer satisfaction (with Certificate) Team Building (with Certificate) Decision Making Skills (with Certificate) Problem Solving (with Certificate) Quality Awareness (with Certificate) Living the Values (with Certificate)

Customer Experience Management

Workshop.

Professional Selling Skills (With Certificate).

SKILLS & LANGUAGES

Oracle System /Customer Experience Management Workshop. Microsoft Office Suite (Word, Excel,

PowerPoint)

First Class Interpersonal Skills Leadership skills. Problem solving. Risk and crisis management.

Excellent presentation skills Exceptional negotiation skills Strong analytical & persuasion skills Performance and target driven Outstanding business vision (business acumen) skills Creative, ambitious, organized, reliable

& self–motivated

Languages: Fluent in Arabic, English, French (speak, read, and write) REFERENCES AND CERTIFICATES AVAILABLE UPON REQUEST

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