KIMBERLY ANNETTE COLEMAN

**** ******* **.

Charlotte, NC 28208

980-***-****

ad2h8j@r.postjobfree.com

Educational Background

Master of Business Management

University of Phoenix – Phoenix, AZ

Bachelors of Arts Degree in Communication

Thiel College (Dean’s List) – Greenville, PA

Professional Background

Powertec Motors – HBD Inc. – Charlotte, NC 07/23- present

Customer Service Manager

Supervise, coach, and develop customer service representatives and inside sales territory managers regarding service and sales expectations, policy and procedure adherence and programs. Provide support to customers to enhance their purchasing experience, including monitoring order management.

Work alongside the sales team to support customer needs, research, engage and develop new accounts, and assist in closing sales in support of company revenue growth and market share gain initiatives. Provide timely reporting of sales activities and efficient quote follow-up to close sales. Participate in the sales planning process and continuous improvement/process improvements initiatives. Develop relationships with assigned accounts to understand customer needs for current and potential future products and support.

Xylem Inc. – Charlotte, NC 05/18 – 07/23

Customer Solutions Supervisor

Supervise a team of customer service professionals. Responsibilities include supervision of an inside sales team; expertise in designated commercial system tools; development of and training on standard work processes and related tools; identifying Voice of Customer based improvement opportunities and team performance; and the execution of performance metrics to support process accuracy/improvements, customer satisfaction and team performance accountability.

Sabic Innovative Plastics – Huntersville, NC 05/17 – 04/17

Customer Service Support/ SAP Support Analyst

Performs and assists with operations as required to maintain workflow and to meet schedules. Participate in meetings and work groups to integrate SAP activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies and regulatory guidelines.

RSC Bio Solutions – Indian Trail, NC 08/16 – 05/17

Customer Advocate

Analyze all issues of customers and new products and advocate appropriate resolutions from management. Partner with the sales team to drives sales growth by managing transactional accounts and providing an enhanced customer experience. Work in SAP 4.6 and 6.0 environments.

Hawe North America - Charlotte, NC 01/12 – 08/16

Customer Service/Inside Sales Representative

Explain and describe products to existing and potential customers; handle sales calls, make phone sales, and addressing customer complaints about the product and taking orders. Handles order processing and account management. Work in SAP, Navision, and CRM.

Kennametal Inc.- Ft. Mill, SC 02/11- 12/11

Customer Service Representative

Customer order processing and account management; process customer orders, invoices and return authorizations. Work in SAP 4.6 and 6.0 environments.

The Timken Company - Canton, OH 08/05 – 09/10

Account Manager – Customer Service

Managed one of the largest shares of US distribution sales accounts. Proactive in sales, marketing and offered service support towards the achievement of annual COGS and revenue targets.

Increased annual revenue from $14 million to $17 million within the first year. Managed a strategic $17 million annual revenue account, including maintaining and increasing profit growth from the previous year. Planned quarterly sales plans focusing on market strategy, budget and territory development.

Managed 6 senior customer service representatives. Oversaw the entire training and development of the newer representatives. Managed the entire sales process of customer sales representatives to make sure quotas were exceeded.

Partnered with account executives, regional sales managers, sales engineers, and others to reach sales targets as established through business planning process. Maintained strong communications and planning linkages with the appropriate sales force members, and monitored sales planning activity and execution in support of market plan tactics; proactively follow-up on sales opportunities to convert to orders; shared responsibility for achievement of sales targets that included pricing authority and negotiation within parameters defined under current work procedures; lead resolution of conflicts between functional areas to meet customer commitments; sustained a high level of responsiveness and communication to support the achievement of the distribution business objectives. Work in SAP 6.0 environment

Skills

Computer skills include but are not limited to Oracle 11G, SAP 4.6 and 6.0, CRM, DCMS, PtPlace, System to System, EDI, Global Availability Tool, Internet, Intranet, CMS, Outlook, Word, and Excel.

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