Customer Service Information Technology

Jenae Sisson

M 573-***-**** *****************@*****.*** Poplar Bluff, Mo

Professional Summary

Aspiring IT professional, highly motivated and productive in team environments as well as independently. Proven customer service abilities; developing a solid rapport with customers; gaining an understanding of and meeting their needs.

Technical Skills

● Microsoft Windows 7/8/10 ● Routers & Switches ● Office365

● Operations Maintenance ● VPN & Proxy ● Customer Service/Support

● Installation, Service & Repair ● Networking ● Advance Troubleshooting

● Cloud Computing

● LAN/WAN/VLAN

● Active Directory

● Anti-Virus/Firewalls

● Portable Device Management

● VMWare – Virtual PC

Education

Information Technology Security and Administration MyComputerCareer August 2023 30 Week I.T. Graduate Certifications In Progress: CompTIA Security+, CompTIA Network+, Microsoft AZ-900, Microsoft Security SC-900, Linux Essentials

Experience

Assembler Tieco - -Poplar Bluf, MO November 2020 - Present

• Produces components by assembling parts and subassemblies.

• Reads and deciphers schematics, blueprints, and assembly instructions.

• Uses hand tools or machines to assemble parts.

• Conducts quality control checks.

• Maintains inventory by checking stock to determine supply levels, placing and tracking orders, and verifying receipt of supplies.

• Documents actions by completing production and quality forms. Team Leader Long John Silvers/A&W October 2003 – February 2006

• Ensure that all Team Members complete their shift tasks for their assigned positions and adhere to company uniform standards.

• Take responsibility for positive engagement with guests, resolving guest inquiries and concerns timely and positively.

• Maintain a safe, comfortable environment for our guests and team members. Ensure the restaurant is clean and equipment is in good working condition at all times.

• Ensure that ingredients and menu items are properly sorted, handled, prepared, and presented with great care and concern for food safety.

• Learn to forecast sales, create schedules, order and track inventory, and complete weekly and business period reports.

• Ensure cash control, security, safety, and food quality standards are met.

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