Maya Jolliff

Las Vegas, NV *****

ad2h6r@r.postjobfree.com

+1-702-***-****

I am equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Im an employee that seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction. A hardworking and reliable team member focused on going above and beyond to support the team and serve customers. Trained in costumer service and offering top-notch costumer service abilities. Motivated to continue to learn and grow as a team member professional. I am a skilled team player with strong background in working environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Im definitely a quick learner with good computer abilities. I Am a hardworking employee focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Authorized to work in the US for any employer

Work Experience

Insurance Agent

Sitel Group - Las Vegas, NV

December 2021 to December 2023

Perform with a high degree of accuracy

Excel in effective and positive communications

Communicate openly, forcefully and effectively

Communicate clearly and concisely

Display creative imagination

I gather all details of incidents with members and importing it into our database to be reviewed and investigated

I disclosed insurance information

I keep all information confidential

Constantly using my customer service skills with members to make sure they remained satisfied and happy with the company.

Deescalated calls when needed by staying calm, respectful, aware, attentive, empathetic, and kind to members

I am constantly working with computers

Amazon Warehouse Associate

Amazon Warehouse - Las Vegas, NV

December 2020 to December 2021

I was sorting, scanning, and stacking packages on pallets, helping to get customer orders ready for delivery. I prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area. I’m a well-organized, reliable and hardworking with solid record of exceptional productivity. Methodical Packer with Number years of hands-on experience stacking, piling and preparing goods for shipment. Skillful in maintaining accurate package databases and updating inventory counts.

Housekeeping/Laundry

Residents Inn - Las Vegas, NV

March 2019 to December 2020

I was a housekeeper at the residence in. I received about 10-16 rooms a day to complete within an 8-hour shift Monday - Friday. I was responsible for cleaning and reporting any safety hazards to the manager in charge. I must complete tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors. I changed linens, washed dishes, and did light ironing and laundry. Skills I gained and had to have:

• persistence and determination.

• the ability to use my initiative.

• patience and the ability to remain calm in stressful situations.

• to be thorough and pay attention to detail.

• to be flexible and open to change.

• customer service skills.

• knowledge of human resources and employment law.

• business management skills.

Cashier, Popeyes

Las Vegas, NV

June 2018 to March 2019

Obtained a thorough knowledge of products sold to assist customers in locating and purchasing items. Solved complaints by customers and issuing money off their next order or refunds. Worked safely and quickly to help customers carry their orders to the car, consistently exceeded expectations.

Stayed on top of policy changes and promotions to better serve customers with current information. Boosted team success by working well with all members and cross-training in different positions and departments.

Engaged customers and built connections using a positive, upbeat attitude. Helped resolve problems such as unsatisfied costumers and costumers waiting too long for their order by carefully collecting information and developing knowledgeable solutions. Satisfied customers every day with fast, friendly, and knowledgeable support for questions they had about how everything would be made, questions on what's in the food, how long it would take, & questions about the menu

Taught junior employees how to perform tasks such as cooking and cleaning. Carried out high-quality work with little oversight. Recognized and took advantage of opportunities to increase business revenue, including up selling and Satisfied customers by delivering speedy and expert service for all needs. Education

High school diploma

Connections Academy Home Schooling - Las Vegas, NV August 2013 to May 2021

Skills

• Salesmanship Problem-solving Multitasking Verbal communication Attention to detail Cashier Upselling Memorizing items and where they are located Fast on my feet & with helping others Amazing Team Work

• Costumer Service

• Cash Handling

• Cooking

• Food Preparation

• Food Production

• Insurance Sales

• Food Safety

• Kitchen Experience

• Cold Calling

• Food Handling

• Merchandising

• Underwriting

Languages

• English - Fluent

Certifications and Licenses

Food Safety Manager

June 2019 to July 2022

Certifies me to work in fast food

Driver's License

March 2023 to March 2031

Food Handler Certification

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