*. Personal Information

Stephanie E. Baxter

SSN last 4 - 5696

Birthdate - August 13

ad2h5l@r.postjobfree.com

425-***-****

Fulton, MD 20759

2. Work History

Customer Service Representative, Kaiser Permanente, contract, remote position, 12/2022 to 8/2023.

Assist incoming callers with access to their online medical information (KP.org). Assist with feature functionality, website troubleshooting, demographic changes to our customer database, locating medical facilities, directing callers to specialists in billing, benefits, Medicare, Medicaid and enrollment issues.

Office Administrator, Compass (Adecco contract), Potomac & Bethesda, MD 05/2022 to 09/2022

Handled client facing communications, including welcoming visitors, answering and directing incoming calls and inquiries about properties. Managed mail distribution. Inventoried, ordered and maintained office supplies & machines, as well as food and beverages for offices. Used Google products for computing needs. Processed all deposits and reports to Agent Finance.

Medical Administrative Assistant, Olney Dental Center, Olney, MD 05/2021–06/2021, and then 01/2022 to 05/2022

First point of contact for patients, all incoming phone calls, electronic appointment calendars and all patient electronic records. Reviewed patient insurance benefits to anticipate costs, manage payment plans, collect payments for services and past due accounts. Helped to submit claims to and process payments from insurance companies. Worked with insurance companies to troubleshoot and resolve dental claim issues.

Trade Program Analyst, PACCAR Inc. (Adecco contract), Bellevue, WA 10/2016 – 12/2016

Assisted with year-end wrap up and cleaning of database for PACCARs truck build Trade Program in Mexico.

Collections Department Administrative Assistant, PACCAR Inc. (Adecco contract) Bellevue, WA 12/2016-4/2017

Managed clerical duties for this department including preparation of documents for long term storage, answering correspondence, drafting reports. Assisted with skip tracing and preparation of collection documents and records for attorneys when necessary.

Purchasing Assistant, Providence/Swedish Hospital (Kelly Services contract), Seattle, WA 04/2013 to 06/2015

Handled all incoming calls to department. Assisted buyers with purchase orders and record keeping. Managed all office machines and supplies as well as all normal office clerical duties. Assisted with expense reports for manager.

Receptionist/Clerk, Waggener Edstrom Worldwide, Inc., Bellevue, WA 07/2009 to 05/2011

Answered multi-line switchboard, directed calls appropriately to several hundred employees. Managed reservations for 13 busy conference rooms assisted with video, and audio-conferencing equipment and large meeting setup, as needed. Updated and maintained phone list for all worldwide office locations. Assisted with company intranet updates, tracked office/cubicle assignments, assigned and tracked all building and parking card key access.

Word Processing, Bio-Rad Laboratories, Redmond, WA 09/2007 to 05/2008

Word processing, data entry and proofreading of corporate and local standard operating procedures and work instructions for life science and clinical diagnostic processes.

Administrative Assistant, Washington Mutual Bank, Seattle, WA 09/2005 to 07/2007

Provided clerical support for 5 Asset Officers including correspondence and the maintenance of loan records for the departments troubled commercial loans and REO properties. Tracked details of the completion of property builds and reports on the departments REO properties until sale and completion of contracts.

Administrative Assistant, General Dynamic, Wireless Division, (Adecco contract), Redmond, WA 10/2003 – 06/2005

Managed all official milestones (including CASPR reporting), for our contracted sites of AT&T Wireless Network cell site upgrades. Built Excel database to track 300+cell tower sites with build specifications, projections, real estate detail & dates, equipment, contractors, and inspections. Coordinated resources, equipment, and site access calendars for personnel.

Conferencing Support, MCI WorldCom, Seattle, WA 5/2000- 7/2001

Provided training and support to all WA & OR commercial customers for all of MCI’s Audio and Video Conferencing products and equipment.

Executive Assistant, MCI WorldCom, Seattle, WA 09/1998 to 05/2000

Supported Regional Sales Director with calendaring, reports, travel arrangements and all local HR records and employee onboarding.

Office Manager, WorldCom, Seattle, WA 8/1996 to 9/1998

Provided administrative support to Regional VP of Sales as well as sales and support teams. Oversaw all equipment and supplies. Oversaw all HR records. Made travel arrangements. Managed the move and integration of MFS offices and personnel (approx 50 people) into the existing WorldCom offices in Seattle after our acquisition.

Office Manager, MFS Intelenet, Kirkland, WA 1/1995 to 8/1996

Helped to open and grow commercial sales office in new market. Provided clerical support to Sales Director, Sales Managers and their teams. Managed phones, reception, all office machines & supplies for the office, sales and service personnel.

3. Education

Oregon State University, Corvallis, OR

Completed 3 years.

Centennial High School, Gresham, OR

Diploma

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