MonaRai Loma Address: **** Potomac Way Denver, CO 80239 Phone: 970-702- 0248 Email: ad2h6c@r.postjobfree.com Bi-lingual: Spanish

Career Overview/Professional experience:

Homemaker Stay at home wife Denver, CO 10/25/2023 to currently

Took a break from work until I can find the best employer for me.

Covenant Aviation Security DIA Denver, CO 08/23/2023 to 10/25/2023

DIA: HR/Payroll assistant/Scheduler: Timesheet, payroll adjustments and requests, PTO requests, schedule the employees. Fill post that needs to be filled, help guards with HR and payroll requests. Submitted reprimands for attendance, submitted termination requests. Used Dayforce.

Homemaker Stay at home wife Denver, CO 04/01/2023 to 08/23/2023

Took a break from work for a while.

Allstate Insurance Jimenez agency Longmont, CO 06/01/2022 to 04/01/2023:

Insurance producer: Licensed property and casualty Life home commercial insurance agent: In office Insurance agent, billing, policy issuance, MVR reporting, claims assistance, HR manager, data entry, payments, commercial insurance issuance, General liability, commercial auto, restaurant insurance, workers’ compensation insurance, Errors & Omission insurance.

Farmers Insurance:

Tabe Skalla Arvada, CO 11/01/2022 to 06/01/2023

Agency Owner Thornton, CO 05/01/2021- 11/01/2022

Dustin Khafaji Greeley, CO 01/15/2019- 05/01/2021

Insurance producer: Licensed property and casualty Life home commercial insurance agent: In office Insurance agent, billing, policy issuance, MVR reporting, claims assistance, HR manager, data entry, payments, commercial insurance issuance, General liability, commercial auto, restaurant insurance, workers’ compensation insurance, Errors & Omission insurance.

TTEC Greeley, CO 07/10/2018- 01/11/2019

Insurance customer support: Licensed property and casualty agent: Inbound call center for auto insurance. Identify customer insurance needs, recommend insurance packages. Review benefits and other products for eligibility, including renter’s insurance. Ask fact-finding questions to identify sales cues to and or cross sell other products. Issue quotes and answer billing and policy questions to assist with and allocate payments. Billing issues. Customer support and De-escalation.

O-I Windsor (Owens-Illinois) Windsor, CO 7/01/2017 to 07/01/2018

Quality Inspector-glass, Machine calibration, float cover breaks additional jobs as assigned to assist other inspectors. This position provides general production support to Cold End Department. RESPONSIBILITIES: Understands bottle quality requirements. Performs bottles test such as pressure and dimensional measurements per quality standards. Makes routine bottle inspection checks on setouts of ware and reviews automatic inspection data. Observes line to ensure continual bottle flow and reports problem areas. Performs audits on pack ware when needed. Inspect ware on lehrs or light station for defects. Review job cards, limit samples, cavity reports to become knowledgeable of the quality requirements of the jobs for which the employee is to be responsible. Make regular quality cavity checks, consisting of gauging, checking physical and dimensional properties, and inspecting of bottles on assigned lehrs to determine quality level of ware. Inspects representative ware rejected by light inspection and automatic inspection equipment. Processes limit samples through electronic FP equipment, CID, CMI, Inex and other automatic inspection equipment operating. Checks ware after production breaks and job changes and makes decision to start packing ware. Assures proper operation of automatic inspection equipment. Make minor adjustments when necessary.

Sandbox Logistics Greeley CO 12/21/2016 to 07/01/2017

Certified Heavy Equipment/Forklift Operator for Well-site Operations: onsite forklift operator for well-site operations. During the operation, specialized containers (weighing up to 55,000 lbs.) are moved off and onto trucks and onsite equipment by a heavy capacity forklift. And containers are lifted by forklift onto the conveyor cradle. A forklift is a Kalmar DCD250 with a lift capacity of 60,000 LBS. classified as Heavy equipment or Oilfield operator. Job details consist of the following:12-hour shift per day (day shift or night shift; 6am/pm-6am/pm).14 days on, 7 days off rotation (Alternating from dayshift to nightshift every 14-day rotation)

Adecco temporary services Company: Kodak Alaris Windsor CO 06/01/2016 to 12/ 01/2016

Warehouse: Quality/second check, inventory count, shipping, receiving, replenish, labels, forklift operator (straddle/pacer/long-tome, etc.), load/unload trailers as needed.

Vestas blades Windsor CO 08/01/2014 to 6/22/2016

Production build main responsibilities are to build parts for Vestas Blades Windsor to include and not limited to the laying of the material infusion of resident documentation data training forklift training, crane training. Safety Coordinator, web assembly, post paint and staging for shells to pick up for final assembly for customer.

Xerox Greeley Call-center Greeley, CO 06/01/2014 to 08/01/2014

Supervisor /Customer Services tech support: Inbound call center, for cell phone company; sales, Fraud, billing payments. Supervisor: overseen team of 12, payroll, hours, scheduling, coaching for quality for agents.

CCI - TurboTax – 01/02/2014 to 06/01/2014

Call-center bilingual, Customer Services tech support: Inbound call center, for TurboTax software, upgrades, Fraud, billing payments, troubleshooting, filing questions, preparing taxes, rejection assistance.

Afni Greeley 03/01/2013 to 12/30/2013

Supervisor /Customer Services tech support: Inbound call center, for Cell Phone Company; sales, Fraud, billing payments. Supervisor: over seen team of 12, payroll, hours, scheduling, coaches for quality for agents.

Education:

GED Aim’s 1991

Aims Community College 1999 Business/Pre-Nursing Business, Legal, Transcription, Office, Management Skills Penn Foster: Medical coding and billing 01/01/2016

Ashworth College: Private investigation 12/2022

Licenses: Property, Casualty, Accident, Health, and Life Insurance License

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