Louella Cockrell

**** * **** **. # *** • Houston, TX 77071 • 832-***-**** • ad2h6b@r.postjobfree.com

Administrative Support Supervisor

Responsible for providing leadership and supervision to the Administrative Support Staff of the Children’s Crisis Care Center (4C’s).

PROFESSIONAL PROFILE

Job Summary: The Administrative Support Supervisor manages an office support staff within the organization. Provide guidance and coaching staff. Analyzes and resolves problems, has excellent oral and written communication skills, and can provide leadership and supervision and administer all policies, and procedures.

EXPERTISE

HR Development Startup • Staff Recruitment & Retention • Orientation& On-Boarding • Benefits Administration • Team Building & Leadership • FMLA/ADA/EEO/WC • HR Policies & Procedures • Mediation & Advocacy• Employee Relations• PeopleSoft • SAP • IMPACT Database • Evolv • HRIS Technologies •

MS Office Suite (Word, Excel, MS Access & PowerPoint)

PROFESSIONAL EXPERIENCE

Children’s Protective Services, Houston, TX 2016 - Present

Administrative Support Supervisor

Responsible for providing leadership and supervision to the administrative support staff of the Children's Crisis Care Center.

Responsible for obtaining and screening all DFPS referrals (affidavits), entering client information in the agency database system, creating case records, processing service authorizations, and scheduling all client services for day-to-day operations of the agency.

Responsible for maintaining all 2054's for all meetings and entering all data information into the Evolv database.

Responsible for assigning job duties to individual staff members, prioritizing workloads, and processing payroll for all of their employees.

Administers policies, procedures, and process improvement activities to promote excellent quality of care and service.

Responsible for identifying areas of weakness, and departmental inefficiencies and providing appropriate recommendations for resolving these issues. They ensure employees act according to company policies and implement disciplinary action when necessary.

Responsible for all employee IT issues and I also served as the EVOLV super user for the 4C’s program.

Children’s Protective Services, Houston, TX 2009 - Present

Administrative Technician

Review the coordinator's case documents to coordinate meetings by scheduling and notifying parties of meetings.

Attend all meetings and record verbatim the recommendations of the convener.

Responsible for traveling and Permanency Conference room preparation including files, various forms, and reading material that is provided for the parties of the meeting.

Responsible for proofreading the report to submit to the participants of the meeting. Maintained records of work performed, maintained appropriate files, and submitted a weekly report indicating the number of Permanency Conferences meetings held, with the documentation of the outcome of the meeting, maintained all 2054's for the meetings, and entered all data information into the Evolv database.

Aramark, Houston, TX 2002 - 2009

Human Resources - Supervisor

Worked with senior management to create HR policies and procedures; recruit employees; create group benefits databases; and develop orientation, training, and incentive programs.

Manage leave-of-absence programs and personnel records; administer benefits enrollment and programs; administer HR budget; and handle HR generalist workplace issues.

Organized job fairs reviewed and screened seasonal job applicants, and processed background checks through a third-party vendor.

Maintain personnel files and followed all federal, state, local, and company compliance guidelines for Affirmative Action, Register Tally, WOTC, OSHA, I-9, etc.

Provided information to the Sr. HR Manager to complete forms for the Investigated internal hotline complaints for seasonal employees.

Reviewed and provided support on progressive coaching for all disciplinary actions for hourly staffed employees.

Assisted the Senior HR Manager to design and implement strategies designed to drive the business (reduce turnover, increase productivity and satisfaction, improve quality of applicant pool).

Responsible for hiring, scheduling, staffing, and providing security clearance for approximately 3500 employees for four high-profile events:

•Super Bowl – February 2004

•United States President 41@80 event – June 2004

•MLB Star’s Game – July 2004

•Houston Astros World Series - October 2005

Assisted with the processing of payroll to ensure proper payment for employees.

Maintained the Worker's Compensation process and Unemployment claims and assisted with all benefits questions.

PREVIOUS EXPERIENCE

AB Dock, Cameron, LA 2001- 2002

Administrative Assistant

Omega Protein, Cameron, LA 2001- 2001

Dispatching Clerk

EDUCATION

SOUTH CAMERON HIGH, Cameron, LA

Diploma

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