Yvonne Thompson

ad2h5n@r.postjobfree.com **** E. Atlanta Ave. Phoenix, AZ 85040 602-***-****

PROFESSIONAL SUMMARY

Twenty (20+) years progressive customer service experience with over six (6) years as a member of corporate leadership teams. Excellent communicator with the ability to establish rapport and credibility with diverse groups. A visionary with the ability to serve as a catalyst for profitable and orderly workforce change.

Account/Asset Management Quality Improvement/Control Highly Effective Motivator Strategic Planning Problem Solving/Analysis Energetic Self Starter

PROFESSIONAL EXPERIENCE

ARAMARK REFRESHMENTS Phoenix, Arizona A/P A/R Coordinator 2/2023 - 9/2023 Facilitated in the processing of outgoing and incoming payments to corporations to assist in the generation of revenue and stability. Processed payments to outside vendors and insured the vendors were provided with the necessary documents to make payments. Assisted our customer in arranging payments into our company by using CC, ACH and Third party portal billing. Documented, updated and maintained accurate current accurate records.

GENESIS10-CRUISE Scottsdale, Arizona Customer Success Advisor 2/2022 - 2022 Provided assistance to customers and co-workers in an attempt to improve and develop the overall customer experience. Assisted Operations with completing the Pre-deployment necessary to launch daily operation of vehicles. Documented issues that surfaced with the AV to assist with routing and behavioral corrections. Spoke with and assisted customers in remaining calm and relaxed when the AV did not perform as designed.

VETERANS SOURCING GROUP – BOA Phoenix, Arizona CSR 9/2021 – 1/2022 Assisted participants with the understanding and use of the Health Savings Accounts. The creation, funding and claims process.

Verified participants and assisted with facilitating payment to providers for qualified medical expenses Validated necessary receipts for required information Assisted with the yearly contribution limits and overages due to excessive contributions

VALOR GLOBAL-STATE OF ARIZONA Phoenix, Arizona CSR 2/2021 – 9/2022 Arizona residents in scheduling appointments for the Covid-19 vaccinations and processed the Unemployment backlog for the state of Arizona. Identified conveniently located State sponsored vaccination locations for clients wishing to receive vaccinations Processed unemployment applications for backlogged UI customers using the Federal and State emergency funding.

ONSITE GLOBAL – FISERV Phoenix, Arizona CSR 6/2020 – 12/2020 Supported clients in the navigation and usage of the online billpay systems. Corrected and modified user errors to complete transactions. Initiated and researched claims of fraud and disputes. Processed credits and debits to account that were off balance due to results of the investigation. Promoted and offered assistance to clients that never utilized their billpay accounts. Negotiated on behalf of clients with merchants to have fees reduced or waived.

Yvonne Thompson

ad2h5n@r.postjobfree.com 3119 E. Atlanta Ave. Phoenix, AZ 85040 602-***-****

AEROTEK – WILLIS TOWERS WATSON Phoenix, Arizona CSR 6/2020 – 12/2020 Supported clients in the navigation and usage of the online billpay systems. Corrected and modified user errors to complete transactions. Initiated and researched claims of fraud and disputes. Processed credits and debits to account that were off balance due to results of the investigation. Promoted and offered assistance to clients that never utilized their billpay accounts. Negotiated on behalf of clients with merchants to have fees reduced or waived.

GEODIS Phoenix, Arizona Logistics CSR 11/ 2016 -11/ 2017 Validated all inbound shipments into warehouse met DOT and safety standards. Performed safety inspections and inventory assignments. Documented and photographed damages to ensure no company losses, recorded information into in house inventory system. Manually counted incoming inventory for accuracy and added to on hand stock Documented wrong, damaged and inaccurate shipments to minimize losses

STATEFARM Phoenix, Arizona Initial Loss Reporting Agent 9/ 2013/-8/2014 Documented and processed incoming calls from individuals that were either involved in an automobile accident, or experienced a loss to an automobile insured by Statefarm. First and foremost ensured that the caller was not injured and in a safe location to discuss the loss. Coordinated accident scene tows, rental vehicles and a repair facility so that the damaged vehicle could be restored to prior loss condition as soon as possible. Provided feedback to management and upper-management when there was a breakdown in process to ensure future seamless process flow.

PERCEPTIS Phoenix, Arizona ESC Consultant 2/2012- 9/2013 Accurately and professionally answered questions for current and potential students, in regards to the financial aid process and eligibility. Educated and updated students with process change in a timely manner to facilitate the enrollment process. Assisted with research and preparing necessary paperwork for financial aid approval. Directed clients about the financial aid process, the mandatory time frames and items necessary to complete the process. Educated the students on the disbursement process and dates, and the necessary requirements to remain in good standing. Maintained accurate records and communication in compliance with FERPA requirements

COMPASS BANK Tempe, Arizona Customer Service Coordinator 2006 – 2007 Successfully managed a group of twenty five plus (25+) agents in providing excellent service to clients. Performed and monitored monthly performance reviews, and motivated agents to meet required goals. Successfully managed the #1 Team of 25+ agents providing superb customer service to clients. Monitored and distributed call volume to achieve service levels. Created spreadsheets; composed correspondence; managed databases; created presentations, reports and documents using desktop publishing software; operated office equipment; fax machine; scanners; photocopiers and phone systems.

TECHNICAL SKILL

English Fluency (Oral and Written)

Internet Research

Type 45 WPM

QuickBooks, Peachtree

Microsoft Office (Word/Excel/Access/PowerPoint)

10 – Key by Touch 12, 000 KPM

Training and Management

Contact this candidate