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Front Desk Learning Development

Location:
Teaneck, NJ
Posted:
January 06, 2024

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Resume:

DEVAN PITAMBER

Teaneck, NJ ***** 201-***-**** ad2h8n@r.postjobfree.com www.linkedin.com/in/devanpitamber

EDUCATION

Montclair State University, Montclair, NJ May 2023 Master of Arts in Industrial/Organizational Psychology, GPA: 3.43 Montclair State University, Montclair, NJ Aug. 2021 Bachelor of Arts in Psychology, GPA: 3.46

Bergen Community College, Paramus, NJ May 2019

Associate of Arts in Psychology, GPA: 3.35

EXPERIENCE

Intern Gotham Culture Consulting Firm (Remote) Sept. 2022 - June 2023

● Conducted a needs analysis/assessment to evaluate learning needs; from needs analysis results, developed an instructional designed course for Growth Mindset, adding to the company’s course catalog

● The course will be sold to clientele in other organizations to strengthen leadership, learning, career development, and organizational culture/development.

● Project managed and kept supervisors/mentors informed about progress and weekly project goals Candidate Performance Rater SkillSource Learning Company for Amazon (Remote) July 2022 - Oct. 2022

● Assigned weekly audio cases for candidates at Amazon. Assessed and analyzed candidate performances with the use of Behaviorally Anchored Rating Scales (BARS) on five dimensions. Research Assistant Research Lab with Dr. Valerie Sessa (Montclair, NJ) Sept. 2021 - May 2023

● Perform meta analysis assessing organizational and psychological constructs correlations with Job Embeddedness, and the overlap between the constructs such as job satisfaction, motivation, engagement, organizational support and more. Duties include analyzing various academic research articles, collecting correlations, inputting data in Excel, consensus coding, and training undergraduate assistants. Throughout this research lab I have learned time management, training and guiding undergraduate assistants, and presentation skills. Captain Host/Front Desk Supervisor Landry’s Inc. Morton’s Steakhouse (Hackensack, NJ) Sept. 2017 - Current

● Greeted and maintained relationships with guests, booked and sat reservations in systematic order, balanced numbers, conversed over the phone in a busy multi-tasking environment; kept up an organized work space, and exceeded guest expectations by providing prompt service and proper time management. Stayed up-to-date with new systems and technology and made executive decisions in busy circumstances.

● Supervised and led the team of hosts at the front desk and acted as designated trainer for new employees Head Lifeguard Marriott Glenpointe (Teaneck, NJ) May. 2015 - July 2017

● Enforced and regulated spa and pool area rules, designated onboarding trainer, ensured safety and security of guests and children swimming lessons. Organized paperwork, used time management for swim time of individuals, maintained pool area cleanliness and pool maintenance. Reported to management/supervisory of any issues.

HONORS/AWARDS/CERTIFICATIONS

● National Society of Leadership and Success (Spring 2021)

● Dean’s List (Spring 2021)

● Presenter at Society for Industrial Organizational Psychologists (SIOP) (April 2023)

● Exam for Test Development Specialist Trainee in Civil Service Commission’s Division of Test Development, Analytics and Administration (TDAA).

SKILLS

● Creating training and development programs (Adult Learning Theory, ADDIE Model)

● Project management

● Coaching/Goal Setting (SMART goals, STAR Model)

● MS Office including Outlook, Teams, Excel, PowerPoint, and Adobe

● Google forms

● SPSS, StatCrunch, R, and Qualtrics (Survey creation)

● Strong written and verbal communication

● Create training and development programs

● Strong and honest communication

● Strong Time Management

● Self-motivated

● Proficient with MS Office to include Outlook, MS Teams, Excel, Power Point, Adobe

● Create spreadsheets

● Multitasking

● Organization and Prioritization

● Instructional Course Design and Development

● Quantitative and Qualitative Analyses

● Growth Mindset and Continuous Improvement

● Work Culture and DEI



Contact this candidate