PHONE 434-***-**** • E-MAIL ad2h72@r.postjobfree.com

OLUWAJI VICTOR

OBJECTIVE

To create value and promote the organization reputation in the marketplace.

PROFESSIONAL SKILLS

CERTIFIED PMP PROFESSIONAL

CERTIFIED PRINCE2 PROJECT PROFESSIONAL

CERTIFIED ITILv3 FOUNDATION

CERTIFIED ORACLE 11G PROFESSIONAL(OCP)

ORACLE 10g DATABASE CERTIFIED ASSOCIATE (OCA)

KNOWLEDGE OF AZURE CLOUD COMPUTING

KNOWLEDGE OF VMWARE DATACENTER VIRTUALIZATION VSPHERE 7.0

KNOWLEDGE OF MS PROJECT 2016

KNOWLEDGE OF AGILE SCRUM FRAMEWORK

KNOWLEDGE OF MICROSOFT 365 SHAREPOINT

KNOWLEDGE OF IBM STORWIZE V7000 ADMINISTRATION

KNOWLEDGE OF WINDOWS SERVER 2019 ADMINISRATION

KNOWLEDGE OF VERITAS NETBACKUP ADMINISTRATION

KNOWLEDGE OF ORACLE 10g RAC ADMINISTRATION

KNOWLEDGE OF MICROSOFT SQL SERVER 2019 ADMINISTRATION

KNOWLEDGE OF NETWORKING AND VIRTUAL NETWORKING

KNOWLEDGE OF LINUX ADMINISTRATION

KNOWLEDGE DISASTER RECOVERY & BUSINESS CONTINUITY

PROFESSIONAL EXPERIENCE

[ Aug2022-Till date] SystemsTech Nigeria [REMOTE]

Department: Information Systems

Designation: IT OPERATIONS /IT PROJECT SPECIALIST

Responsibilities:

Manage daily IT operations of Infrastructure and Operations Support

Oversee and support Incident, Problem, Request, and Change Management initiatives and guidelines.

Track and record Response time, Resolution Time, Incident count for Service calls.

Ensure proper change management is implemented and practiced.

Contribute to business continuity by developing Standard Operating Procedures, inventory/asset management and track operational metrics like MTTR, MTBF, Uptime.

Oversee and coordinate Installation and deployment of new software/hardware.

Adhere to ITSM & SRE processes and practices.

Coordinate support for applications with vendors, and third-party support based on SLAs.

[ August 2017-July 2022] ControlCardLimited Lagos Nigeria [REMOTE]

Department: Information Systems

Designation: IT INFRASTRUCTURE SPECIALIST/IT PROJECT SUPPORT

Responsibilities:

Maintain essential IT operations, including operating systems, infrastructure tools, network applications, servers, and hardware devices.

Maintain data center health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed.

Perform server administration tasks, including user and group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together correctly.

Managing L1/L2/L3 Support for both internal and external customers

Arranging scheduled upgrades and Patch Management.

(June2008-August 2017) Credit Reference Company Lagos Nigeria HYBRID

Department: Information Systems

Designation: IT INFRASTRUCTURE PROJECT SPECIALIST

Responsibilities:

Lead, develop and motivate a team of people that are responsible for the IT Infrastructure within an organization of 20+ employees.

Responsible for the 24X7 overall system uptime/availability, including off-hours remote support.

Architect and implement IT Infrastructure technologies and platforms supporting corporate data, network and computer systems in a highly available manner.

Supervise vendors and contractors performing infrastructure implementations.

Negotiate and manage project priorities.

(Sept2006-June 2008)GlobaCom Nigeria (GSM Operator (Telco)) Lagos Nigeria

Department: Information Systems

Designation: IT SERVICE DELIVERY SPECIALIST

Responsibilities:

Develop, manage, track, the IT department’s annual budget.

Develop strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems), including developing mitigation plans for identified future challenges.

Ensure smooth delivery and operation of IT services by monitoring the system’s performance.

Create processes and standards for selection, implementation, and support of systems.

Formulate and implement business continuity and disaster recovery plans.

Works to increase user satisfaction including managing company help desk.

(Sept2003-Aug2006) Intercellular Nig Plc (Fixed Wireless Telecom Coy) Lagos.

Department: Billing and Customer Account Unit.

Designation: IT OPERATIONS SUPPORT SPECIALIST

Enable and champion an IT service culture. Oversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives.

Maintain day to day responsibility for the ownership and resolution of Service. Management issues which arise in connection with ITSM Services.

Review service metrics (KPIs) that identify the success of the services being utilized. Ensure alignment of solutions to Client needs.

(Oct 2002-Aug 2003) FedEx Nig Lagos Nigeria

Department: IT

Designation: IT SERVICE DELIVERY SPECIALIST

Work with Corporate IT competency teams to ensure the SLAs are achieved; service quality and client expectations are met or exceeded.

Effectively monitor, control and support service delivery, ensuring Corporate IT methodologies and procedures are followed.

Attend client service review meetings covering performance, service improvements, quality and processes. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Champion ITIL methodologies.

(May 2001-Aug 2002) Standard Trust Bank

Designation: CUSTOMER SERVICE EXECUTIVE

Generation of Customer Account Statements. Intermediate between customer and the bank in respect to enquiries and other related issues about customer complaints. Generation of Monthly report for management.

(Aug 1998-Aug 1999) Shell Petroleum Development Company

Designation: Trainee Reservoir Engineer(NYSC)

TRAINING

ORACLE 10g RAC R2 Sql Star Consulting, Hyderabad, India

ORACLE 10g R2 Admin1&2 Firstlogic Surulere Lagos.

Business Process Analysis Dun&Bradstreet Chennai, India

SAP BW/BI NETWEAVER 7.0 J&F CONSULTING Lekki Lagos

Disaster Recovery Business Continuity Professional Phillips Consulting

Harvard Manage Mentor Harvard Business School Online

SKILLS AND ABILITIES

Good analytical and problem solving skills

Effective communication skills (both written and oral)

Effective Interpersonal Skill

EDUCATION

[ 2014-2016] Liberty University Lynchburg, Virginia USA

M. A. Christian Ministry: Masters Pastoral Ministry

[ 1993-1998] Obafemi Awolowo University Ile-Ife

B.sc Applied Geophysics

Second Class (Hons) Lower Division.

VOLUNTEER EXPERIENCE

UNICEF Walk for Children May 2003

LANGUAGES

English, Spanish

REFEREES

To be provided on request.

Contact this candidate